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cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How
...

In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage
...

In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

homebrews Posted:
Thanks for the
response. Here is
part of a full
page review on the
7270 which appears
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 15:06:45

sahabjee Posted:
Fritzbox 7390
(German company
AVM) is what you
need. It is
however not
available
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 14:01:29

mattlach Posted:
I have the one
that looks like
this: Not
sure what it is
called. So
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 12:39:38

homebrews Posted:
Thanks for the
response. Do you
recommend any
combo with the
vonage router that
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 10:35:24

kdf55 Posted:
Which Vonage
device do you
have? You may
have to change
some settings
either
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 10:03:38


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bigjohn
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Joined: Mar 22, 2005
Posts: 6

PostPosted: Tue Mar 22, 2005 5:33 pm    Post subject: Folks, do we have any recourse for this outage? Reply with quote Back to top

I'm using Vonage for business and this is unacceptable. It's been unreliable all day and I'm not happy about it. Evil or Very Mad

_________________
Linsys Router w 2 phone portss
ISP TimeWarner Road Runner/Jackson/Monroe
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Michael545
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Joined: Mar 14, 2005
Posts: 47
Location: Los Angeles

PostPosted: Tue Mar 22, 2005 5:35 pm    Post subject: Reply with quote Back to top

Yes, we all call in and ask for credits for 1 day or more depending on how long this lasts.
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jadinsf
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 5:39 pm    Post subject: Reply with quote Back to top

I think credits are totally reasonable especially since this appears to have been an all day issue depending on when you actually try and place a call...some go through with no issue and some don't.

If you are patient enough to wait in the CS queue you can probably get one..but I would assume the queue would be days in lentgh right now on the heels of a widespread outage.

I decided to use a mix of POTS/Vongage for my business calls..I still route my incoming calls through POTS and make my outgoing on Vonage..this way when there is an outage at least customers can still get through on the incoming POTS numbers.

This may just be something we have to deal with now and then as this technology emerges.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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Martlet
Vonage Forum Master
Vonage Forum Master


Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Mar 22, 2005 5:45 pm    Post subject: Re: Folks, do we have any recourse for this outage? Reply with quote Back to top

bigjohn wrote:
I'm using Vonage for business and this is unacceptable. It's been unreliable all day and I'm not happy about it. Evil or Very Mad


I'd be hesitant to rely on Vonage for my business needs.

_________________
Vonage User Since February 7, 2005
ISP: Comcast Cable
Network: Motorola SB4100 Modem to RT31P2 Adapter to WRK54G Wireless Router
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jadinsf
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 5:51 pm    Post subject: Reply with quote Back to top

Not just Vongage..I would be hesitant to rely on any type of Voip solution for business without a solid POTS backup especially since in alot of ways it's still in its development stage.

I treat voice the same way I treat the data pipe to my inhouse server environment....never have a sole source provider for anything business related.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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bigjohn
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Joined: Mar 22, 2005
Posts: 6

PostPosted: Tue Mar 22, 2005 5:52 pm    Post subject: Thanks, I don't relish calling CS Reply with quote Back to top

I've never been able to get through to a live body.

_________________
Linsys Router w 2 phone portss
ISP TimeWarner Road Runner/Jackson/Monroe
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jadinsf
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 6:08 pm    Post subject: Reply with quote Back to top

It's probably not even worth attempting to call CS right now...They must be buried with calls from people who don't know why they are having intermittent problems completing outbound calls.

Besides...they are not going to have any additional information outside of "we are having some technical difficulties right now"..if they tell you that.

San Francisco - Bay area
SBC Business SDSL 1.5/1.5
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Mar 22, 2005 6:16 pm    Post subject: Reply with quote Back to top

Its been posted on the Service Announcements. All you can do is wait it out. Get bent if you like, but it still won't change a thing. Even if you had a POTS line, they have their problems too. Go get a coke and relax.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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murphyrulez
Full Forum Member
Full Forum Member


Joined: Jan 19, 2005
Posts: 41

PostPosted: Tue Mar 22, 2005 6:26 pm    Post subject: Reply with quote Back to top

Hey I'm going to call and wait on hold for 50 minutes so I can ask for a 1 day credit. That's like a whole 50 cents! Wheee!!!!
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jadinsf
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 10, 2005
Posts: 17

PostPosted: Tue Mar 22, 2005 6:33 pm    Post subject: Reply with quote Back to top

Oh I for sure am definately not going to get bent over it...I have the necessary backups in place..my biggest inconvenience with this outtage is having to go downstairs to the parking lot and get the headset for my cell out of the car Very Happy
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