Q: How's customer retention? A: We have great retention factors. We don't lose that many customers. We measure churn every day. Churn is total size of the customer base divided by how many we lost. We do that every day and come up with a figure for the month and for the quarter. Our current monthly customer churn is below 2%, which is very good. The 10,000 net new customers a week is how many we added minus how many we lost.
_________________ Vonage User Since: January 6, 2005 ISP: Charter Vonage Hardware: Linksys RT31P2 Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
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