I am really frustrated trying to contact Vonage customer service. If you have to be on hold for over an hour each time that you call you need to hire more damn people...for real. I have tried to call them at least 5 times and have never gotten through, plus never received answers via e-mail. Hopefully this forum can help.
My problem is that I cannot get the service to connect. It worked fine for about a month, then the "phone" light went out on the router and you cannot make outgoing calls. There is a dial tone, but you cannot make calls. My cable modem is connected to the router, then the router is connected to the computer when it was working correctly. The only thing different with the set-up is that I used to have a USB cord running from the cable modem to the computer but the one time I did get to talk to a rep he told me that I didn't need it so I took it off. The service continued to work fine for about another 3 weeks...but now has not worked for at least 6 weeks. I am going to cancel this pathetic service if someone can't help me, this is rediculous.
Hopefully I will hear from someone soon.
[ADMIN EDIT - TITLE - WORD "HELP" IS NOT ALLOWED, TOO VAGUE]
otaku Vonage Forum Evangelist
Joined: Feb 02, 2005 Posts: 318
Location: Orlando, FL
Ive been off the site and out of work for a few days .. but im back now so if you need anything you can PM me for help .. I will look into your device when I get to work, but I will need your account number
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 3.46 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
