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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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g1969
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Joined: Mar 15, 2005
Posts: 9

PostPosted: Tue Mar 22, 2005 7:03 pm    Post subject: Here is my rant Reply with quote Back to top

Ok not to totally go off, let me first say that I have had no problems with Vonage and there service has been fine for me. But...........and this is a big but, I recently (this past weekend) purchased a wireless Vonage setup router to replace my current router that they sent me. I bought the new router at Best Buy. Which was $129 with a $50 rebate. So I figured I would send the old one back to Vonage, collect my $50 rebate for the new one and all is fine. Right? No...........wrong, actually I sent Vonage customer care an email asking about this and after waitng four days for a reply the response I got was basically sorry sir but we will be glad to take the old router back. But you will not get anything out of it and you will not recieve the rebate on the new router you bought. Thanks for doing business with us. With at least five mis-spelled words in their short reply. First off this is totally wrong as I think I should receive my rebate, and secondly since customer service is so slow could they not at least spell check and get all the words right? What is their customer service rep. dept. comprised of? Twelve year olds with no typing or spell check ability? As soon as my ISP starts offering thier service it will be goodbye to Vonage. Sorry about the long post but I had to let you all konw. G
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
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PostPosted: Tue Mar 22, 2005 7:17 pm    Post subject: Reply with quote Back to top

Rant 1: Rebate should be given to existing customer.

The rebate form clearly states, "Rebate requires activation of Vonage service." Thus the rebate is intended to attract new customers.

Rant 2: Waited four days for response to email from customer service

You got a response to an email you sent to customer service!?!

Rant 3: Spelling mistakes in response

Sorry, can't even respond to this one, still amazed you got a response to an email to customer service. If I did respond I would probably say something like, if you are only going to pay teachers subsistance wages then you can expect people to have poor communication skills.

Edit: By the way, you spelled their "thier". Surprised

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g1969
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Joined: Mar 15, 2005
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PostPosted: Tue Mar 22, 2005 7:28 pm    Post subject: Reply with quote Back to top

ahhh I know I mis-spell words. Exactly the reason I am not in the Vonage or any other customer service dept. that would be replying to emails. However all that being said, the cust. service dept. is not good. No way around it.
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redstick
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Joined: Mar 01, 2004
Posts: 14

PostPosted: Wed Mar 23, 2005 12:05 am    Post subject: Rant 5 Reply with quote Back to top

"What is their customer service rep. dept. comprised of?"

Never end a sentence or question with a preposition. Nana

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Bryan
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suprmanjoe
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Joined: Mar 24, 2005
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PostPosted: Thu Mar 24, 2005 12:41 am    Post subject: Reply with quote Back to top

no problem that you bought a wireless device but you should have had it hooked up to a new account instead of your current one ... the rebate can still be honored tho if you speak to a CSR about your problem

you can send the old one back ... in fact you should have recieved an RA number for it when you added the WRT to the account ... there is no chg for the original RT device when you start the account

YES there is a response to e-mails ... but for service or cancellations i would advise you to call

lastly, i wish i was a 12 year old cuz then i wouldn't have to get up at 6am for work to get home at 8pm Wink
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Medic63
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Joined: Jul 09, 2004
Posts: 98
Location: Butler PA

PostPosted: Thu Mar 24, 2005 3:46 am    Post subject: Reply with quote Back to top

suprmanjoe wrote:


lastly, i wish i was a 12 year old cuz then i wouldn't have to get up at 6am for work to get home at 8pm Wink


Do you really want to go through Junior High again? No



Lol

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SaltAquatics
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 24, 2005 5:48 am    Post subject: Reply with quote Back to top

Aside from the rediculous and obviously sentence structure issues you had... I agree with you. The Vonage Customer service does seem to be the worst in the phone (not that Vonage is a phone company, but you get the idea) industry. I have had some pretty bad customer service experiences with phone companies, but Vonage indeed takes the cake. I had my own experience tonight and will post about it.

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Michael545
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PostPosted: Thu Mar 24, 2005 2:37 pm    Post subject: Reply with quote Back to top

Off topic, but that is a *beautiful* tang in your avatar - what kind is it ?
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Thu Mar 24, 2005 3:30 pm    Post subject: Reply with quote Back to top

Well, hello and goodbye.

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cvmoreau
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Joined: Jan 04, 2005
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Location: Arlington, Virginia

PostPosted: Thu Mar 24, 2005 4:03 pm    Post subject: Reply with quote Back to top

Michael545 wrote:
Off topic, but that is a *beautiful* tang in your avatar - what kind is it ?


I agree, it is beautiful. I think it's a powder blue tang.
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