THREE MINUTES on hold!!!

Posts: 91 · Vonage Forum Senior Joined: Mar 08, 2005 Posts: 91

When Vonage screws up, they deserve to know it.

Likewise when they do great they also deserve to know it.

Been a customer since jan 03. This AM was the SHORTEST hold time ever.

WAY TO GO!! Lol

Posts: 206 · Posted: Tue Mar 22, 2005 12:17 pm Post subject:

LIAR!

IMPOSSIBLE!

Posts: 52 · Posted: Tue Mar 22, 2005 12:18 pm Post subject:

Interesting, every menu option puts me through to a busy signal.

Posts: 91 · Vonage Forum Senior Joined: Mar 08, 2005 Posts: 91

Maybe I am lucky, or not a sinner, like others, hmmm

But it was true, so don't envy me.

Posts: 64 · Posted: Tue Mar 22, 2005 1:17 pm Post subject:

I KNOW customer service has improved...
11 minutes on hold on Monday... although question not resolved.
8 minutes on hold Tuesday... question resolved.

This is a big improvement over the past. They must have hired more CSRs!

Posts: 68 · Full Forum Member Joined: Feb 14, 2005 Posts: 68

HOLY CRAP! That's awesome!

*calls about his defective RT31P2 and pleads for a new one*

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

Remember last week they posted that they were doing upgrades to improve CS. I guess they were successful!

Posts: 11 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 11

Betcha can't get through now !!

Posts: 492 · Posted: Tue Mar 22, 2005 4:56 pm Post subject:

There seems to be some jealously around here.

Posts: 64 · Posted: Tue Mar 22, 2005 5:02 pm Post subject:

I must have called at "the right time!"
It was about mid-morning both times, so maybe it is a slow time for Vonage customer service.