motorola router/ata

Posts: 18 · Vonage Forum Associate Joined: Nov 15, 2003 Posts: 18

I have had Vonage for only 3 days now and it has gone down everyday (where I need to reboot equipment) so far, today it was twice.
I've had a motorola cable modem for almost a year now...never a problem with it.
Vonage sent me a motorola ATA/router and I really think that, and Vonage service, is the problem.
When I lose dial tone (and internet connection) I can disconnect the router and get internet connection back.
Vonage customer service tryed to say it was a problem with my ISP. (I am in PA - using ArmstrongCable) Called ISP and they showed no problem with my connection - so the internet connection & modem are working fine as I thought.
Anyone else having problem? I need a phone I can rely on, if saving a few bucks means rebooting the router a couple times a day (once I realize it's down) and possibly missing important calls, forget it!

Guest

I just switched to Vonage. My son has had it for a while and so I switched. My son has the Cisco ATA and it works great. I have the new motorola and I am having the exact same issue. The phone works for a while and them it goes immediately to Vmail when someone calls me. When I try to dial out i get a fast busy signal. I called Vonage and spent 40 minutes waiting for tech support. They said they fixed the problem. Low and behold 6 hours later the same thing is happening again. Does anyone know what is causing this and how it can be fixed?

Guest

I just hooked my service up yesterday (11/15) and have been having problems as described by others with the Motorola box.

I disabled voicemail and discovered that incoming calls were ringing busy when the voice terminal "went to sleep." I have business service, and picking up a phone on the fax line and placing a call consistently seems to work when the main line goes busy, and magically after I place a call on the fax line the other line begins to behave normally.

Like right now: Got nothing off hook yet she's ringing busy. Tried three times in a row, same result. Took the fax phone off hook, got dial tone, and placed a call on it. During that call, tried the main line again and that worked.

I'm half-educated guessing that since I made no attempt to forward any ports in my router, that there is some sort of "keepalive" that the VT sends out to allow an incoming call to jump through the router, and that the router (in my case a Linksys with wireless network) times out.

Plenty more days to play with my theory... Tomorrow I'll open up port forwarding and see if it cures the problem.[/quote]

Posts: 18 · Vonage Forum Associate Joined: Nov 15, 2003 Posts: 18

I am still having problem and Vonage has been no help yet...they are looking into it. Rolling Eyes

Paul, from what you say, I really think the problem is the motorola router/ATA! I am going to call Vonage tomorrow morning (I get up for work at 4:30am and this is the only time of day I have called them where I didn't wait on hold forever) and ask them for the Cisco ATA and then buy my own router.
I'd hate to give up on this phone so I hope they fix the problem soon!!

Guest

I didnt guess I was the only one with this problem... I've had a motorola ata for a week now, and about every 3 to 6 hours my inbound calls stop coming thru.. (they go directly to VM) Rebooting the ATA fixed it, but just temporarily. I worked with a few tech's.. they (remotely) changed the registration period of the box from 900 to 3600 sec..(suspected the box was registering with theur net. too often and getting "too much data"... no change. They had me run some extended pings (overnight, with a program they supplied called ping plotter) and i sent the results back... pretty irrelevant, the pings and traces were fine.
i called back tonight (~20 min wait) and got a tech who looks to have found the problem.. my ATA has been "double-registering." it somehow was trying to register with 2 of their servers.. a dns problem on their side. Anyhow, they fixed it and its been about 6 hours so far... still good. with any luck, their DNS fix gets us all working... we shall see... Twisted Evil

Guest

Hi:

I just got my Motorola ATA and connected it up. Works fine at the moment; but I worry about my service lapseing into the problems you have mentioned here (callers going straight to voice mail or worse; a fast busy signal.)

Is the problem corrected for all of us? Or are we exparamental until they sort out the roll out bugs?

Cheers,
drew

Posts: 18 · Vonage Forum Associate Joined: Nov 15, 2003 Posts: 18

4keeps, how did you get them to actually do anything??? this is the response I got...
"We have added your account to a special spreadsheet for further
troubleshooting by our engineers. If your phone keeps shutting off,
please continue to reboot the MTA until we can resolve this issue for
you."
I have called them 3 times (first call last friday morning) and sent 2 e-mails and they tell me this same thing every time. Am I expecting to much too soon?

Posted: Tue Nov 18, 2003 7:20 am Post subject:

So much for the "cure"... I let it sit overnight and it's back to going straight to VM. Sad

And yeah, we are kinda lab rats.. They just started using these motorola boxes. I know a few folks with Cisco ata's that are working fine. I'll see what kinda progress I can make with them today.

Posted: Tue Nov 18, 2003 10:11 am Post subject: Same issue here

They are going to add my name to the canceled spreadsheet. No time for dealing with this crap.

I have a friend with a Cisco ATA and he has not reported this issue.

Posts: 18 · Vonage Forum Associate Joined: Nov 15, 2003 Posts: 18

Almost 20 hours without needing to reboot! Very Happy

Setting records here Exclamation

Though I am wondering how long this will last bacause I have not heard back from Vonage support telling me they fixed anything yet.
Got them to extend my trial period to 30 days and they say they are going to give me a billing credit for down time.
Also asked about sending the motorola voice terminal back and getting the cisco ATA. They said no. Cry