I dont know if my router or line needs activation. I sign for Vonage service early this month and i just receive a week ago my router. Until now i just got time to install my router, which aparently its working (at least for internet access)... however, a friend just told me about activation, and he point me to vonage.com website where it says "Retail activation".
I'm seeing 2 options there, and as i bought directly from Vonage i'm choosing the "Add a line to an existing Vonage account." option.
As i'm not able to see information about my line status on the router admin, i dont know if the service its already active or if i need to do something else. Trying to follow the steps during the activation, it says ERROR when i write my WAN Mac address.
Do can someone please help me on this. I'm lost and i'm still not able to make a phone call from my line
Thanks in advance for any help,
Jesus
_________________ Vonage Customer since Mar 2005 ISP: Infinitum (Monterrey, Mexico) Router: Linksys model RT31P2
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2264
Location: The Beach
Your account is active. You need to just install it. Your problem maybe your ISP. Read around the forums, you are not alone.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Is that normal tht i dont see any information when i click on the status tab on my router admin panel or under the Voice tab where it says: "Please contact your service provider for further information."
Thanks for your help!
Jesus
_________________ Vonage Customer since Mar 2005 ISP: Infinitum (Monterrey, Mexico) Router: Linksys model RT31P2
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2264
Location: The Beach
Is that normal tht i dont see any information when i click on the status tab on my router admin panel or under the Voice tab where it says: "Please contact your service provider for further information."
Thanks for your help!
Jesus
Yes, but as you know, you have issues with your isp which "might" be preventing you from receiving dial tone.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
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