Anonymous call rejection

Posts: 2135 · Posted: Mon Mar 20, 2006 11:49 pm Post subject:

Gentlemen, let's please give this a rest, Thank you.

Posts: 274 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 274

I'm not defending their ACR. I'd love to have it in a way that matched what SBC gave me in Privacy Manager. Thus far, in beta test mode, I'm not very pleased with it.

So there. Enough's enough.

Posts: 6 · New Forum Member Joined: Mar 14, 2006 Posts: 6

Yep, SBC has an excellent privacy manager. I wish i could find any voip provider that had something like that with a local number for me.

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

I just don't understand what the hold up is. Why not just start with something like a message that says, "This number does not accept anonymous calls. Please hang up, dial *82 and call back again. Thank you." They could add all of the fancy stuff later, after they fixed all of their voicemail problems and went public so that they could start the Vonage Commercial Channel. I mean, really, how hard could it be?

Posts: 21 · Vonage Forum Associate Joined: Nov 28, 2005 Posts: 21

I've had less frustrating experiences with just about every company I've ever dealt with. Banks. Credit reporting agencies. Doctor's offices. But this takes the cake.

Not only is ACR a CORE feature that nearly everyone has offered - forever - its "selective" roll out is mind-boggling. Clearly it seems as though, from reading through these posts and speaking with Vonage, there is no official "beta," it's just a group of helpful techs doing the cool thing and hooking up desperate customers who are bombarded with private wrong numbers/junk faxes, etc.

I've not been lucky enough to reach one of those helpful techs, and have been a customer for nearly three years and have literally begged for this feature that is perenially "coming soon." They dismiss talk of the feature being enabled by some techs for some customers as "rumors" and swear that there is no such feature, but it is "in the works" and "should be available by years' end."

Not surprisingly, they are blaming its delay on E911 - I am sure the multi-million dollar TV budget has nothing to do with the lack of any new features being added in the past three years. Oh, the WiFi phone that is virtually useless. My bad.

What's more furstating is the insult to my intelligence when the Executive Response Team tells me that they have spoken to engineers and it is "not possible" to enable ACR, when posters here have posted detailed accounts of how this was done for them. One poster making stories up I could believe, but there are just too many people here with the same information for them all to be lying about the same thing.

I've been one of Vonage's staunchest supporters, and brought many friends and families over, and I'd be lying if I said I'm going to leave over this - the past of least resistance is just to keep it where it is (because let's face it, it IS cheap, it DOES work most of the time) and unless someone like VoicePulse makes it painfully easy for me to switch (by establishing retail outlet distribution, perhaps) I probably will keep V*. However I want to be clear that my frustration is not only based upon the lack of a CORE feature that has been "in the works" forever, it's mostly from the arrogance that I have personally perceived from certain reps there.

Bottom line, they say don't expect it before EOY. Whatever.

Posts: 5 · Posted: Wed Mar 22, 2006 6:09 pm Post subject:

Since we all seem to be at about the same frustration level, it looks like some of us are actually considering jumping ship. I know I am.

My question is this - are there any experiences with Voice Pulse that anyone can let me know about? Between the ACR and the "filters," I see no reason why you would ever get a call you didn't want.

Posts: 2135 · Posted: Wed Mar 22, 2006 7:01 pm Post subject:

jgcrews wrote:

My question is this - are there any experiences with ...

You would need to take that discussion to a different site.

Posts: 6 · New Forum Member Joined: Mar 14, 2006 Posts: 6

I'm with you lewisr, I've been a big vonage supporter and have talked others into moving to them. I probably wouldn't just leave over acr, but promising me a local number for so long and it not coming coupled with acr may do it.

Posts: 6 · New Forum Member Joined: Mar 13, 2006 Posts: 6

mschiff6 wrote:

Call waiting only beeps once in the background.

Has anyone else had this problem. I would call Vonage and ask customer service but they dont have any.

I noticed the beeps are referenced to how long it takes before the call goes to voicemail. One beep every second I believe I know my voicemail is set for 60 seconds and it beeps for 60 seconds then voicemail.

Posts: 1 · New Forum Member Joined: Apr 29, 2006 Posts: 1

Really need this feature. Am receiving harrassing phone calls at all hours from some freak from a blocked line and I have no way to block this number. This shouldn't be so hard.