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whutsupdoc
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 29, 2003
Posts: 106
Location: Sioux City, Iowa - USA

PostPosted: Tue Nov 04, 2003 10:14 am    Post subject: wooo hooo (users of vonage prob already know) Reply with quote Back to top

Dear Matt Frank:

Voicemail Upgrade

Vonage has upgraded your Voicemail.

What You Need To Do Now

1. You will need to record a new voicemail greeting and complete a new setup procedure for each voicemail box. When you dial into your voicemail, an auto attendant will guide you through the steps required to complete the setup. At any time in the process you will also be able to press zero to access automated help. You can still access your voicemail account by dialing *123 from your phone, calling your phone number and then pressing * at the greeting, by dialing one of our access numbers, or from your web account.

2. Messages received prior to the upgrade today will no longer be accessible via the web site, but can still be accessed by pressing *777 or by dialing 1 (866) 740-2025, then enter your telephone number (1-(xxx) xxx-xxxx) and pin at the prompt. Please note that you must dial 1, then the area code and number to access you mailbox. After November 8, 2003, messages received before the upgrade will no longer be accessible.

None of your other account features will be affected by this upgrade. For additional questions, please check our website at www.vonage.com or contact Customer Care at 1-VONAGE-HELP, or email customerresponse@vonage.com.

Thank you for your continued business.


Sincerely,

Richard Gale
Customer Care Manager
customerresponse@vonage.com
1-VONAGE-HELP

_________________
-- Matt
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joelb
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 29, 2003
Posts: 14

PostPosted: Wed Nov 05, 2003 12:46 am    Post subject: Reply with quote Back to top

Seems like users have seen a lot of voice mail upgrades....

Anyone have any idea why so many and if they will continue?

Are people still having voicemail troubles?
View user's profile Send private message
P-O'd
Guest





PostPosted: Thu Nov 06, 2003 4:32 pm    Post subject: Yet ANOTHER reset Reply with quote Back to top

Ok I am all for progress, but our voice mail has been reset twice in two days. It's getting outrageous. I'm getting tired of redoing our voice mail message.
Guest






PostPosted: Sat Nov 08, 2003 9:04 pm    Post subject: Reply with quote Back to top

Who thinks "upgrade" is a codeword for "our voicemail software is really buggy, and to fix it, we need to delete everyone's outgoing message"?

Unacceptable.
whutsupdoc
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 29, 2003
Posts: 106
Location: Sioux City, Iowa - USA

PostPosted: Mon Nov 10, 2003 8:30 am    Post subject: Reply with quote Back to top

well the upgrade has fixed nothing. i've already gotten 3 message for mary....

blah!

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