Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Merlizes Posted:
levitra from
canada online
pharmacy display
options generic
levitra levitra
...

In The Forum:
Vonage
Topic:
Rapport generic levitra no technique
On Apr 19, 2014 at 15:54:23

Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
...

In The Forum:
Vonage
Topic:
книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
mrkleen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 03, 2005
Posts: 23
Location: NorthEast

PostPosted: Wed Mar 16, 2005 8:18 pm    Post subject: Customer Service/Technical Support Comment Reply with quote Back to top

I just wanted to say that I have just received excellent service from a Vonage Tech named David, I was on hold for about 20 minutes and was taken care of extremely well. I really hope they can keep this up.

PS.

Don't assume assume you get a number from the town of choice, double check the exchange.

_________________
Vonage user since 02/05
Motorola Surfboard --> Linksys RT31P2
Firmware Version: 1.27.01
Comcast
View user's profile Send private message
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Mar 16, 2005 8:24 pm    Post subject: Reply with quote Back to top

Yeah, I really don't know why poeple complain about tech support.. I've never had an issue with their level of support when I've called.. the techs are always very knowledgeable and able to help me.
View user's profile Send private message Visit poster's website AIM Address
jim2766
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Wed Mar 16, 2005 8:38 pm    Post subject: Reply with quote Back to top

I only waited on hold a short time for a tech and billing issue, my total phone time wait and all was 15 minutes according to my Vonage log. I am really disappointed that all these people that frequently read this forum and have had a good experience with customer service wont step up and sound off about it. I posted a topic on this last week, and only got a couple of responses, including my own. I know there are alot of good stories out there, why cant you all chime in?
Thanks for reading my rant.
Jim
View user's profile Send private message Send e-mail
almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Mar 16, 2005 8:47 pm    Post subject: Reply with quote Back to top

Every time I have called Vonage support I have received excellent service. There is no denying that. But no matter how good that service is, waiting on hold for 40+ minutes on my cell phone (with the meter running) tends to devalue it a little. Especially when after 40+ minutes the line goes dead and I have to call again, and wait another 40 minutes.

But in the end, if there is a problem they can usually resolve it while on the phone or shortly thereafter.

It would be nice if they had a live online chat, or an email support channel. Their support email usually just results in a canned response and I get the feeling nobody reads the email.

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
View user's profile Send private message Visit poster's website
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Mar 16, 2005 9:45 pm    Post subject: Reply with quote Back to top

I'll give you a hint.. unless your phone is out.. call on your Vonage phone.. they can (and have for me) called me right back on my cell if we had to reboot the router.
View user's profile Send private message Visit poster's website AIM Address
almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Mar 16, 2005 9:52 pm    Post subject: Reply with quote Back to top

matth wrote:
I'll give you a hint.. unless your phone is out.. call on your Vonage phone.. they can (and have for me) called me right back on my cell if we had to reboot the router.


When it is possible I do use the Vonage line, but when it is 'kaput' the only thing left is the cell phone or mental telepathy, and the wait is definitely shorter with the cell phone. Lol

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
View user's profile Send private message Visit poster's website
mcdowelljc
Full Forum Member
Full Forum Member


Joined: Feb 07, 2005
Posts: 66

PostPosted: Wed Mar 16, 2005 10:54 pm    Post subject: Reply with quote Back to top

I have had nothing but great service from them too..

Sometimes it takes a little while for them to connect, but keeping in mind that they are nationwide and handle millions of calls.. especially when the they have a common problem happen..
View user's profile Send private message
almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Mar 16, 2005 11:09 pm    Post subject: Reply with quote Back to top

mcdowelljc wrote:
I have had nothing but great service from them too..

Sometimes it takes a little while for them to connect, but keeping in mind that they are nationwide and handle millions of calls.. especially when the they have a common problem happen..


I suspect they would need millions of subscribers to generate millions of calls, and I don't think they've reached that level yet, though I suspect they will in time.

Does anyone know where their call center is located? Is it in North America or some unnamed 'subcontinent' where everybody else's are located these days.

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
View user's profile Send private message Visit poster's website
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2259
Location: The Beach

PostPosted: Wed Mar 16, 2005 11:24 pm    Post subject: Reply with quote Back to top

almahix wrote:

Does anyone know where their call center is located? Is it in North America or some unnamed 'subcontinent' where everybody else's are located these days.


vonage.com CS is at:

2147 Route 27
Edison, NJ 08817

It is a very nice office, free buffet table setup for employees..., the tech center is interesting also.

Outsourced offshore? Lies.

vonage.ca and vonage.co.uk are elsewhere.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Mar 16, 2005 11:35 pm    Post subject: Reply with quote Back to top

dconnor wrote:
almahix wrote:

Does anyone know where their call center is located? Is it in North America or some unnamed 'subcontinent' where everybody else's are located these days.


vonage.com CS is at:

2147 Route 27
Edison, NJ 08817

It is a very nice office, free buffet table setup for employees..., the tech center is interesting also.

Outsourced offshore? Lies.

vonage.ca and vonage.co.uk are elsewhere.


I'm glad to know they're here. I am not Xenophobic by any means but I object to outsourcing, especially when it becomes as prevalent as it has.

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New WBirtwist
New Today 0
Yesterday 2
Total 80811

Who Is On Site
Visitors 88
Members 3
Total 91


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.02
Change:   +0.17
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.54 Seconds and 208 Pages In The Last 60 Seconds
The Vonage VoIP Forum