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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
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indiebands
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Joined: Mar 02, 2005
Posts: 7

PostPosted: Wed Mar 23, 2005 5:56 am    Post subject: 1)User-supplemented Caller ID database & 2)Scheduled DND Reply with quote Back to top

(1) As someone who receives a lot of international calls, with numbers that are not reverse-lookup-able into real names, I would really appreciate a "personal caller ID" feature on the Vonage dashboard- where I could, for example, click on a button next to the call detail record and add my own Caller ID data for that number. That data would then reside in my "personal Caller ID" database which Vonage could check in parallel with doing the reverse lookup. That way it would also allow people to override the reverse lookup with a more friendly name of their choice.

(2) Using Vonage service outside the US, it's sometimes hard for callers to get time zones straight, resulting in odd hours (middle of the night) phone calls and wrong number calls. I would like to see a Dashboard settable scheduled Do Not Disturb feature (DND) which could be set to ring the phone to during non-DND hours and forward to voicemail during DND hours (could be programmable for each day of the week as well). A couple of additional advanced features that would be useful in conjunction to the scheduled DND, (1) a custom voicemail message (either preset or customer recorded) notifying the caller that her call is being diverted to voicemail as a result of scheduled DND, and (2) a customer populated "punch through" list that would enable the customer to enter a list of [up to 10] numbers that would via CID be authorized to ring through despite the general DND feature.

(3) Suggestion from a friend who is a Vonage user and does lots of traveling to places with bad internet connections: have a dashboard selectable option to have voicemail message attachments compressed before sending to the customer (maybe offer a couple of typical settings or a max file size parameter setting).

I also really like the suggestion that another forum member made about having "rules wizard"-like functionality for programming the handling of certain calls.

Thanks in advance for considering these features, Jeffrey.
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