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Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

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Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

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Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

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Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
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justwarner Posted:
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On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
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Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

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Topic:
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On Jun 10, 2014 at 18:18:46

revrob Posted:
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In The Forum:
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Topic:
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On May 22, 2014 at 16:45:07


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jpstrike
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Joined: Mar 19, 2005
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PostPosted: Sat Mar 19, 2005 12:49 pm    Post subject: No Dial Tone - What Else? Reply with quote Back to top

I got Vonage in January, and have had mixed success. It has worked pretty well over the past 2 months, but over the past couple of days, I have constantly been losing my dial tone.

Here is my setup:
Comcast High Speed Internet
Motorola Surfboard Cable Modem
Modem directly into RT31P2
RT31P2 into computer
Phone plugged into Phone Port 1

The lights on the RT31P2 are as follows
Power is on
Ethernet 2 and 3 are on (I have a Tivo going into Port 2)
Both phone lights blink at the same time every 5 seconds, then go off
Internet light is on (blinking very rapidly)

I have tried unplugging the router and plugging it back in a million times. Customer service is a joke.

Someone help!
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Mar 19, 2005 1:19 pm    Post subject: Reply with quote Back to top

while on the status page at http://192.168.15.1 keep refreshing it and see what it says while it's going through the blinking. shouldn't be too hard since they're blinking so often.
and if you haven't yet, this is the recommended reset procedure:
unplug all phone cords, unplug power, push and hold reset button, plug power back in while holding reset button, keep holing reset button for 15 seconds after powering back on. keep an eye on the power light, and don't plug the phones back in (or power the box off) until it stops blinking.
out of curiosity, why aren't you using ethernet ports 1 and 2 instead of 2 and 3?

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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Mar 19, 2005 1:49 pm    Post subject: Reply with quote Back to top

It seems that jrstrike is not going to make a return appearance. I've had this problem before and I dare say so have most of us. The fact is that if the RT31P2 is reset properly, there will be a dial tone. It is easy to mis-connect the phone to the RJ-11 jacks. It must be done slowly and carefully until the characteristic "click" is heard telling us that the phone is now properly connected.

It is also very easy to try to operate the router before the rebooting operation is complete. Since the ATA is the last thing to be rebooted, it is easy to jump the gun while the ATA is still non-functional.

There are several Vonage help knowledge base articles that do not say anymore than what I have just said. But just for the record:

http://www.vonage.com/help_knowledgeBase_article.php?article=458&category=47

and

http://www.vonage.com/help_knowledgeBase_article.php?article=466&category=47

and finally

http://www.vonage.com/help_knowledgeBase_article.php?article=425

I hope this is of some help to somebody.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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