Posted:
Sat Mar 19, 2005 6:34 pm Post subject: waiting for 24 to 48 hour call back not holding my breath
hmm this is the price we pay for an unregulated service!
anyway I have a pap2 direclty connected to a dlink 524 thats connected to my dsl modem, that was working fine (no network changes) but now I can receive calls but I can't dial out it just sticks with the dial tone. I've done the reset thing 10+ times I have called customer support 10+ times and they've hung up on me 3 times and the other times my hold times have been over an hour! So I'm getting a little tired of this but I'll keep on trying! And having call backs after being on hold for an hour really ****! thanks tr
ps if anybody has the answer for my current problem I'd love to here it!
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
what was the price you paid for a regulated service? apparently more than you were willing. at any rate, what exactly is your problem? when you press a button on the phone the dial tone stays on (instead of going silent and allowing you to continue dialing)? if so, can you try another phone? what phone is it?
I don't quite understand. You're trying to dial out, right? You have a dial tone, right? "You can't dial out, it just sticks with the dial tone?" That's a tough one to decipher. Let's just narrow it down to "Can not dial out".
Ok, I have reviewed all my personal troubleshooting material and done several searches on the knowledge base. The only suggestion I can make for you is to replace your telephone.
Reebok is right. There is no condition in your PAP2 where you 1) Have a dial tone 2) Can receive calls 3) Have strange stuff happening when you try to call.
You will have to replace your telephone and see if the problem persists.
_________________ ISP: Comcast Setup: Motorola SB5100 to RT31P2 to Local Machines
Ok I'n not a telephony expert I don't know what it's called when the dial tone does not go away. Anyway your right it was the phone, it works with my normal co line but not with the pap2 ata.
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