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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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ohlala
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Joined: Mar 22, 2005
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PostPosted: Tue Mar 22, 2005 7:28 pm    Post subject: 3 months - no transfer - lots of $ - now they want a 2nd fax Reply with quote Back to top

Wow - what a great site. I found it today...after all my problems had already begun, unfortunately. Sad We're going on 3 months w/o a transfer of our work # from "A" phone company to Vonage. Just called Vonage customer service today (and after 15 minutes on hold) was told that for some reason, no one can pinpoint why, the transfer has not taken place.

Just received an email tonight from Vonage that they need us to fax them an old phone bill again because they need our account number. Wha? Has anyone been thru this "we didn't get your old account number" thing? Seems like a stall tactic...And I'm terribly frustrated. I loved Vonage until I found out that I was paying for my old line as well.

Any advice would be appreciated on this fax thing...I searched the posts and couldn't find anyone had a similar issue...

Thanks!
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jamn424
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Joined: Mar 08, 2005
Posts: 65
Location: Chicago, IL

PostPosted: Wed Mar 23, 2005 8:35 am    Post subject: Reply with quote Back to top

I think what is happening is they want you to resubmit your LOA and your most recent bill from your current provider. It seems that they are going to resubmit your transfer request. Which is not a bad step.

Many things that people on this forum have done is expedited there transfer by sending email to dslreports@vonage.com and numbertransfer@vonage.com about their situation. And they had quick respones. Also you may, if you wish, contact the number transfer department directly and request status of your transfer. Here is their info:

Email: numbertransfer@vonage.com
Phone: 1-866-496-6359
Fax: 1-866-281-3308
LOA Fax: 1-866-895-1916

Good luck. If all else fails, you can search the forum for filling a complaint.

_________________
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=======================
SBC Transfer in Rockford, Illinois
February 7, 2005 Transfer Sent to Carrier
March 16, 2005 Carrier Approved Transfer
March 18, 2005 Completed LNP Transfer
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ohlala
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Joined: Mar 22, 2005
Posts: 4

PostPosted: Wed Mar 23, 2005 10:13 am    Post subject: Reply with quote Back to top

Thank you for the helpful info. Much appreciated!!!
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seattlezoid
Vonage Forum Master
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Joined: Jan 30, 2005
Posts: 156

PostPosted: Wed Mar 23, 2005 10:25 am    Post subject: Reply with quote Back to top

You could also ask Vonage for free monthly credits for the extra time it has taken. That way you aren't paying 2 bills Very Happy

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