I called my Vonage tel # from the office today and got the standard message this line has been disconnected or the number was misdialed etc etc. Anyway I call Tech Support (after waiting for 30mins). They asked me first off what router I was using. I'm using SMC I said. Vonage told me to setup DMZ for this as there are known problems with these routers when the ATA checks in every 30 mins. Mine had not checked in for 3 hrs. So I will have to put that port in the DMZ for it to work when it has been working happily for 3 months! Anyone ideas on this?
They are feeding you a line. If your box was not responding, why didn't the service roll over to a) the network availiblety number and or b) voicemail.
Getting a number not in service sounds like a routing problem either at your work ( not all areacodes are supported in the PBX ) or vonage's excellent support.
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