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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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On Jul 17, 2016 at 23:42:46


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Maniac8888
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 16, 2003
Posts: 83

PostPosted: Mon Dec 08, 2003 9:59 pm    Post subject: Reply with quote Back to top

OK...well, let's start from scratch. If you mean "outside" the router to be in front of the router, you don't need any port forwarding (except for the previously mentioned unused UDP ports that are a security issue). Why would one do this? The phone connects to the ATA which is in front of the router. If, on the other hand, you are referring to port forwarding to support some kind of server behind the firewall (i.e. game server, mail server, http server, ftp server, etc.) then yes, you need to do a port forward at the ATA to the IP address of the server in question. As an example, I run a mail server. When I had the ATA in front of the server, I had to forward port 25 (SMTP) to the IP of the mail server behind the firewall.

If you are talking about having the ATA behind the firewall and your router is not PnP compliant then you will have to do port forwarding for all the ports that the ATA is expecting to see. This is documented on the Vonage web site.

If "outside" means something else, perhaps you could elaborate.

Edit: I just re-read your post. You said "before Vonage recommended moving the ATA outside the router..." In that case, ignore the first paragraph.
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username
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 02, 2003
Posts: 37

PostPosted: Mon Dec 08, 2003 10:37 pm    Post subject: Reply with quote Back to top

I wish Vonage would just come clean on this issue.

This is like the stutter tone problem - depending on whom you talk to, some of them would ask you to try this and that and others tell you it is a system problem. Either:

- they did not know this (stutter tone problem) was a problem - which really means they have a problem with testing the device before rolling it out - this was a basic feature
- they knew the problem when they tested - they decided to ship something with bug and continue to lie to their customers (and maybe their own reps)

As inflexible as they are with deviations and exceptions, you would expect the company to be a well-run process-oriented machine. I don't understand how can things break left and right.

In any case, like a previous poster said, I am starting to think that the problem is related to network performance (or the MTA's inability to tolerate bad network connection). The ATA seems a lot better on this front.
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lb9299
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 15, 2003
Posts: 18

PostPosted: Wed Dec 10, 2003 5:51 am    Post subject: Reply with quote Back to top

i have quite a few posts on this forum, about my ongoing problem with dropped connections. After being sent a new VT1005, updating firmware, forwarding ports...trying everything and anything... I found that I am dropping connection only will uploading. I have stopped any uploading and I have not lost connection in days. I had my sister in florida (i'm in pa) upload a large file from me the other night and you guessed it...had to reboot after upload was going for about 20 minutes! After she was done getting the file, have not lost connection since.
So all along I believe it was bandwidth that was my problem, not the VT1005. Embarassed
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Seethe
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PostPosted: Wed Dec 10, 2003 8:51 pm    Post subject: I'm not sure what is up with Vonage Reply with quote Back to top

So the tech I had been working with, just sent me an e-mail saying to reboot my ATA and wait 5 minutes. They supposedly are pushing a software upgrade to me......I grabbed a screen shot of all my version info, which he told me was the latest and greatest. I'm confused.....

Is there a problem with the Motorola's or not?

I understand that software can be buggy, just be straight with me......
boycan
Guest





PostPosted: Sun Dec 14, 2003 6:25 pm    Post subject: dropped connection Reply with quote Back to top

After three weeks I have been able to hold the connection for three days time at best without rebooting my RCA modem and the V1005. My last input from tech support was to try another another brand of modem. The tech said they were having problems with all RCA modems. Did anyone else get this story? Did switching to another solve the dropped line connectionproblem?

"
Maniac8888
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 16, 2003
Posts: 83

PostPosted: Sun Dec 14, 2003 6:59 pm    Post subject: Reply with quote Back to top

Try putting the VT-1005 behind a router and see if that helps. The VT-1005 seems to be susceptible to failures (hangs) caused by a minimal amount of port scans. It is just not a very robust router.
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Chuck_IV
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2003
Posts: 24

PostPosted: Tue Dec 16, 2003 10:12 am    Post subject: Reply with quote Back to top

A couple things to try, for those with issues:

1. Try to assign a static IP address to the VT1005, if it is behind a router. With my netgear, a "reserver" the same IP from DHCP, so it get the same one everytime.

2. Try port triggering the list of ports, Vonage tells you to port forward. This has worked for some.

I don't port trigger/forward, but I do reserver an IP addy, within my Netgear RP614v2 router, for the VT1005(I have it behind my router) and I have been up and running for 2 weeks straight now, without having to reboot the modem or anything. My power has never gone out either.
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username
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 02, 2003
Posts: 37

PostPosted: Wed Dec 17, 2003 12:29 am    Post subject: Reply with quote Back to top

I finally got the problem fixed. Worked with a Vonage rep for about an hour and the problem seemed to went away after he moved us to a different server. It has been 4 days already and the service is relatively stable (not perfect but a lot better than before).
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Frustrated
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PostPosted: Mon Dec 29, 2003 10:37 am    Post subject: So what was the fix? Reply with quote Back to top

We eagerly await....
Guest
Guest





PostPosted: Tue Dec 30, 2003 9:46 am    Post subject: Problems Reply with quote Back to top

My service drops at least once a day w/ me having to re-boot the device....Then Vontage wanted to replace the device...and wanted me to pay 90 bucks to get a new one...then they would credit me when they got the old device back.....do you believe that? I argued...and they sent me one free of charge....but now they expect me to ship back the old one on my dime.....My patience is wearing very thin.....This technology is def...not been tested...Although I have to admit the techs I've been working w/ have been very helpful.....ohh well I guess I'll give it another week?
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