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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Vonage behind switch
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DWSupport Posted:
After recent
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4th and 5th of
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peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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kriemer
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Joined: Mar 10, 2005
Posts: 10

PostPosted: Thu Mar 10, 2005 10:21 pm    Post subject: Billing Confusion Reply with quote Back to top

I called Vonage today (in fact I called twice) to setup an account, but had problems getting consistent answers to simple questions so I figured I'd go to the experts.... the users community.

Is there is a setup fee (this is not indicted in the Terms of Service)? I was told yes/no!!!

Is there a disconnect fee if I purchase the phone adapter at a retail outlet? It doesn't seem reasonable if there is and here too I was given conflicting info.

Hopefully this lack of consistency is not typical of Vonage service.

Are there any landmines attached to Vonage, i.e, hidden charges?

I look forward to hearing from a "specialist" in fees


Thanks

k
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calo
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Joined: Mar 10, 2005
Posts: 9
Location: Waterloo

PostPosted: Fri Mar 11, 2005 11:31 am    Post subject: Reply with quote Back to top

When I purchased my adaptor from Staples, and did the retail activation online through Vonage, there were no setup fees that I had to pay. The only thing I have been charged is my monthly fee.

Also, I was told that I own the adaptor in this case and would not have to give anything back to them. If you go through the online setup without having purchased a retail package, you must pay roughly $90 for setup and you don't get to keep your adaptor in case you cancel.

I am not aware of any disconnect fees but would like to hear about any if that's the case!
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seattlezoid
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Joined: Jan 30, 2005
Posts: 156

PostPosted: Fri Mar 11, 2005 12:02 pm    Post subject: Reply with quote Back to top

I think I read in these forums that the adapters sold retail are "Locked" and cannot be used on any other Voip services. So what good is and adapter to you if you can't use it somewhere else. I guess if Vonage pays for the shipping I would relinguish my retail adapter as well. But I would not be happy if I had to pay freight.
So far I really llike Vonage and hope to keep this service for quite some time.
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kriemer
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Joined: Mar 10, 2005
Posts: 10

PostPosted: Fri Mar 11, 2005 1:42 pm    Post subject: Adaptor Reply with quote Back to top

My adaptor is built into my wireless router, so giving up the woudl force me to spend money to buy a new wireless router.

k
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Fri Mar 11, 2005 3:43 pm    Post subject: Re: Adaptor Reply with quote Back to top

kriemer wrote:
My adaptor is built into my wireless router, so giving up the woudl force me to spend money to buy a new wireless router.

k



and you cna't buy a wireless router for the $39 they charge for d/c.. might at well keep the thing for the $39..

I would have bought a PAP2 at Staples, but the PAP2 wouldn't work for me, cuz all I have in my apt is a LAN cable, and with a PAP2 I'd still need a router to split the signal so I could still use my comp.. I had to go witht he RT31P2 from Vonage directly, cuz it has 'out' ports so I can keep using my comp.. and this way if I was to want to use another comp, or a gaming system I have 2 more ports I can plug into.. Smile
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calo
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PostPosted: Fri Mar 11, 2005 6:24 pm    Post subject: Reply with quote Back to top

seattlezoid wrote:
I think I read in these forums that the adapters sold retail are "Locked" and cannot be used on any other Voip services. So what good is and adapter to you if you can't use it somewhere else. I guess if Vonage pays for the shipping I would relinguish my retail adapter as well. But I would not be happy if I had to pay freight.
So far I really llike Vonage and hope to keep this service for quite some time.


It likely is locked some how (though I'm sure someone out there will figure out some way to get around that). But the reason I went for the in-store deal was that I can also take advantage of the mail-in rebate so everything will wind up costing me $15 instead of the $90 to get up and running.

Would be nice to have the out jacks on the PAP2, but so far I haven't noticed much degredation in voice quality or internet connection as I'm not a heavy Internet user. Also already have a router, so I was already covered there.
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kriemer
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Joined: Mar 10, 2005
Posts: 10

PostPosted: Fri Mar 11, 2005 6:30 pm    Post subject: Set up costs Reply with quote Back to top

Calo:

Could you tell me what your cost were:

Activation Fee:
Shipping Charge:

Are you able to avoid the disconnect charge as you purchased the device at Staples?


Finally, what did you mean by out jacks and what does that have to do with how much you use the internet?

Thanks

k
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calo
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Joined: Mar 10, 2005
Posts: 9
Location: Waterloo

PostPosted: Sat Mar 12, 2005 11:47 am    Post subject: Re: Set up costs Reply with quote Back to top

kriemer wrote:
Calo:

Could you tell me what your cost were:

Activation Fee:
Shipping Charge:

Are you able to avoid the disconnect charge as you purchased the device at Staples?


Finally, what did you mean by out jacks and what does that have to do with how much you use the internet?

Thanks

k


Sure thing...

Activation: $0
Shipping Charge: $0

They didn't have to ship me anything because I bought the phone adaptor at the store. If you buy the adaptor through a retail store, you don't have to pay setup fees and don't get sent anything by Vonage... at least that what was my experience was.

I am still unsure about the disconnect charge as I was not aware that something like this even existed. I suggest callling the customer support number to find out. They were able to help me wtih all my questions before I bought the adaptor from Staples. I'm not looking to disconnect any time soon (unless Primus winds up having a much better service).

The out jacks on some phone adaptor models (not sure of the actual model numbers) let you connect your internet connection directly into the phone adaptor, then from the 'out' jacks of your phone adaptor, you can can then plug another ethernet cord into your PC. Otherwise, on the PAP2 that I bought from Staples for example, you have to connect your internet connection into a router (which I already had) so that you can connect both the phone adaptor and your PC into.

c
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DarKev
Vonage Forum Evangelist
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sat Mar 12, 2005 1:39 pm    Post subject: Reply with quote Back to top

I guess the other difference with this is that if you buy the router at the store, it is yours. Whereas if you have the router shipped from Vonage, it is still their router and they want it back if you are through with their services. On the other hand, it is likely more feasable to purchase one, rather than pay shipping charges to get one from Vonage, and then another shipping charge to send it back when you are through with their service! It would likely cost you more to pay shipping charges than it would to buy the thing at a store.

Yet there is something that bothers me about buying the box. If you buy the box, I am hoping that you can re-sell it. Otherwise these little boxes could start filling up our landfill sites. As far as I know, they will only work with Vonage.
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kriemer
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Joined: Mar 10, 2005
Posts: 10

PostPosted: Sat Mar 12, 2005 5:56 pm    Post subject: the box Reply with quote Back to top

I really have no objection (other than having to pay the cost of shipping) to returning the box to Vonage as it only works on the Vonage network.

As the cost of the box is 100% subsidized by Vonage (Staples price $65, Vonage rebate $65, cost to me $0) I really haven't bought it. What I am having difficulty dealing with is the vagueness of the terms.

Thanks to all

k
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