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mikebrown Posted:
there, Please
check out -

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Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

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Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

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Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

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Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

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Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

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Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

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New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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PostPosted: Wed Mar 23, 2005 7:02 pm    Post subject: Incomplete Port, No Service, but Vonage Says All's Well Reply with quote Back to top

After waiting patiently for 3 months (a period which included two lost LOAs, several estimated transfer dates that came and went, a dozen inapplicable form letter emails, and hours spent on hold with customer service) I finally received notification that my number would port on 3/22. Woke up yesterday morning and checked my land line -- no dial tone. So far, so good. As I was setting up the PAP2 I received a message from someone who was trying to call me and kept getting a "the number or code you have dialed is incorrect, please try your call again" recording. No problem, I figure, it takes a couple of hours to switch over. So I plug into the PAP2 -- we have dial tone! Try to make a call -- success! But upon attempting to call my transferred number with a different phone, I still get the same "incorrect number" message. I call the the virtual number -- same message. I call customer service that night to let them know I'm still not receiving incoming calls. I'm told that this is a typical delay, and that the engineering department had gone home for the night and no one was available to help me anyway, so I should check back tomorrow morning if it's still not working.

So this morning I use a borrowed phone to try to call my own numbers again. Same "incorrect number" message. I wait until this afternoon to call customer service. The tech successfully calls the transferred number though the Vonage network. He tries again using an outside Verizon line and receives the same message. The tech is perplexed, and says he'll escalate the ticket (I remember the first time I heard that phrase and actually felt encouraged.) A couple of hours later, I receive an email stating "We had our engineers look into your number transfer, and they have tested it and have found that it is working properly." So now day 2 without incoming service (on either the virtual or transferred number, and my land-line is dead) is almost over, with Vonage insisting there is absolutely no problem. Any ideas what could be happening here? Should I follow through with my urge to ditch Vonage, or will I end up losing the ability to keep my number if I cancel while everything is in limbo?
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PostPosted: Thu Mar 24, 2005 9:58 am    Post subject: Reply with quote Back to top

Keep calling, keep calling, keep calling.

Every time you call, ask them to call your number from a non-Vonage line. Keep telling them that you have a problem, and that it is not being fixed. I have learnt to call over and over again until I get a problem fixed, and usually it does if I am persistant.

Good Luck.

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Posts: 22

PostPosted: Thu Mar 24, 2005 11:39 pm    Post subject: Reply with quote Back to top

to the best of my knowledge the previous post is a correct answer ... until you get a rep whose willing to go through it with you ... i know its exhausting and difficult but please try to understand when the rep picks up he/she has no knowledge of your problem until you tell them and they didn't do anything to make it happen ... but they should be able to get it fixed ... incomplete ports should be able to be fixed in about 2 hours depending on engineering volume ... and make sure you tell them to call from a PSTN line to test it just so they know
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Location: Chicago, IL

PostPosted: Fri Mar 25, 2005 9:44 am    Post subject: Reply with quote Back to top

in regards to you canceling, I wouldnt suggest that. Because currently your number is in no mans land. It seems that your current provider has disconnected you from their end. You can confirm by calling them. And Vonage just hasnt properly connected you, yet. So if you were to cancel your number trasnfer, I think you have good chances of losing your number. As everyoen else says, be persistent and keep calling. Also, you might want to try and send emails to the following:

Who knows, it might help. And if I were you, just call the number transfer department, Phone: 1-866-496-6359, dont bother calling 1-VONAGEHELP.

ISP: Insight Broadband
Download: 3,843,432 bps
Upload: 357,792 bps
QOS: 97%
RTT: 59 ms
MaxPause: 47 ms
SBC Transfer in Rockford, Illinois
February 7, 2005 Transfer Sent to Carrier
March 16, 2005 Carrier Approved Transfer
March 18, 2005 Completed LNP Transfer
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