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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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suprmanjoe
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 24, 2005
Posts: 22

PostPosted: Thu Mar 24, 2005 12:12 am    Post subject: Reply with quote Back to top

Not that I don't feel your pain ... I know what its like to be missing 100 bucks for a problem with the company's equiptment

i apologize that the reps that you have spoken to haven't been very forth coming but what happens is when you return the device the credit is issued to the account and then pushed back to the credit card on file that it was charged to ... when the rep looks up the payment transaction history for your account it states that the payment of ($99.94) was issued as a credit ... we don't have any control over when it is actually issued to the card ... i know its annoying because you can be charged within a second but a refund can take up to 10 days ... i don't know if this is any assistance but i figured i'd throw my two cents in
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Michael545
Full Forum Member
Full Forum Member


Joined: Mar 14, 2005
Posts: 47
Location: Los Angeles

PostPosted: Thu Mar 24, 2005 2:32 pm    Post subject: Reply with quote Back to top

Ok, I finally got my refund today, thank you.

It only took about 6 telephone calls and about 4 hours on the phone. This is no way to run a business - credits should be issued as promptly as charges. I don't like having to chase people for my money.

I have no problem with being charged pending return of the equipment, but when the equipment is received, a credit should be issued immediately, inasmuch as charges appear immediately. I didn't ever agree to let Vonage collect interest on my money and I resent them doing it. It's sleazy.

I am somewhat mollified by the fact that it finally happened, but it was not a good experience. I hope Vonage addresses this problem.
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