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mpost43062
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Joined: Mar 19, 2005
Posts: 13
Location: Pataskala, Ohio 43062

PostPosted: Thu Mar 24, 2005 11:30 am    Post subject: Can't call my vonage # Reply with quote Back to top

When trying to call my Vonage number from work, I get the following:

The phone will ring a couple times and then a recording comes on saying "I am sorry, due to network difficulties your call cannot be completed....TWC12". I have Time warner road runner for broadband so I assume TWC12 has to do with Time warner.

I live in columbus ohio. could this indicate that my cable service is out or do you think they are blocking Voip?

Thanks for any replies.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Mar 24, 2005 12:16 pm    Post subject: Reply with quote Back to top

I don't think this has anything at all to do with "blocking Voip" I don't think TWC has to do with time warner either.
just your work number? anyone else complain of the same problem? can you use a cell or some other line to test?

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mpost43062
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Joined: Mar 19, 2005
Posts: 13
Location: Pataskala, Ohio 43062

PostPosted: Thu Mar 24, 2005 1:21 pm    Post subject: Reply with quote Back to top

I figured twc stands for Time Warner Columbus as there website is twcol.com. It was just a guess.

Yes it is happening from all phones
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reebok
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Location: Lakeland, FL

PostPosted: Thu Mar 24, 2005 1:47 pm    Post subject: Reply with quote Back to top

can't say I've heard of this before. how long have you had the line? is it a newly assigned number? I suppose it's possible that the routing hasn't been propogated if it's very new. is this an unusual area code or exchange for the area you are in?
can you dial out ok?
if you want to pm me the number, I'll call it from my Vonage line, just to see if it happens on a Vonage to Vonage call also. that would put the phone companies routing out of the picture and either pinpoint the problem or make it that much harder to solve.

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mpost43062
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PostPosted: Thu Mar 24, 2005 1:54 pm    Post subject: Reply with quote Back to top

It is a new number and it has worked over the last couple days. It is working now and my wife informed me that the neighbors had a couple timewarner/roadrunner trucks at the house......must have been do to something they were doing.

Thanks for your help
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