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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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coolcash23
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Joined: Mar 16, 2005
Posts: 2

PostPosted: Wed Mar 16, 2005 1:06 am    Post subject: cannot get the service to connect Reply with quote Back to top

I am really frustrated trying to contact Vonage customer service. If you have to be on hold for over an hour each time that you call you need to hire more damn people...for real. I have tried to call them at least 5 times and have never gotten through, plus never received answers via e-mail. Hopefully this forum can help.

My problem is that I cannot get the service to connect. It worked fine for about a month, then the "phone" light went out on the router and you cannot make outgoing calls. There is a dial tone, but you cannot make calls. My cable modem is connected to the router, then the router is connected to the computer when it was working correctly. The only thing different with the set-up is that I used to have a USB cord running from the cable modem to the computer but the one time I did get to talk to a rep he told me that I didn't need it so I took it off. The service continued to work fine for about another 3 weeks...but now has not worked for at least 6 weeks. I am going to cancel this pathetic service if someone can't help me, this is rediculous.

Hopefully I will hear from someone soon.

[ADMIN EDIT - TITLE - WORD "HELP" IS NOT ALLOWED, TOO VAGUE]
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otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Wed Mar 16, 2005 11:09 am    Post subject: Reply with quote Back to top

Vonage pushed some firmware upgrades around the timeframe your router died. You will need a replacement device and will have to call Vonage for it.

Alternatively, you can try messaging one of the Vonage reps on here (jdr30 or ssantana) but they tend to b busy and waiting on hold may be faster.

If you get through you can demand they overnight the router. They have done it for others.

Good luck.

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coolcash23
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Joined: Mar 16, 2005
Posts: 2

PostPosted: Wed Mar 16, 2005 11:57 am    Post subject: thanks Reply with quote Back to top

Thank you so much. We'll see about getting a hold of these people.
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Wed Mar 16, 2005 12:30 pm    Post subject: Reply with quote Back to top

Ive been off the site and out of work for a few days .. but im back now so if you need anything you can PM me for help .. I will look into your device when I get to work, but I will need your account number
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