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mschiff6
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Joined: Mar 19, 2005
Posts: 23

PostPosted: Sat Mar 19, 2005 9:40 pm    Post subject: Call Waiting Reply with quote Back to top

My call waiting feature only beeps once when there is an incoming call when I am on the line already. Can I fix this - sometimes I miss hearing that single beep.
Thanks.
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bbtrumpetguy
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PostPosted: Sat Mar 19, 2005 11:00 pm    Post subject: Reply with quote Back to top

The frequency of the call waiting tone can be set by customer service.
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cwissman
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PostPosted: Sat Mar 19, 2005 11:15 pm    Post subject: Reply with quote Back to top

Unfortunately, customer service doesn't know this. I've tried to get them to decrease the number of beeps and was told that it can't be done.

I have an additional issue: When i answer an incoming call, then disconnect and go back to my original call, the other party and I both hear a loud and fast busy signal that won't stop. I have to hang up and call back...i haven't received an answer via email yet from customer service...
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ToddlerTN
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Joined: Feb 12, 2005
Posts: 482
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PostPosted: Sat Mar 19, 2005 11:52 pm    Post subject: Reply with quote Back to top

Vonage adjusted the call waiting for me on my first adapter. They can adjust how much time goes by between beeps. Then they had to send me a replacement adapter, and I can't get anyone to do the same adjustment...everyone I get there now says it can't be done. In fact, one of the Vonage reps here mentioned that whoever did it for me the first time would probably be fired for it...that makes no sense to me, but in any case it's not an easy thing to get them to do.

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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Mar 20, 2005 8:11 am    Post subject: Reply with quote Back to top

tod: are you talking about this:
http://www.vonage-forum.com/ftopic4035.html
I assume not since it has nothing to do with you or call waiting, but I don't remember the post/thread you're referring to.

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ToddlerTN
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Posts: 482
Location: Nashville, TN

PostPosted: Sat Mar 26, 2005 4:53 pm    Post subject: Reply with quote Back to top

Ahh, sorry, just noticed your question. I had PM'd a Vonage rep here out of desperation to try and get some help for this, and was told it's an unapproved setting and therefore the reps can't do it, and would probably be in trouble if they did.

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