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chemicalandy
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PostPosted: Wed Mar 23, 2005 4:59 pm    Post subject: Calls to Vonage number from Virgin mobiles do not work. Reply with quote Back to top

I got my Vonage adapter today, plugged it in, turned in on and it worked!

Unfortunately when I try and ring it from my Virgin mobile I'm told that I have dialled an invalid number. Calls for other mobiles and land lines work fine.

Has anyone else had this problem, or is it just my number?
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chemicalandy
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PostPosted: Sun Apr 03, 2005 4:26 am    Post subject: Reply with quote Back to top

I've now been told by Virgin technical support that they have not been told of the existence of my number (and others in the same range) by the owner of the numbers. Therefore they cannot add it to their system. They have contacted the owner of the number range (I can't remember their name, but it wasn't Vonage) but won't be able to do anything until they get a reply.

I have also contacted Vonage about this. Hopefully it will get sorted, because if it doesn't I'll probably stop using Vonage.

I have a Leeds (0113) number and suspect other Vonage 0113 numbers will suffer the same issue.
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Gordy0141
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PostPosted: Sun Apr 03, 2005 7:37 pm    Post subject: Reply with quote Back to top

Hi

It will most likely be Gamma Telecom Holdings Ltd that will be supplying the number to Vonage.

I dont know anyone on The virgin network but all the other networks come through to my Vonage number ok.

however these things usually get sorted very quickly its probably just been a communiacation error between providers.

Gordy.

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chemicalandy
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PostPosted: Mon Apr 04, 2005 6:36 am    Post subject: Reply with quote Back to top

Yes, you're right it was Gamma that supply the number.

You're also right about it getting sorted out quickly - it's now working.
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Mon Apr 04, 2005 1:53 pm    Post subject: Reply with quote Back to top

Advise Virgin Wireless that the problem is in the "translation" and to add the prefix. They will probably wonder how you know, just say, I am smart.
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Gordy0141
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PostPosted: Tue Apr 05, 2005 10:02 pm    Post subject: Reply with quote Back to top

Very Happy thats good your problem has been resolved.

Gordy

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