http://192.168.15.1 brings up a blank page

Posts: 4 · New Forum Member Joined: Mar 21, 2005 Posts: 4

I'm trying to get my Vonage to work. I got the Linksys RT31P2 Router set up, but when I go to http://192.168.15.1 all I get is a blank page. It says "done" at the bottom, but that's it.

I've tried calling Linksys customer service, but after an hour they couldn't figure it out and think it's a Vonage problem. I tried a hard reset -- 30 seconds pressing the button, another 30 seconds with the power plug pulled, then another 30 seconds with power restored -- but that didn't help.

Any advice?

Kathy

Posts: 26 · Posted: Mon Mar 21, 2005 10:41 pm Post subject:

1) Start -> Run -> winipcfg to verify that the RT31P2 DHCP server gave your PC an IP on subnet 15

2) Ensure that your browser is not using a proxy server

3) "View source" in your browser to see if the page is truly blank, as in no HTML

4) Make sure that the login window is not hidden behind other app windows. The login window is actually the first thing that comes up. I wonder if a pop-up blocker could cause a problem.

Posts: 230 · Posted: Mon Mar 21, 2005 10:46 pm Post subject:

What are you using internet explorer or firefox (etc)?

Posts: 10 · Vonage Forum Associate Joined: Mar 08, 2005 Posts: 10

try clearing your temporary internet files.

Posts: 4 · New Forum Member Joined: Mar 21, 2005 Posts: 4

I'm using Internet Explorer, and I also tried going through AOL, but just got a "server broken" kind of message.

Kathy

Posts: 4 · New Forum Member Joined: Mar 21, 2005 Posts: 4

Here's what I get when I view source:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=windows-1252"></HEAD>
<BODY></BODY></HTML>

That seems pretty minimal. Does anyone know if http://192.168.15.1 is working?

Kath-

Posts: 215 · Vonage Forum Master Joined: Nov 24, 2004 Posts: 215

Try

http://192.168.15.1:80

Posts: 10 · Vonage Forum Associate Joined: Mar 08, 2005 Posts: 10

If that does not work, try deleting and reloading Java.
http://www.java.com/en/index.jsp

Posts: 4 · New Forum Member Joined: Mar 21, 2005 Posts: 4

Got my phone working! Of course, it took two different guys on customer service THREE HOURS AND FORTY MINUTES, but all my problems seem to be solved now.

Casita, your suggestion about reloading Java worked. Customer service says the site isn't reliant on Java, but something in the reloading helped me reach the site.

Then, the solution to my problems seems to be that my Linksys should have been assigned to PPPoE, but it wasn't enabled, so it wasn't communicating with my DSL. We went to PPPoE PassThrough and disabled that, and then it worked. The Linksys wasn't authenticated, I'm told.

The final hour of service was because Vonage apparently doesn't want people to select their own phone numbers (unlike Verizon, where you can choose your own number for about $3 a month). So, we had to spend a lot of time going through phone numbers until I found one that was, well, not my first choice, but not bad. I'm not happy about that. After all, Vonage clearly thinks that having 1-VONAGE-HELP is a good idea for them, but the rest of us shouldn't have an easy-to-remember phone number. So, rather than have their technicians be able to scroll through or make a selection, the very nice tech guy had to assign me endless streams of numbers (almost 30, I think) until we got to one that was acceptable. Stunning. I'm not impressed with that at all.

My only other choice was to call the phone company, get a phone number of my choice assigned to me, and then switch that to Vonage. But, given the difficulty of working with Vonage, if I got a number from the phone company, I would probably stick with that service.

I also don't like the fact that I have to pay more because I'm a home-based business. After carefully comparing prices, I resent being stuck with a higher bill because I'm a business. I truly don't make more calls because I'm a business, and I don't like the choice between being honest and getting a good rate.

I'll see how I like it. Getting this to work was nowhere as easy as they make it sound: it's been a miserable process. There are long wait periods for tech support. I would at least appreciate a message that says how long I can expect my wait to be. We as customers grade on the curve, and if other companies can tell me how long I'll wait, and other companies can give me a choice of phone numbers, then that is what I expect.

I liked both of the tech support guys I got -- Lionel and Manny -- and I appreciate their patience with me. And I do like that Vonage lets me choose phone lines with different area codes. We'll see how it goes. Right now, I wouldn't recommend Vonage.

Kathy

Posts: 10 · Vonage Forum Associate Joined: Mar 08, 2005 Posts: 10

I had experienced the same problem and found the java fix for the "done" page while I was searching the web for a solution.