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rio
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You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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dabones
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Joined: Jan 31, 2005
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Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Mar 15, 2005 12:19 pm    Post subject: Reply with quote Back to top

well, that legallity of port blocking may not apply in Canada.. that case was in the USA, and they didnt' pay Vonage, they paid the treasury or some gov't dept the $15 000..

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coolspot
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Posts: 91

PostPosted: Tue Mar 15, 2005 1:06 pm    Post subject: Reply with quote Back to top

tos wrote:
I'm very interested to subsribe with Vonage Canada. BUT! Very Happy I have a 7Gb/month limit and speed of 1Mbps on my Cable internet. Is it enough?

There is no Phone number for Vonage in my region. If I get a number from Montreal or Toronto, Will it be a long distance call for people to call me?

Can my local cable Internet provider block my link with Vonage?

If someone can help me positively with thoses, I'm a new Vonage sub!

Thanks



Yes, 7GB a month should be enough. When you're on a call, Vonage uses 90kbps. Otherwise when it uses minimal bandwidth.

If Vonage does not have a number in your area, the call will be long distance.

Your cable provider could theoretically block Vonage... but such an action probably will not stand up in court. A cable ISP in the states tried to block Vonage but was fined for doing so.
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coolspot
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Posts: 91

PostPosted: Tue Mar 15, 2005 1:07 pm    Post subject: Reply with quote Back to top

DarKev wrote:
That is a good point! They should not care that you are taking business away from one of their major competitors.

Last week a Videotron spokesman made a comment about Vonage. Videotron is a Quebecor company, and is all over the province of Quebec. It is the biggest Cable TV and internet supplier in Quebec with millions of customers. Their head office is in Montreal. The statement they made was that Vonage was like a parasite on their system.


If that were the case, every service on the internet would be a parasite. IM, E-mail, Streaming Video... HTTP...

If Videotron tried to block Vonage on the basis of being a parasite service, I doubt it'll stand up in court.
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DarKev
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PostPosted: Wed Mar 16, 2005 6:04 pm    Post subject: Reply with quote Back to top

I doubt it would stand up too.

There must currently be some laws against this. If there weren't any laws in Canada towards this, Videotron would be blocking the Sympatico website so you could not sign up with Sympatico over their system, and Vice Versa. They cannot just block things and get away with it. I'm paying for a service that is supposed to work. $46 per month is not cheap for internet. It used to be a lot cheaper a few years ago. They better not block anything or I, along with several others, would switch to another high speed company. There are lots of them, and more popping up every day.

Videotron may even benefit from Vonage as people wanting Voip would disconnect their Bell Sympatico as well as their Bell phone line. Videotron may have more customers specifically due to Vonage.
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DarKev
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PostPosted: Wed Mar 16, 2005 6:05 pm    Post subject: Reply with quote Back to top

I'll also mention that Videotron never said they would block Vonage, they only look at Vonage as being a parasite on their system.
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kkrrss
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PostPosted: Thu Mar 17, 2005 9:44 pm    Post subject: Primus HA Reply with quote Back to top

Going to be signing up with Vonage. Tried Primus could not get to work properly over two weeks. Tried getting through to customer support (good Luck) 35 - 47 minute waits. When I signed up they told me that I 14 days to try, now they say that was not true and have to give 30 days notice and pay for all the time. They do not give a trial period. Stay away
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mozerd
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Joined: Feb 23, 2005
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PostPosted: Thu Mar 17, 2005 10:13 pm    Post subject: Re: Primus HA Reply with quote Back to top

kkrrss wrote:
Tried getting through to customer support (good Luck) 35 - 47 minute waits. Stay away


My current experience with Vonage Customer Care is 2 -- on a scale of 1 - 10 where 1 is terrible and 10 is great

On Tuesday after 4 attempts to dial the CC number "number not in service" the 5th attempt succeeded -- then I began a real merry-go-round where one agent passed me to another agent who then passed me yet to another agent --- at each pass I was put on hold for 15 minutes at a time and in one case 20 minutes --- my experience gets much worse so I am not going to detail the rest.

I suspect that the Voip business is booming for Vonage and Primus and they are having difficulty getting people up to speed [trained] in the Customer Care area. If your Customer Care experience with Vonage is a positive one -- IMO -- is pure luck. And all I can say is Good Luck to all.
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RiZEd
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Joined: Jun 15, 2004
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Location: Ontario, (Canada)

PostPosted: Fri Mar 18, 2005 12:24 am    Post subject: Reply to tos Reply with quote Back to top

Hi tos,

I suppose you'r talking about Télébec-Cablevision. They probably will not have local number for voIP(Vonage-Primus) before long time because this market is to small. The Internet access speed of Lino-Cablevision-Sympatico or whatever the way they name it :p will probably be increase in less than year.

RiZed


Last edited by RiZEd on Fri Jul 25, 2008 11:55 pm; edited 2 times in total
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RiZEd
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PostPosted: Fri Mar 18, 2005 12:26 am    Post subject: Reply to mozerd Reply with quote Back to top

You should try customer service by e-mail or webform. This is faster than phone.

RiZEd
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coolspot
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Joined: Nov 26, 2004
Posts: 91

PostPosted: Fri Mar 18, 2005 1:48 am    Post subject: Reply with quote Back to top

FYI, a coworker of mine just signed up for Primus... Wow, their price plans are really tempting. Basically unlimited local, 500 minutes North America, and 300 minutes world wide for < Vonage's Unlimited Provincial Plan.

Does anyone know if if Vonage is planning an unlimited local calling plan?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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