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alanbeth
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PostPosted: Tue Mar 15, 2005 6:04 pm    Post subject: Linksys RT31P2, no dial tone, both phone lights blinking Reply with quote Back to top

Another newbie here...I've followed all the Linksys and Vonage directions for installing this router/adapter (Linksys RT31P2).

It powers up nicely. Power light is solid. Ethernet 1 light is solid and Internet light is on and blinking rapidly just as fast as my Motorola Surfboard Modem is blinking with activity as well, and I can surf the Internet and use email with no problems at all with everything linked together.

HOWEVER, I get no dial tone and have never gotten a dial tone and BOTH phone lights are blinking in unison...NOT the POWER light. This happens whether I reboot and/or reset this router as well as the modem, pc, unplug everything, etc. I get both phone lights blinking whether I have one phone cord plugged in, two phone cords plugged in or no phone cords plugged in.

I've searched all the documentation I could find on Vonage, Linksys and through these forums and cannot find any reference to an instance where both phone lights are blinking at the same time.

If it is important to know, both lights blink 2 or 3 quick times then blink two slightly elongated times and then 2 or 3 more quick times followed by a pause of about 1 second and then the pattern resumes.

I've been online to the Linksys setup site for the router and it communicates with the router just fine.

I've followed the directions for rebooting and resetting this several times and have held the reset button in just over 15 seconds as I've seen prescribed in the forums.

I've sent numerous emails to Vonage support but only received one automated reply telling me to try all the things I had already tried numerous times. Since then I haven't gotten any further response from my daily emails.

Vonage has just taken my 2nd month's billing automatically and I have yet to make or receive one call or to get any meaningful assistance in solving this problem. I'd sure love to get this up and running and now that I'm $75 into it with nothing to show for it, I'm hoping I haven't made a terrible mistake by sinking money into a non-existent product...at least, non-existent for me.

I reside in Mexico and I can't afford to call Vonage from here...that's why I acquired the Vonage service! I've sent Vonage my landline phone number here and when I can be reached, as a fellow Vonage user here in Mexico has told me that they did afford him that service in the past when he first got started with Vonage. BTW, I know a different Vonage user here in Mexico (we're both in Cuernavaca) who is using the same ISP and has the same speed connection that I have and he is able to use his Vonage account (older Motorola adapter) with no problems, in case you're wondering about the port being blocked as with others in Mexico...my ISP here is Cablered/Cablemas.

Thanks for your input!

Alan McManus
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reebok
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PostPosted: Tue Mar 15, 2005 6:14 pm    Post subject: Reply with quote Back to top

what firmware version do you have when you go into the setup.
what happens with this (from a command prompt):
tftp tftp.vonage.net get test

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dconnor
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PostPosted: Tue Mar 15, 2005 6:16 pm    Post subject: Re: Linksys RT31P2, no dial tone, both phone lights blinking Reply with quote Back to top

alanbeth wrote:
Mexico...my ISP here is Cablered/Cablemas.


The most important part on the last line...

What is your quoted speed and what is your true speed?

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alanbeth
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PostPosted: Tue Mar 15, 2005 6:23 pm    Post subject: Reply with quote Back to top

reebok wrote:
what firmware version do you have when you go into the setup.
what happens with this (from a command prompt):
tftp tftp.vonage.net get test


Firmware is 1.25.00 (I've never figured out how to upgrade it nor whether I should)

Tried to run the test twice and both times received message "Timeout Occurred"

Mean anything to you?
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reebok
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PostPosted: Tue Mar 15, 2005 6:28 pm    Post subject: Reply with quote Back to top

it looks like you've never connected to the Vonage servers (firmware) and that for some reason, you can't. I've never seen anyone have a timeout, so I'm guessing you have very high pings, and possibly packet loss. tracert tftp.vonage.net and paste the results (it will time out before it hits vonage).

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alanbeth
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PostPosted: Tue Mar 15, 2005 6:37 pm    Post subject: Re: Linksys RT31P2, no dial tone, both phone lights blinking Reply with quote Back to top

dconnor wrote:
alanbeth wrote:
Mexico...my ISP here is Cablered/Cablemas.


The most important part on the last line...

What is your quoted speed and what is your true speed?


Well, that's a good question. My contract with Cablred is for 256K but doesn't mention anything more specific than that.

The Firefox Bandwidth Tester gives me a 94Kbs to 105Kbs readings with the router, although before I hooked up this router I usually got 120Kbs to 180Kbs ratings. There is a disclaimer that out of the U.S. the results may not be accurate, i.e. slower than actual. According to www.numion.com which claims to measure throughput for international broadband users, I received throughput measurements of 168kbs for a 30 second test and 193kbs for a one minute test.

I am basically ignorant of whether I am using the right tools for determining this information. If you have suggestions for obtaining the information you are looking for, let me know.
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alanbeth
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PostPosted: Tue Mar 15, 2005 6:45 pm    Post subject: Reply with quote Back to top

reebok wrote:
it looks like you've never connected to the Vonage servers (firmware) and that for some reason, you can't. I've never seen anyone have a timeout, so I'm guessing you have very high pings, and possibly packet loss. tracert tftp.vonage.net and paste the results (it will time out before it hits vonage).


I ran the trace twice. This is the first set of results. The second one is still running, but it timed at the same location.


Tracing route to tftp.vonage.net [216.115.25.125]
over a maximum of 30 hops:

1 217 ms 248 ms 201 ms 10.147.128.1
2 14 ms 12 ms 41 ms 200.95.144.1.cableonline.com.mx [200.95.144.1]
3 12 ms 41 ms 18 ms inet-mex-nextengo-7-pos2-7.uninet-ide.com.mx [20
1.134.143.238]
4 81 ms 69 ms 64 ms bb-mex-nextengo-11-g9-0.uninet.net.mx [200.38.19
6.65]
5 60 ms 64 ms 63 ms inet-cal-onewilshire-1-pos7-0.uninet.net.mx [200
.38.209.10]
6 67 ms 66 ms 66 ms GigabitEthernet4-0.GW1.LAX1.ALTER.NET [157.130.2
45.237]
7 61 ms 66 ms 68 ms 0.so-0-0-0.XL1.LAX1.ALTER.NET [152.63.112.218]
8 60 ms 67 ms 67 ms 0.so-7-0-0.TL1.LAX2.ALTER.NET [152.63.2.70]
9 130 ms 129 ms 131 ms 0.so-3-1-0.TL1.NYC9.ALTER.NET [152.63.10.130]
10 132 ms 135 ms 129 ms 0.so-5-0-0.XL1.NYC9.ALTER.NET [152.63.0.174]
11 130 ms 129 ms 136 ms 0.so-0-0-0.XR1.NYC9.ALTER.NET [152.63.9.57]
12 128 ms 126 ms 137 ms 181.ATM7-0.GW4.NYC9.ALTER.NET [152.63.24.1]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 vonage-gw-customer.ALTER.NET [157.130.217.218] reports: Destination net un
reachable.

Trace complete.
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reebok
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PostPosted: Tue Mar 15, 2005 7:01 pm    Post subject: Reply with quote Back to top

interesting. not too bad, and definitely not what I was expecting. not being able to connect to that server though, is your problem. (you may have other problems, but that's the first hurdle) not sure what to tell you unfortunately.

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alanbeth
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PostPosted: Tue Mar 15, 2005 7:08 pm    Post subject: Thanks for helping Reply with quote Back to top

reebok wrote:
interesting. not too bad, and definitely not what I was expecting. not being able to connect to that server though, is your problem. (you may have other problems, but that's the first hurdle) not sure what to tell you unfortunately.


Appreciate your help...might be one link in solving the problem. Any other ideas come to mind, please let me know!

Alan

POST EDIT: It just came to mind that when I go to the Linksys site for the router, and I click on "Status" I get this message: "Router is synchronizing services. Please wait a moment." It never gets past this message. Obviously, because of the flaw in the connection. Appears to me the pings are leaving Mexico and perhaps are getting hung up in NYC? Not that I understand the data, but just a guess from the abbreviations there. Does this/could this have anything to do with being blocked by a server somewhere? That is a question made in ignorance. My apologies and disregard if it was a stupid question.
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