Problems with incoming calls ringing

Posts: 3

Hey everyone... I'm new here, and fairly new to Vonage as well. I searched around for this topic and I am actually pretty sure I know the answer to my question, but I have a second one as well...

My problem is that sometimes when people call my Vonage number, the phone will ring anywhere from 4-10 times on their end before it rings once on my actual phone. Or, sometimes the phone doesn't ring at all, but I see the screen light up and callerID info on it, so I pick it up and sure enough people are there. Occasionaly everything works right away on the first ring.

I have been trying to keep track of when it happens or who it happens to, and it's totally random from what I can tell. I basically start every converstion with "how many times did the phone ring before I answered" and usually their end rang more than mine.

Now, if i understand correctly, a voltage bump on my box would help that, right? Here's the biggie: I don't have time to sit on hold forever just to get someone that has to escalate the call or whatever they end up doing (my wife and I both work full time, go to school full time, and we have a 7 month old son). Is there anyone here that handles that kind of stuff that might be able to help me out? I emailed support about this last Thursday and never heard back, but I shot them another one tonight just in case they decide to respond to any of them.

If anyone knows that a voltage bump would help my incoming ringing problem, I would like to know that too, just so I know what's going on.

Thanks!
Jeff

Posts: 66 · Full Forum Member Joined: Feb 07, 2005 Posts: 66

I would assume you probably have the rt31p2 unit. Some have the same problem with the PAP unit.

I think they finally got it down to a bad firmware upgrade.

Posts: 3 · Posted: Tue Mar 15, 2005 10:16 pm Post subject:

Yes, I have the rt31p2... Just updated my sig to include that. If it's a firmware problem, what do I need to do? Call them and get it flashed? I am running firmware version 1.27.01 and Voice Version 2.0.13(LIb) right now. I looked on Linksys' site, but I guess you can't get firmware updates from there, because that option was grayed out. Does Vonage push the updates themselves?

Posts: 482 · Posted: Tue Mar 15, 2005 10:36 pm Post subject:

Yes they do, but you have the latest version.

Posts: 318 · Posted: Wed Mar 16, 2005 12:36 am Post subject:

It sounds like raising the voltage may help. Do you have phones connected directly to the RT31P2 or are you using your house's wiring?

You can try to send a PM to jdr30 or ssantana. They are both Vonage reps.

Posts: 3 · Posted: Wed Mar 16, 2005 7:47 am Post subject:

Thanks, I will check with them!

Initially when I set up Vonage, I unhooked the Telco's wiring from my house and had it running through the phone lines, but I was having the ringing problems, which I thought might be the house wiring or something. So now I am running straight from the RT31P2 into the base of my main phone.

I will try to PM them and see if they can be of any help. Heck I am call Vonage up right now... It's early. Maybe the hold times won't be so bad! Rolling Eyes