Busy signal after caller hangs up

Posts: 22 · Vonage Forum Associate Joined: Dec 12, 2004 Posts: 22

Often, after a caller has left a message on my answering machine, a busy signal can be heard for several seconds before it stops. This is very annoying.
Are there specific phones with answering machine (brand name and model number, please) that do not have this problem? or does it happen with all phones (with answering machine)?

Thank you.

Posts: 3198 · Posted: Sat Mar 12, 2005 6:37 pm Post subject:

http://www.vonage-forum.com/ftopic434.html

Posts: 22 · Vonage Forum Associate Joined: Dec 12, 2004 Posts: 22

I'd like to know what the official position of Vonage is regarding this problem these days. I have a PAP2. What am I supposed to do to have this problem resolved? What does VONAGE recommend that I do to have this problem resolved???Or is it unresolvable at this time??

Thank you VONAGE for answering my request.

Posts: 412 · Posted: Sun Mar 13, 2005 12:50 pm Post subject:

When the call disconnects, the Vonage system does not send the "tone" asknowledging the disconnect. Therefore, the system waits a few seconds, sees not conversation and gives the busy. You can see this if you allow someone to hang up and wait a few seconds.

The answering machine does not receive the tone, called the CAP, and
records until it times out.

Hope it helps.

Posts: 13 · Vonage Forum Associate Joined: Mar 13, 2005 Posts: 13

There are 2 settings that may fix this.

1 - Call Vonage and have them change a setting called CPC duration on the Regional Tab for your PAP2. You should request that they change it to 0.5

2 - If that doesn't work and you start to have a recording of a dial tone, call back and have them change CPC delay (also on the regional tab) to 10.

I found through experimentation, that some answering machines wait for a CPC signal to hang up. This first setting provides this signal and then resets the line to a dial tone.

Others machines, however, are not so advanced and need several seconds of silence before they hang up. So, the second setting provides 10 seconds of dead air before it sends the CPC signal.

One or both of these settings will solve the problem.

Posts: 66 · Posted: Mon Mar 14, 2005 11:10 pm Post subject:

I called and waited on hold today for over 20 minutes and asked the tech to change my CPC to .5. He was a bit "snooty" on the phone and wanted to know who told me this would fix the problem. I avoided the answer with a generic "other users" comment. Have tested it out and it didn't solve the problem. However how do I know he actually made the change? You can't, can you?? We should be able to access these features ourselves and not have to call in to have the parameters adjusted!

Posts: 13 · Vonage Forum Associate Joined: Mar 13, 2005 Posts: 13

You will be able to tell if the change has been made by seeing what sound you get on your answering machine. If he changed the CPC duration to something greater than zero, you will either notice that your problem has gone away or you now get a recording of a dial tone on your machine instead of a fast busy.

Also, please note that sometimes it takes either waiting an hour or a reset of the PAP2 to get new settings to take effect.

If you now get a dial tone instead of the fast busy, you'll have to call back and have the CPC delay to 10

Posts: 66 · Posted: Wed Mar 16, 2005 3:26 pm Post subject:

I still get the fast busy recorded on the answering machine as before I called in to request the CPC change. Waited several hours and also reset the RT31P2 prior to testing.

Posts: 196 · Posted: Wed Mar 16, 2005 4:12 pm Post subject:

strongj wrote:

I still get the fast busy recorded on the answering machine as before I called in to request the CPC change. Waited several hours and also reset the RT31P2 prior to testing.

You can tell if they actually set the CPC duration or not. Call your line from another phone (cell phone is good.) Answer the call and then hang up the other line. You'll hear the disconnect noise when the line disconnects and then in a couple of seconds, you should hear a big click (which is the line being opened by the terminal adapter to initiate the disconnect.) If you're not hearing that second click, the option probably did not get set correctly.

Posts: 18 · Vonage Forum Associate Joined: Feb 09, 2005 Posts: 18

Quote:

1 - Call Vonage and have them change a setting called CPC duration on the Regional Tab for your PAP2. You should request that they change it to 0.5

2 - If that doesn't work and you start to have a recording of a dial tone, call back and have them change CPC delay (also on the regional tab) to 10.

This worked like a charm for me in my RT31P2. I was getting a fast busy at the end of answering machine messages. The technicians I talked to were very nice and even offered to have me reboot the router and check to see if it would work. I had them change both settings.

This forum is a great place to find information about your issues with the service. After you know what to do, then call Vonage and have them do it.