I dont know if my router or line needs activation. I sign for Vonage service early this month and i just receive a week ago my router. Until now i just got time to install my router, which aparently its working (at least for internet access)... however, a friend just told me about activation, and he point me to vonage.com website where it says "Retail activation".
I'm seeing 2 options there, and as i bought directly from Vonage i'm choosing the "Add a line to an existing Vonage account." option.
As i'm not able to see information about my line status on the router admin, i dont know if the service its already active or if i need to do something else. Trying to follow the steps during the activation, it says ERROR when i write my WAN Mac address.
Do can someone please help me on this. I'm lost and i'm still not able to make a phone call from my line
Thanks in advance for any help,
Jesus
_________________ Vonage Customer since Mar 2005 ISP: Infinitum (Monterrey, Mexico) Router: Linksys model RT31P2
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2264
Location: The Beach
Your account is active. You need to just install it. Your problem maybe your ISP. Read around the forums, you are not alone.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Is that normal tht i dont see any information when i click on the status tab on my router admin panel or under the Voice tab where it says: "Please contact your service provider for further information."
Thanks for your help!
Jesus
_________________ Vonage Customer since Mar 2005 ISP: Infinitum (Monterrey, Mexico) Router: Linksys model RT31P2
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2264
Location: The Beach
Is that normal tht i dont see any information when i click on the status tab on my router admin panel or under the Voice tab where it says: "Please contact your service provider for further information."
Thanks for your help!
Jesus
Yes, but as you know, you have issues with your isp which "might" be preventing you from receiving dial tone.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New BrennaZ44 New Today 6 Yesterday 6 Total 100934 Who Is On Site Visitors 198 Members 0 Total 198
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.73 Seconds and 224 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 6
Yesterday 6
Total 100934
Who Is On Site
Visitors 198
Members 0
Total 198
N/A