I am really frustrated trying to contact Vonage customer service. If you have to be on hold for over an hour each time that you call you need to hire more damn people...for real. I have tried to call them at least 5 times and have never gotten through, plus never received answers via e-mail. Hopefully this forum can help.
My problem is that I cannot get the service to connect. It worked fine for about a month, then the "phone" light went out on the router and you cannot make outgoing calls. There is a dial tone, but you cannot make calls. My cable modem is connected to the router, then the router is connected to the computer when it was working correctly. The only thing different with the set-up is that I used to have a USB cord running from the cable modem to the computer but the one time I did get to talk to a rep he told me that I didn't need it so I took it off. The service continued to work fine for about another 3 weeks...but now has not worked for at least 6 weeks. I am going to cancel this pathetic service if someone can't help me, this is rediculous.
Hopefully I will hear from someone soon.
[ADMIN EDIT - TITLE - WORD "HELP" IS NOT ALLOWED, TOO VAGUE]
otaku Vonage Forum Evangelist
Joined: Feb 02, 2005 Posts: 318
Location: Orlando, FL
Ive been off the site and out of work for a few days .. but im back now so if you need anything you can PM me for help .. I will look into your device when I get to work, but I will need your account number
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