I really hate Private callers and unknown callers...especially those who do not say anything when you answer. Oh Vonage really needs to implement this feature like ASAP.
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Proud wife to SSG Tyson-US Army Proud mom to William, Alexia, Aaliyah & Mariah ChaCha Guide since October 2006
[ADMIN EDIT] has it and they are cheaper than Vonage. Their customer service is much more responsive. I just went with Voange and I have spent over an hour at a clip trying to get help from them. Their customer service is terrible.
Contact me if you would like to know who has it and is cheaper.
Last edited by mschiff6 on Sat Mar 19, 2005 9:28 pm; edited 1 time in total
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2257
Location: The Beach
Let me remind you that this is the Vonage Forum. Topics should be center around Vonage.
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I am a paying customer - albeit not for long. The customer service is horrendous. I had referred friends to Vonage when I heard about it. However after trying o get help.II had to stop them. I spend hours trying to get through to customer service to no avail and then I found the competition has ACR. and answers their phones.
Posted:
Wed Apr 06, 2005 7:45 pm Post subject: Which Service has ACR and better customer support?
Hi, I'm new to the forum and read your post. I'm also looking for an ACR feature, as well as the ability to do fax using my PC (instead of fax machine). Which Vonage competitor do you recommend (the website admin edited it out)?
Hopefully ACR is very high on their implementation list. Currently, if someone starts to harrass me by phone, my only option is to cancel my phone service.
Interesting how a Vonage Moderator will step in to censor a post, but no one from Vonage will come forward and address the issue. Roll out ACR or tell us that you won't. The years of "maybe soon" wear thin.
Time for some responsible business practice
Brent
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2257
Location: The Beach
Interesting how a Vonage Moderator will step in to censor a post, but no one from Vonage will come forward and address the issue. Roll out ACR or tell us that you won't. The years of "maybe soon" wear thin.
Time for some responsible business practice
Brent
Hi Brent:
As an FYI, "www.vonage-forum.com is not an official Vonage® website & is independently operated."
Vonage Employees rarely post on feature releases, normally only on firmware updates.
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Katsumi Vonage Forum Associate
Joined: Nov 11, 2005 Posts: 10
Location: Tennessee
That is strange to censor a post. I can see if it had harsh language but to do so because of this is a little ridiculous.
Currently I like Vonage but I'm seriously thinking about switching over to another Voip provider because I'm getting a lot of anonymous, private and 999-999-9999 calls and right now Vonage doesn't have anonymous call rejection or do not disturb as a feature on its service.
I've called customer service and I'm on hold forever and no response to the emails I've sent. Hopefully within the next 30 days Vonage will add these features before I switch over.
**edit** I just noticed that this was an old post.
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