Anonymous call rejection

Posts: 4 · New Forum Member Joined: Mar 09, 2006 Posts: 4

Voicepulse does offer call filtering, but I don't know if they offer numbers in your area.

I noticed that the sound quality on calls is better on VoicePulse, too. I think that may be because with Vonage I was using the Linksys RT31P2 router they supplied back in '04, and I've read elsewhere on this forum that this particular router was junk (it used to drop the internet connection frequently, too, but I never had it happend during a call).

VoicePulse requires that you use a Sipura adapter. I got the SPA-2002, and I think it must be better than the Linksys based on the improvement in call quality.

Posts: 6 · New Forum Member Joined: Mar 14, 2006 Posts: 6

Thanks for the reply, but I have already checked with them. They don't have numbers in my area at all.

Posts: 21 · Vonage Forum Associate Joined: Nov 28, 2005 Posts: 21

Sep wrote:

I just got off the phone with a rep overseas, as usual. I've voiced my concern that three features of Vonage needs to become active for me to stay a customer. Anonymous calling is one of them. She told me that in 2 weeks I will see an email stating that this is a new free feature that we can enable.

This is my word. If this isn't enable I'm leaving Vonage (PERIOD)

-JC

The above was posted on 3/3.

Today is 3/16.

Think we're gonna see ACR tomorrow? That would be two weeks.

"OUTLOOK HAZY"

Evil or Very Mad

Posts: 276 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 276

Stowaway wrote:

I am a Comcast cable and Internet customer as well and they have been calling me for months. They have just offered a 6 month 34.95 deal (after which it goes up - I know!) If I can make a point to Vonage that some of us will leave because of bad service than I think it is worth it. I might come back if they can figure out this and my voicemail problem......

You should check out one of my posts in the unable to fax/upload thread I started. I shared some comments made directly to me by a Comcast tech who came to my place to fix some cable connectors. He is recommending people NOT go with Comcast's Digital Voice service right now, and it's not because of the price.

Posts: 21 · Vonage Forum Associate Joined: Nov 28, 2005 Posts: 21

Vonage DigitalVoice Customer Care
to lewis, More options 4:41 pm (12 minutes ago)

Hi Lewis,

Contrary to what has been stated in the DSLReports forum, Vonage has
not released the ACR feature for use by our customer base. As
previously stated, we did not have an estimated time as to when this
feature will be available for use. However, Vonage will send out
notification when a rolled out date has been determined.

xxxx
tier 3 engineer

Posts: 276 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 276

Considering it's still being beta tested, I wouldn't think it would be rolled out systemwide yet.

Posts: 5

I've been a Vonage customer for well over a year now. When I initially signed up for service, I was told that Anonymous Call Rejection would be available "in about a month," to quote the rep. I also asked about Selective Call Rejection and was told that would be "a couple of months later."

Well, 14 months later, still no ACR or SCR. Still the same answers from unknowledgeable support staff (when you can actually get in touch with someone).

I will also say that it took 7 weeks for my number to be ported. That was absolutely ridiculous - there is no excuse for that.

In my honest opinion, the primary goal at Vonage is simply to get as many customers as they possibly can. I've seen no new features in 14 months & no improvements to customer service. I just tried sending an email to Customer Service to be taken to a page that states they don't have the resources to respond to emails. Is that too few employees? Or too many problems/complaints? Or both?

What I have seen is a virtual non-stop assault of television advertising. Perhaps they should think about diverting some of those advertising dollars to upgrading the technology behind their service and to implementing features that the customers want/need.

I will say this - aside from service interruptions from my ISP (Cox), I haven't really had any issues with call quality with Vonage. If the wasn't such a price difference between Cox & Vonage, I would have gone back to Cox digital service months ago. With Cox, at least you get ACR as part of your basic service.

Posts: 276 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 276

Regarding your 7 weeks for number porting, I hope you're not blaming Vonage for that. Porting your # is the responsibility of your original carrier, since they have to release it TO Vonage.

As far as ACR goes, they must've done something to it today, because it has blocked for me more calls than it ever has before. Interesting.

Posts: 5 · Posted: Sun Mar 19, 2006 9:52 pm Post subject:

Well, my number was ported from Cox Communications. I originally had Verizon, ported to Cox, took 2 days; initially had problems with Cox due to infrastructure; ported back to Verizon, took 1 day; Cox upgraded infrastructure, returned back to Cox and ported again, took 1 day; went to Vonage and ported, took 7 weeks. I think it most definately had something to do with Vonage...

Posts: 276 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 276

I think you're assuming, with no facts. It took me 17 days to port from SBC to Vonage. One of my relatives took 4 weeks to port from PAC Bell to Vonage. It's the current provider who must release the #. Vonage just sits and waits for it.