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Author Message
javamayne
New Forum Member
New Forum Member


Joined: Mar 18, 2005
Posts: 5

PostPosted: Fri Mar 18, 2005 1:17 pm    Post subject: Im switching to VONAGE! Reply with quote Back to top

Hello,

Im new to the forums and I am just wanting introduce myself as a new Vonage Client. I am so happy that I am switching from my current Voip Provider Packet8. I was a loyal client to Packet8 for almost 2 years now and I still can't believe the nerve of Packet8 lately.

Here is what I am talking about:

Dear Valued Packet8 Customer,


Subject: Plan Change to Business 2000 - Exceeding Normal residential Usage



This email is in regard to the usage on your Packet8 account. According to our
records, you are using minutes that exceed what we deem to constitute personal
residential usage. In accordance with our terms and conditions, 8x8 will be
switching you to the Business 2000 plan as of April 1, 2005. Please see section
10 of the terms and conditions included below, addresses excessive usage of the
Packet8 service.

Please contact us to update your Packet8 account or notify us of your desire to
terminate service effective April 1 2005. If you do not contact us you will
automatically be converted to the Business 2000 Plan effective April 1 2005.



Details on the Business 2000 Plan are available at:
[ADMIN EDIT]

Business 2000 includes 2000 minutes of calling time in the US and Canada and
an industry low $.029 afterwards




We appreciate your business and look forward to continuing service for you.



Regards,
Packet8 Billing Department
Receivables@packet8.net


Above is the reason I am switching from Packet8 immediately. Even though they advertise "UNLIMITED" usage of their residential service plan, I think people should think otherwise of that bologne. There is nonthing unlimited about it if "they" have the sole right to switch you at their convience to a more expensive plan whenever they deem necessary.

For the past few months, I have been using 10,000 + Minutes a month on my residential plan (for personal use) and I didn't see it as "abuse" of their Voip service because I was NOT using it for business purposes or anything else for that matter that would constitute breaking their terms of use.

I look at this as being insane for me to dare think about staying with Packet8 and continuing my service with them because of the EXTREME costs now.

Their Business 2000 plan comes with 2000 anytime minutes within the US and Canada with every minute after that billed at a rate of .029 afterwards. ISNT THAT CRAZY! Who do they think I am?

10,000 Minutes a Month (my monthly usage)

Subtract 2000 = 8,000

8,000 x $0.029 = $232.00 a MONTH!!!

So, I called Vonage last night and will now offically become a Vonage Subscriber! YAY!

Buyers Beware of Packet8 (Unlimited = JOKE)
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Mar 18, 2005 1:25 pm    Post subject: Reply with quote Back to top

From Vonage Terms of Service Section 1.2.1

Quote:
Vonage reserves the right to immediately terminate or modify the Service, if Vonage determines, in its sole discretion, that Customer's Service is being used for non-residential or commercial use.


Have you talked to Vonage about what they consider "unlimited" for residential usage?

_________________
Stephen P. Cerruti (ISP: TWC)
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kenn10
Vonage Forum Master
Vonage Forum Master


Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Fri Mar 18, 2005 3:29 pm    Post subject: Reply with quote Back to top

scerruti wrote:
From Vonage Terms of Service Section 1.2.1

Quote:
Vonage reserves the right to immediately terminate or modify the Service, if Vonage determines, in its sole discretion, that Customer's Service is being used for non-residential or commercial use.


Have you talked to Vonage about what they consider "unlimited" for residential usage?


Yes. I don't think Vonage will let you slide with 10,000 minutes per month either. 167 hours of talk in a month is beyond excessive for residential use.

_________________
Vonage (RT31P2), Voicepulse (SPA2000), Broadvoice (SPA2000)
ISP: Comcast HSI, Router: Linksys WRT54GS (Sveasoft Firmware)
Vonage since 9/2003
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Fri Mar 18, 2005 3:49 pm    Post subject: Reply with quote Back to top

Wow! Thanks for the info. I would certainly be boiling mad if I were you. Now I have some real good stuff to give to my friends that are considering Packet8. Nasty businesses tend to lose more customers than they gain in the long run.

Welcome to Vonage!

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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trippnwo
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 18, 2005
Posts: 13

PostPosted: Fri Mar 18, 2005 4:03 pm    Post subject: Reply with quote Back to top

10,000 minutes? wow...

how can you spend over 5 hours on the phone everday for a month (if you average 10,000 over 31 days.

Man - thats alot of talking. I dont think i could do that by leaving the phone off the hook. Lol

Tripp
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crazyivan
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 16, 2005
Posts: 31

PostPosted: Fri Mar 18, 2005 4:18 pm    Post subject: Reply with quote Back to top

Man, that is some serious usage Eek
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jockey
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 26, 2004
Posts: 89
Location: Upstate New York

PostPosted: Fri Mar 18, 2005 5:14 pm    Post subject: Reply with quote Back to top

10,000 minutes seems excessive. There is something you are not telling us. I don't think Vonage is going to let you use their service as a "baby monitor" either.

_________________
Dave
webmaster
www.leatherjockey.com
ISP:Time Warner/Roadrunner 5000/384
TA: Linksys RT31P2
Modem: SB5100
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javamayne
New Forum Member
New Forum Member


Joined: Mar 18, 2005
Posts: 5

PostPosted: Fri Mar 18, 2005 5:29 pm    Post subject: Reply with quote Back to top

I am not excluding any information. I have only recently (past few months) started using this "large" amount of minutes each month because of somebody I love. My girlfriend moved to California not too long ago and well, me and her having nonthing to do other then conversate. You won't believe how easy it is to talk on the phone that long. We do everything (watch movies together on the phone, conversate about everyday life on the phone, get romantic on the phone, read together on the phone, and even talk on the go from her cell when she calls me hehehe, and we even sleep together on the phone hehehe *snore* ). I am just in love people, GOSH! To compensate for the distance (2,000 miles away now), we talk on the phone...

No harm in that is there?

Only thing is, I am not going to let Packet8 ruine it!
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Mar 18, 2005 5:34 pm    Post subject: Reply with quote Back to top

good luck with it, but like most others I highly doubt this will last long. (vonage service that is, not your relationship ;)

_________________
John
Webmaster
www.FileFlash.com
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crazyivan
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 16, 2005
Posts: 31

PostPosted: Fri Mar 18, 2005 5:48 pm    Post subject: Reply with quote Back to top

Ahh, good ole times. Wink That pretty much explains it. I still remember parents yelling at me for pretty heavy phone bills... Good for you Smile
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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