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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Thu Mar 24, 2005 9:51 pm    Post subject: Reply with quote Back to top

DarKev wrote:
They must not have had their website setup correctly early this morning. I tried it around 9 AM and every number I entered said it was unavailable. Even in major Canadian cities! I thought that was very strange. Later this afternoon I tried it again, and every single number I checked was available.


In order to increase the WAF (wife acceptance factor) of my new Vonage service, I've decided to port my Telus number (which I kept active during my 14 day trial period which ended today) to Vonage. I have submitted the form but I noticed that you can't track the status of the transfer on the dashboard like the K-base says that you can (it must be based on the .com site). I haven't received a confirmation email from the system either although it says that you will get an email so I hope that it is being processed.

Wish me luck! The advertised time frame for porting your number is ten business days. I hope so, I don't want to give any more money to Telus than I have to.
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quantec3432
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Joined: Mar 25, 2005
Posts: 1

PostPosted: Fri Mar 25, 2005 12:25 am    Post subject: Vonage LNP Response Time Reply with quote Back to top

Just signed up three days ago, and enquired about LNP. I sent an email to the LNP Specialist (or something to that effect), and received a phone call within about 7 minutes. Shockingly responsive! I received a follow-up call within an hour. Just mentioning this as some people were waiting on hold for information, and this might give you a quicker response.

Chris
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miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Fri Mar 25, 2005 1:23 am    Post subject: Re: Vonage LNP Response Time Reply with quote Back to top

quantec3432 wrote:
Just signed up three days ago, and enquired about LNP. I sent an email to the LNP Specialist (or something to that effect), and received a phone call within about 7 minutes. Shockingly responsive! I received a follow-up call within an hour. Just mentioning this as some people were waiting on hold for information, and this might give you a quicker response.

Chris


What? Pick up the phone and speak to a person? Eek Idea

Thanks for the post. I think that my timing was off as I didn't submit the transfer until about 5:30pm PST today (Thursday). Being a long weekend now, I don't expect that I'll get the same response as you did. I also sent an email to the "LNP Specialist".
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miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Mon Mar 28, 2005 6:42 pm    Post subject: Re: Vonage LNP Response Time Reply with quote Back to top

miket603 wrote:
quantec3432 wrote:
Just signed up three days ago, and enquired about LNP. I sent an email to the LNP Specialist (or something to that effect), and received a phone call within about 7 minutes. Shockingly responsive! I received a follow-up call within an hour. Just mentioning this as some people were waiting on hold for information, and this might give you a quicker response.

Chris


Thanks for the post. I think that my timing was off as I didn't submit the transfer until about 5:30pm PST today (Thursday). Being a long weekend now, I don't expect that I'll get the same response as you did. I also sent an email to the "LNP Specialist".


As I didn't receive an acknowledgement of my LNP request and the fact that you cannot track the status of LNP requests on the dashboard (even though the web site says that you can), I follow up on it today. Here is the response that I received"

"Dear Customer,
We launched LNP for Canadian customer on March 24/05 and we had some
technical problem with our website that day. Please resubmit your
request again and we will let you know within 10businessday with your
transfer confirmation.

For any question or concern, please feel free to call us at

416 907 6161
Vonage Canada
LNP DEPT"

So, if you submitted your LNP request on Thursday, you'll need to do it again.
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