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vegascoop
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Joined: Mar 18, 2005
Posts: 12

PostPosted: Fri Mar 18, 2005 4:45 pm    Post subject: Even angier Reply with quote Back to top

Apparently my last topic was "locked" due to lack of information. Here is the situation "Kevin" was unable to help me with and hung up on me... (Actually he said he was going to transfer me to someone who could explain the Vonage policy and then he hung up.)

Anyway - Here's my situation:

I have two phone numbers with Vonage, a phone line and a fax line. I want to flip-flop the phone line and the fax line.

I'm happy with the numbers. I just want to change my rate plan on my fax line to be the unlimited line and I want to change the rate plan on my main line to be my fax line.

What is the difficulty with this request?
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vegascoop
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Posts: 12

PostPosted: Fri Mar 18, 2005 4:46 pm    Post subject: See... Reply with quote Back to top

Geez, I'm so "Angie" I can't even spell straight!
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dconnor
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PostPosted: Fri Mar 18, 2005 4:51 pm    Post subject: Re: Even angier Reply with quote Back to top

vegascoop wrote:
... (Actually he said he was going to transfer me to someone who could explain the Vonage policy and then he hung up.)

What is the difficulty with this request?


So the human made an error..., and hung up by accident...

Let me explain how this forum works... choosing a title such as yours will only make the people here that can help you, ignore you.

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kenn10
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Fri Mar 18, 2005 4:52 pm    Post subject: Re: Even angier Reply with quote Back to top

vegascoop wrote:
Apparently my last topic was "locked" due to lack of information. Here is the situation "Kevin" was unable to help me with and hung up on me... (Actually he said he was going to transfer me to someone who could explain the Vonage policy and then he hung up.)

Anyway - Here's my situation:

I have two phone numbers with Vonage, a phone line and a fax line. I want to flip-flop the phone line and the fax line.

I'm happy with the numbers. I just want to change my rate plan on my fax line to be the unlimited line and I want to change the rate plan on my main line to be my fax line.

What is the difficulty with this request?


You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing page. There is a charge to change it on each line. And no, they won't waive the charge to change rate plans.

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vegascoop
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Posts: 12

PostPosted: Fri Mar 18, 2005 4:53 pm    Post subject: Sorry Reply with quote Back to top

Sorry.

Now... can you help me?
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reebok
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PostPosted: Fri Mar 18, 2005 4:54 pm    Post subject: Reply with quote Back to top

edit: need to start refreshing before replying...

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vegascoop
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Posts: 12

PostPosted: Fri Mar 18, 2005 4:55 pm    Post subject: Doesn't work Reply with quote Back to top

Yeah, I tried looking under billing. I don't have a problem with the charge, but it only gives me the option to change the rate plan of my main line, not my fax line. (There's also no option to make my main line a fax line.)
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kenn10
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Fri Mar 18, 2005 4:58 pm    Post subject: Re: Doesn't work Reply with quote Back to top

vegascoop wrote:
Yeah, I tried looking under billing. I don't have a problem with the charge, but it only gives me the option to change the rate plan of my main line, not my fax line. (There's also no option to make my main line a fax line.)


Then you have a dilemma because the fax line is only allotted so many minutes per month. So what did customer service say to you about the situation?

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vegascoop
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PostPosted: Fri Mar 18, 2005 5:02 pm    Post subject: Policy Reply with quote Back to top

That it's Vonage's policy not to allow me to do this. I was really confused at this point.

Regardless... anyone have any other ideas?
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kenn10
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Posts: 196
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PostPosted: Fri Mar 18, 2005 5:07 pm    Post subject: Re: Policy Reply with quote Back to top

vegascoop wrote:
That it's Vonage's policy not to allow me to do this. I was really confused at this point.

Regardless... anyone have any other ideas?


Nope. You're done. You'll probably have to drop the fax line and add a regular plan line in its place.

Talk nice to CS and tell them that the FAX line doesn't meet your needs so you want to change it to an unlimited plan and change your regular line to something else. It won't be as cheap as your current setup so don't ask.

_________________
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