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mikebrown Posted:
Hello, I think
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they can surely
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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jeddaisg Posted:
Hi all We have
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
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Av8rix Posted:
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I google “Vonage
MAC address
...

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tplink Posted:
Im trying to add
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On Dec 05, 2016 at 12:35:11


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bigjohn
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Joined: Mar 22, 2005
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PostPosted: Tue Mar 22, 2005 5:33 pm    Post subject: Folks, do we have any recourse for this outage? Reply with quote Back to top

I'm using Vonage for business and this is unacceptable. It's been unreliable all day and I'm not happy about it. Evil or Very Mad

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Linsys Router w 2 phone portss
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Michael545
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Joined: Mar 14, 2005
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PostPosted: Tue Mar 22, 2005 5:35 pm    Post subject: Reply with quote Back to top

Yes, we all call in and ask for credits for 1 day or more depending on how long this lasts.
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jadinsf
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Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 5:39 pm    Post subject: Reply with quote Back to top

I think credits are totally reasonable especially since this appears to have been an all day issue depending on when you actually try and place a call...some go through with no issue and some don't.

If you are patient enough to wait in the CS queue you can probably get one..but I would assume the queue would be days in lentgh right now on the heels of a widespread outage.

I decided to use a mix of POTS/Vongage for my business calls..I still route my incoming calls through POTS and make my outgoing on Vonage..this way when there is an outage at least customers can still get through on the incoming POTS numbers.

This may just be something we have to deal with now and then as this technology emerges.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Mar 22, 2005 5:45 pm    Post subject: Re: Folks, do we have any recourse for this outage? Reply with quote Back to top

bigjohn wrote:
I'm using Vonage for business and this is unacceptable. It's been unreliable all day and I'm not happy about it. Evil or Very Mad


I'd be hesitant to rely on Vonage for my business needs.

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Network: Motorola SB4100 Modem to RT31P2 Adapter to WRK54G Wireless Router
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jadinsf
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Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 5:51 pm    Post subject: Reply with quote Back to top

Not just Vongage..I would be hesitant to rely on any type of Voip solution for business without a solid POTS backup especially since in alot of ways it's still in its development stage.

I treat voice the same way I treat the data pipe to my inhouse server environment....never have a sole source provider for anything business related.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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bigjohn
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Joined: Mar 22, 2005
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PostPosted: Tue Mar 22, 2005 5:52 pm    Post subject: Thanks, I don't relish calling CS Reply with quote Back to top

I've never been able to get through to a live body.

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jadinsf
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Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 6:08 pm    Post subject: Reply with quote Back to top

It's probably not even worth attempting to call CS right now...They must be buried with calls from people who don't know why they are having intermittent problems completing outbound calls.

Besides...they are not going to have any additional information outside of "we are having some technical difficulties right now"..if they tell you that.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Mar 22, 2005 6:16 pm    Post subject: Reply with quote Back to top

Its been posted on the Service Announcements. All you can do is wait it out. Get bent if you like, but it still won't change a thing. Even if you had a POTS line, they have their problems too. Go get a coke and relax.

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Setup: Motorola SB5100 to RT31P2 to Local Machines
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murphyrulez
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Joined: Jan 19, 2005
Posts: 41

PostPosted: Tue Mar 22, 2005 6:26 pm    Post subject: Reply with quote Back to top

Hey I'm going to call and wait on hold for 50 minutes so I can ask for a 1 day credit. That's like a whole 50 cents! Wheee!!!!
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jadinsf
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Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 6:33 pm    Post subject: Reply with quote Back to top

Oh I for sure am definately not going to get bent over it...I have the necessary backups in place..my biggest inconvenience with this outtage is having to go downstairs to the parking lot and get the headset for my cell out of the car Very Happy
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