no dial tone? asap

Posts: 8 · Posted: Fri Mar 18, 2005 4:48 pm Post subject: no dial tone? asap

i just got my Vonage package in the mail today and hooked it up and did the cd configure thing. Is there anything else I have to do for my phone to work? The phone light on the router is not light up and there is no dial tone.
and obviouisly i do have internet connection
thanks Rolling Eyes

ISP: mediacom

Posts: 3198 · Posted: Fri Mar 18, 2005 4:52 pm Post subject:

how is your network set up?

Posts: 8 · Posted: Fri Mar 18, 2005 4:54 pm Post subject:

the way it said to do it in the book and on the cd. Im not much of a computer literate person but I can follow directions if given in detail. lol Embarassed

Posts: 3198 · Posted: Fri Mar 18, 2005 5:00 pm Post subject:

ok, so, cable modem (what kind?) to linksys rt31p2 to your computers right?
is the power light blinking? did you ever unplug it while it was blinking?

Posts: 8 · Posted: Fri Mar 18, 2005 5:04 pm Post subject:

yes, Motorola sb5100 surfboard cable modem. power light on both is on but not blinking. Never unplugged it while it was blinking.

Posts: 3198 · Posted: Fri Mar 18, 2005 5:07 pm Post subject:

ok go to http://192.168.15.1 (password: admin) and click Status. It should have Line1 and Line2. do you have anything after that?
it will also have the firmware version in the upper right corner of each page (a number like 1.27.01 or 1.25.00, etc) what does yours say?

Posts: 8 · Posted: Fri Mar 18, 2005 5:12 pm Post subject:

This is what it displays:
Line1 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

Line2 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

Posts: 3198 · Posted: Fri Mar 18, 2005 5:16 pm Post subject:

it doesn't look like your device was programmed with your number. what about the number in the upper right hand corner?
also, try this from a command prompt:
tftp tftp.vonage.net get test

Posts: 8 · Posted: Fri Mar 18, 2005 5:21 pm Post subject:

Broadband Router with 2 Phone Ports RT31P2
that.s the only number I see in the upper right hand corner. How do I program my device with my number? and what is a command propmt or whatever? I have AIM if it would be easier and quicker.

Posts: 3198 · Posted: Fri Mar 18, 2005 5:32 pm Post subject:

for reference per aim conversation:
tftp test works
firmware version is 1.25.00

I think either the device was never programmed with a number or Vonage doesn't have the right mac address on file. but anyway, I'm posting this for others' reference if someone has a better idea.