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badica
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Joined: Mar 10, 2005
Posts: 3
Location: Mazatlan, MX

PostPosted: Fri Mar 11, 2005 10:53 pm    Post subject: Reply with quote Back to top

suxem - don't believe what you posted is true. Until I retuned to Mazatlan on Tues from a short trip to Manzanillo, Vonage worked fine. Now it doesn't. Reading the various message boards in Mazatlan, there are many of us with no service outbound. I have done numerous tests and my upload speed is fine but when I check packet loss on upload I get a 73% loss, download is minimal. We have a problem down here and are looking for some kind of help.

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Casita
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Joined: Mar 08, 2005
Posts: 10

PostPosted: Fri Mar 11, 2005 11:15 pm    Post subject: Reply with quote Back to top

my connection works and my friends with higher speed connections are also receiving normal service. So, that implies that the problem is not port blocking but general service level. If you have a lower speed connection, it will not reliably support service.
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pakman
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Joined: Aug 22, 2004
Posts: 11

PostPosted: Sat Mar 12, 2005 12:14 am    Post subject: Re: Vonage in Mexico Reply with quote Back to top

[quote="dconnor]

But I believe prod-infinitum.com.mx is.[/quote]

Dan:

Why would the service work sometimes and not at others if they are port blocking?

Specially the service works during light traffic periods; if they were blocking ports it would not work all the time period
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pakman
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Joined: Aug 22, 2004
Posts: 11

PostPosted: Sat Mar 12, 2005 12:18 am    Post subject: Outage In Mazatlan Reply with quote Back to top

Casita wrote:
my connection works and my friends with higher speed connections are also receiving normal service. So, that implies that the problem is not port blocking but general service level. If you have a lower speed connection, it will not reliably support service.


Not true! I have two acquaintances that have 1meg connection from Telmex in Mazatlan and they are both having the same problems described at the start of this thread
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Sat Mar 12, 2005 12:22 am    Post subject: Re: Vonage in Mexico Reply with quote Back to top

pakman wrote:

Dan:

Why would the service work sometimes and not at others if they are port blocking?

Specially the service works during light traffic periods; if they were blocking ports it would not work all the time period


The info that has been sent to me suggests port blocking. Nothing says the ISP has to block 24/7, they could be selective.

I would really like to see some test results from you and others on our speed test and the ones found at some other test sites. Can you also post ping plotter results?

You should all put your ISP in your signatures.

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Last edited by dconnor on Sat Mar 12, 2005 12:24 am; edited 1 time in total
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pakman
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Joined: Aug 22, 2004
Posts: 11

PostPosted: Sat Mar 12, 2005 12:23 am    Post subject: Reply with quote Back to top

scerruti wrote:
Just out of curiosity, does Vonage know you are in Mexico or do they think you are in a different Time Zone somewhere in the US?


Look at their web site, they are offering service in Mexico City, so being in Mexico for part of the time should bot be a problem
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Sat Mar 12, 2005 12:26 am    Post subject: Reply with quote Back to top

pakman wrote:
scerruti wrote:
Just out of curiosity, does Vonage know you are in Mexico or do they think you are in a different Time Zone somewhere in the US?


Look at their web site, they are offering service in Mexico City, so being in Mexico for part of the time should bot be a problem


Wrong, Vonage does not offer service in Mexico City.
Vonage offers USA customers a Mexico City virtual number.

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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Sat Mar 12, 2005 12:44 am    Post subject: Fair Access Policy Reply with quote Back to top

Have you all checked your IPS's TOS lately?

Could they have instituted a Fair Access Policy much like DirecWay has here: http://fairaccess.direcway.com/

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pakman
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Joined: Aug 22, 2004
Posts: 11

PostPosted: Sat Mar 12, 2005 1:06 am    Post subject: Re: Vonage in Mexico Reply with quote Back to top

[quote="dconnor"]
pakman wrote:


I would really like to see some test results from you and others on our speed test and the ones found at some other test sites. Can you also post ping plotter results?

You should all put your ISP in your signatures.


http://www.broadbandreports.com/beta/doctorping?handle=b4d50cd966af8cf936d1cfe4245abeb6

2005-03-12 00:44:38 Speed test @ dslreports.linkline.com 420/41 kbps
2005-03-12 00:32:22 Speed test @ ec 388/96 kbps
2005-03-12 00:29:20 Speed test @ ec 388/83 kbps

http://www.broadbandreports.com/quality/nil/1677008
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Sat Mar 12, 2005 1:09 am    Post subject: Re: Vonage in Mexico Reply with quote Back to top

[quote="pakman"]
dconnor wrote:
pakman wrote:


I would really like to see some test results from you and others on our speed test and the ones found at some other test sites. Can you also post ping plotter results?

You should all put your ISP in your signatures.


http://www.broadbandreports.com/beta/doctorping?handle=b4d50cd966af8cf936d1cfe4245abeb6

2005-03-12 00:44:38 Speed test @ dslreports.linkline.com 420/41 kbps
2005-03-12 00:32:22 Speed test @ ec 388/96 kbps
2005-03-12 00:29:20 Speed test @ ec 388/83 kbps

http://www.broadbandreports.com/quality/nil/1677008


and you have Vonage set at 30? Correct?

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