Folks, do we have any recourse for this outage?

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

murphyrulez wrote:

Hey I'm going to call and wait on hold for 50 minutes so I can ask for a 1 day credit. That's like a whole 50 cents! Wheee!!!!

Or, you can save yourself the time and request it via the dashboard... Smile

Posts: 17 · Vonage Forum Associate Joined: Mar 10, 2005 Posts: 17

Vonage temporary voice interruption -> no big deal....what's really got me annoyed is that the bakery in the lobby downstairs it all out of the fudge brownies that I like as an afternoon snack. Lol

Posts: 41 · Full Forum Member Joined: Jan 19, 2005 Posts: 41

bbtrumpetguy wrote:

murphyrulez wrote:

Hey I'm going to call and wait on hold for 50 minutes so I can ask for a 1 day credit. That's like a whole 50 cents! Wheee!!!!

Or, you can save yourself the time and request it via the dashboard... Smile

Hey don't take the fun out of my smart-alec-ness.

Posts: 7 · Posted: Wed Mar 23, 2005 3:21 pm Post subject:

mbhn5204 wrote:

Its been posted on the Service Announcements. All you can do is wait it out. Get bent if you like, but it still won't change a thing. Even if you had a POTS line, they have their problems too. Go get a coke and relax.

My service announcements on my Vonage account page says there are no service announcements at this time...

There was one on there last night about not being able to make outbound calls, but that isn't there anymore.

Edit: n/m, I now see that this post was from yesterday Embarassed

Posts: 482 · Posted: Thu Mar 24, 2005 4:52 pm Post subject:

jadinsf wrote:

I think credits are totally reasonable especially since this appears to have been an all day issue

So a full day of customers not getting through or being told that "the number you have reached is not in service" is worth $1.66 credit? That's not "totally resonable" to me.