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Anonymous call rejection
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Vonage® VoIP Forum - Vonage News, Reviews And Discussion
»
VoIP Feature Wish List
Author
Message
jayriddle
New Forum Member
Joined: Mar 09, 2006
Posts: 4
Posted:
Wed Mar 15, 2006 4:00 pm
Post subject: VoicePulse
Voicepulse does offer call filtering, but I don't know if they offer numbers in your area.
I noticed that the sound quality on calls is better on VoicePulse, too. I think that may be because with
Vonage
I was using the Linksys RT31P2 router they supplied back in '04, and I've read elsewhere on this forum that this particular router was junk (it used to drop the internet connection frequently, too, but I never had it happend during a call).
VoicePulse requires that you use a Sipura adapter. I got the SPA-2002, and I think it must be better than the Linksys based on the improvement in call quality.
chingon
New Forum Member
Joined: Mar 14, 2006
Posts: 6
Posted:
Wed Mar 15, 2006 7:32 pm
Post subject:
Thanks for the reply, but I have already checked with them. They don't have numbers in my area at all.
lewisr
Vonage Forum Associate
Joined: Nov 28, 2005
Posts: 21
Posted:
Thu Mar 16, 2006 10:57 am
Post subject:
Sep wrote:
I just got off the phone with a rep overseas, as usual. I've voiced my concern that three features of
Vonage
needs to become active for me to stay a customer. Anonymous calling is one of them. She told me that in 2 weeks I will see an email stating that this is a new free feature that we can enable.
This is my word. If this isn't enable I'm leaving
vonage
(PERIOD)
-JC
The above was posted on 3/3.
Today is 3/16.
Think we're gonna see ACR tomorrow? That would be two weeks.
"OUTLOOK HAZY"
UMP25
Vonage Forum Master
Joined: Feb 09, 2006
Posts: 274
Posted:
Fri Mar 17, 2006 11:55 am
Post subject:
Stowaway wrote:
I am a Comcast cable and Internet customer as well and they have been calling me for months. They have just offered a 6 month 34.95 deal (after which it goes up - I know!) If I can make a point to
vonage
that some of us will leave because of bad service than I think it is worth it. I might come back if they can figure out this and my voicemail problem......
You should check out one of my posts in the unable to fax/upload thread I started. I shared some comments made directly to me by a Comcast tech who came to my place to fix some cable connectors. He is recommending people NOT go with Comcast's Digital Voice service right now, and it's not because of the price.
_________________
ISP: Comcast
lewisr
Vonage Forum Associate
Joined: Nov 28, 2005
Posts: 21
Posted:
Fri Mar 17, 2006 4:55 pm
Post subject:
Vonage
DigitalVoice Customer Care
to lewis, More options 4:41 pm (12 minutes ago)
Hi Lewis,
Contrary to what has been stated in the DSLReports forum,
Vonage
has
not released the ACR feature for use by our customer base. As
previously stated, we did not have an estimated time as to when this
feature will be available for use. However,
Vonage
will send out
notification when a rolled out date has been determined.
xxxx
tier 3 engineer
UMP25
Vonage Forum Master
Joined: Feb 09, 2006
Posts: 274
Posted:
Fri Mar 17, 2006 5:02 pm
Post subject:
Considering it's still being beta tested, I wouldn't think it would be rolled out systemwide yet.
_________________
ISP: Comcast
jgcrews
New Forum Member
Joined: Mar 23, 2005
Posts: 5
Location: Portsmouth, VA
Posted:
Sun Mar 19, 2006 1:58 pm
Post subject: Anonymous and/or Selective Call Rejection Availability
I've been a
Vonage
customer for well over a year now. When I initially signed up for service, I was told that Anonymous Call Rejection would be available "in about a month," to quote the rep. I also asked about Selective Call Rejection and was told that would be "a couple of months later."
Well, 14 months later, still no ACR or SCR. Still the same answers from unknowledgeable support staff (when you can actually get in touch with someone).
I will also say that it took 7 weeks for my number to be ported. That was absolutely ridiculous - there is no excuse for that.
In my honest opinion, the primary goal at
Vonage
is simply to get as many customers as they possibly can. I've seen no new features in 14 months & no improvements to customer service. I just tried sending an email to Customer Service to be taken to a page that states they don't have the resources to respond to emails. Is that too few employees? Or too many problems/complaints? Or both?
What I have seen is a virtual non-stop assault of television advertising. Perhaps they should think about diverting some of those advertising dollars to upgrading the technology behind their service and to implementing features that the customers want/need.
I will say this - aside from service interruptions from my ISP (Cox), I haven't really had any issues with call quality with
Vonage
. If the wasn't such a price difference between Cox &
Vonage
, I would have gone back to Cox digital service months ago. With Cox, at least you get ACR as part of your basic service.
UMP25
Vonage Forum Master
Joined: Feb 09, 2006
Posts: 274
Posted:
Sun Mar 19, 2006 9:24 pm
Post subject:
Regarding your 7 weeks for number porting, I hope you're not blaming
Vonage
for that. Porting your # is the responsibility of your original carrier, since they have to release it TO
Vonage
.
As far as ACR goes, they must've done something to it today, because it has blocked for me more calls than it ever has before. Interesting.
_________________
ISP: Comcast
jgcrews
New Forum Member
Joined: Mar 23, 2005
Posts: 5
Location: Portsmouth, VA
Posted:
Sun Mar 19, 2006 9:52 pm
Post subject:
Well, my number was ported from Cox Communications. I originally had Verizon, ported to Cox, took 2 days; initially had problems with Cox due to infrastructure; ported back to Verizon, took 1 day; Cox upgraded infrastructure, returned back to Cox and ported again, took 1 day; went to
Vonage
and ported, took 7 weeks. I think it most definately had something to do with
Vonage
...
UMP25
Vonage Forum Master
Joined: Feb 09, 2006
Posts: 274
Posted:
Sun Mar 19, 2006 9:54 pm
Post subject:
I think you're assuming, with no facts. It took me 17 days to port from SBC to
Vonage
. One of my relatives took 4 weeks to port from PAC Bell to
Vonage
. It's the current provider who must release the #.
Vonage
just sits and waits for it.
_________________
ISP: Comcast
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