Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Vonage Lends Thought Leadership to The Holmdel Idea Summit

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Mar 23, 2005 8:31 am    Post subject: Reply with quote Back to top

otaku wrote:
This is probably way off topic for the Vonage forums, but government is not there to protect people from their own stupidity. At least, originally that's not what our government was intended to do...in a free country, the people should be free to be as stupid as they want, as long as they don't harm anyone else. If they harm themselves...


Getting this back to the current post. The State of Texas has a vested interest in providing easy access to emergency services because it reduces the amount of money spent by the State on disability, health care and other emergency related costs.

If the State believes that something is interferring with access to emergency services then they need to act to protect their investment in emergency services and to reduce costs associated with slower response to emergencies.

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Mar 23, 2005 8:39 am    Post subject: Re: State to sue Net phone company Reply with quote Back to top

elentz1 wrote:
I made a 911 call two weeks ago and it went very smoothly. The call went directly to the answering machine for the 911 center telling me to wait for the next available operator. Several minutes later the operator picked up the line. The actuall phone call took a total of 5 minutes, 20 minutes later an officer showed up. This call was concerning a possible breakin to a home next door.


Wow.. I never thought of 911 as having ACD before... .. guess it makes sence... we HAVE joked about it (friends)... but I've never actually had it happen when I've called.
View user's profile Send private message Visit poster's website AIM Address
Durp
Full Forum Member
Full Forum Member


Joined: Nov 20, 2003
Posts: 41
Location: Houston, TX

PostPosted: Wed Mar 23, 2005 9:26 am    Post subject: Reply with quote Back to top

I agree that Vonage clearly instructs their subscribers to activate the 911 feature of their phone service. I did it before I even received my equipment from Vonage. I dont feel like I am smarter than the adv. Texan. If the state of Texas is that concerned for us, then they should start a public awareness campaign addressing this issue with all Voip providers and cell phone providers. They could also issue stickers for each of our phones giving an alternate emergency numbers just in case 911 failed(on any phone system including POTS). I for one am doing this so my 9 year old daughter and anyone else that is in my home know the number for the local sherrif and fire dept. I would rather see this happen than this stupid law suit. I also think it would be cheeper for everyone involved. Just my 2 cents.

Doug

_________________
Vonage since 10/03
2 small Biz lines
1 free fax line
ISP-TWC RR
Brother fax
Nurit 2085 Credit Card Terminal
View user's profile Send private message Visit poster's website
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Mar 23, 2005 9:34 am    Post subject: Reply with quote Back to top

Well let Mr. Abbott know what you think:

greg.abbott@oag.state.tx.us


Also, I'm now wondering if SBC isn't behind all this.. My understanding is that SBC is a Texas based company.... I wonder...
View user's profile Send private message Visit poster's website AIM Address
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Wed Mar 23, 2005 11:09 am    Post subject: Reply with quote Back to top

---------------------------------------------------------------------------------------
Vonage advertises that its service includes “911 dialing.” However, it fails to make clear that when a customer signs up for Vonage’s service, the customer does not automatically have the ability to dial 9-1-1 and be connected to emergency personnel. Instead, the customer first has to take steps to activate Vonage’s “911 dialing” feature, which has significant limitations as compared to traditional 9-1-1 service.
---------------------------------------------------------------------------------------

That is what the lawsuit is about? I just did an activation for a customer yesterday, and it must have told us about 5x during the process in big red letters that 911 dialing was not automatic and I had to sign up for it. Not to mention in the TOS it states it very clearly. The above lawsuit is absolutely ridiculous.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Wed Mar 23, 2005 12:15 pm    Post subject: Reply with quote Back to top

scerruti wrote:

Gosh Dan, the point of my post was to point out that everyone else was saying that people were stupid if they didn't know about the 911 limitations.

We have seen plenty of people on this forum who have been subscribers who didn't understand the 911 situation when they signed up. I know these people are not stupid, they are just uninformed. (And whose fault is that?)

I was even concerned that the post might be taken personally by someone from Texas thus my last line saying that this lawsuit could have happened anywhere, not just Texas.

I am truly sorry if my post offended anyone.


I understand your point and in fact agree with you. You just need to find a different analogy to get your point across.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 24, 2005 6:03 am    Post subject: Re: Ridicilous Reply with quote Back to top

kenn10 wrote:
was thinking more along the lines that we're a nation of Democrats, ACLU members and attorneys. To them nothing is an individual's fault.


So now this a political issue? I thought this board frowned upon the topic of politics related to the US Government. I mean it isn't directly Vonage related is it? Democrats I mean..... Rolling Eyes And furthermore, the above statement is a political opinion.

_________________
Javier
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Thu Mar 24, 2005 6:59 am    Post subject: Reply with quote Back to top

Actually, as I did some more research it appears SBC (a large phone company) has head quarters in Texas... now.... you don't think?
View user's profile Send private message Visit poster's website AIM Address
an52
New Forum Member
New Forum Member


Joined: Jun 08, 2004
Posts: 7
Location: Melbourne, Australia

PostPosted: Thu Mar 24, 2005 7:23 am    Post subject: Reply with quote Back to top

Quote:
From SiliconValley.com - Good Morning Silicon Valley: Texas AG baffled by anonymous gift of RTFM T-shirt: Texas Attorney General Greg Abbott sued Vonage on Tuesday, alleging the nation's largest Internet-based phone service provider failed to clearly inform customers that its 911 dialing feature is not automatically activated when they register for new service. Filed under the Texas Deceptive Trade Practices Act, the lawsuit seeks $20,000 per violation (Vonage claims more than 500,000 subscribers) and an injunction barring the company from "misrepresenting" the terms of its 911 service.


I hope that the learned AG isn't trying to get $20,000 for customers who are not in Texas including those in countries like mine where 911 won't get us anywhere. Is suing the only way he can think of to get a point across?
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Thu Mar 24, 2005 10:10 am    Post subject: Reply with quote Back to top

scerruti wrote:
According to the article, the AG's argument is that cases of failed 911 attempts are proof in and of themselves that the warnings aren't sufficient.

If by "sufficient" one means sufficient to prevent the possibility that a customer might not realize the limitations of Vonage's 911 service, then it's impossible to argue with that logic. Clearly, no customer would dial 911 in an emergency knowing that their call won't be completed. So obviously this would not be happening if Vonage's disclaimers were truly sufficient in that sense.

But if "sufficient" means Vonage has taken reasonable steps to inform customers of the limitations of their 911 service, then Vonage is likely in the clear, and that's the more reasonable interpretation.

Anyway, Texas isn't trying to win a judgment against Vonage. They're just trying to induce Voip carriers to implement better 911 solutions out of the box. There's no reason why Vonage couldn't sign up all customers by default during the Vonage signup process...just make the current optional 911 configuration pages a mandatory part of the signup process with the same disclaimers that if you move or take your router on the road, your 911 calls will go to the wrong emergency center.

Worst case scenario would be someone calling 911 and getting the wrong emergency personnel, but that's better than getting nothing...it at least gives them someone who can talk them through basic poison control, choking, etc. and route them to another emergency center.

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.52
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.35 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum