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Credit card processing with VOIP
Vonage® VoIP Forum - Vonage News, Reviews And Discussion
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Fax - Tivo - Alarms
Author
Message
techguyfmps
New Forum Member
Joined: Mar 09, 2005
Posts: 3
Posted:
Wed Mar 09, 2005 10:14 pm
Post subject: Credit card processing with VOIP
There are lots of merchants either switching to or thinking about switching to
VOIP
. Before you do, read this. You can get
VOIP
for your business BUT you still need a TRUE ANALOG phone line to process your credit card transactions. I head up technical services for a credit card processor. We have gone through this about 12 times with a few of our merchants. I have been in contact with the major companies that make the credit card terminals, (Verifone, Lipman, Hypercom, Ingenico) They have all confirmed that transactions will fail on
VOIP
systems. As you know,
VOIP
drops packets of data all the time. They are so small that when you are talking on the phone, you don't notice it. With credit card transactions, if 1 packet of data is dropped, the transaction will eith fail, or you'll get a rejected batch. You can not configure a terminal to work like a computer, they don't have the technology built in them. So, whatever anyone tells you...Make sure you still reserve 1 TRUE analog line for your credit card processing. Please e-mail me with any questions. You may not be a merchant of mine, but I can still help.
jlukas
New Forum Member
Joined: Jan 23, 2008
Posts: 3
Posted:
Thu Nov 20, 2008 6:37 am
Post subject: Not true...
I have a credit card processing machine (hand swiped) plugged directly into my
vonage
phone for months and have never had an issue.
DLevenson
Vonage Forum Senior
Joined: Jun 09, 2008
Posts: 144
Location: NJ
Posted:
Thu Nov 20, 2008 5:57 pm
Post subject:
Any business using
VoIP
must already have broadband Internet access. Why in the world would any merchant who has broadband Internet access still be using an old-fashioned credit card terminal that requires an analog telephone line?
At my retail business, we accept all major credit cards using a Verifone Vx570 terminal with the ethernet interface. It is connected to the same router that supports our
Vonage
VoIP
device. Card transactions go through at lightning speed, compared with the old dial-up terminals, and we save the cost of an analog telephone line.
Any merchant account provider who fails to support Internet-based card terminals doesn't deserve to keep its customers!
_________________
Dave Levenson, NJ
jlukas
New Forum Member
Joined: Jan 23, 2008
Posts: 3
Posted:
Thu Nov 20, 2008 8:00 pm
Post subject: agreed
I agree completely! I don't even want this stinkin' machine but I have to establish a history before I can use solely a web-only terminal in my business. 4 more months to go.
I'm not sure why many businesses would still be with
Vonage
. I just switched from them in my office to Vocalocity and the difference in service is incredible. Professional greetings, phone trees, messages, hold music or any message you'd like, multiple extensions. It's awesome.
DLevenson
Vonage Forum Senior
Joined: Jun 09, 2008
Posts: 144
Location: NJ
Posted:
Sat Nov 22, 2008 2:19 am
Post subject: Re: agreed
jlukas wrote:
I'm not sure why many businesses would still be with
Vonage
. I just switched from them in my office to Vocalocity and the difference in service is incredible.
So you're paying $39.95/month per extension of your virtual PBX? That is probably a bargain, comparable with Centrex service offered by your local telco, but way more than most small businesses pay for a small number of trunks and an on-premise PBX supporting extensions.
For my own case, my business uses four
Vonage
business lines, priced at 49.95 for the first line, and a little less for each additional line. Monthly cost, about $200 including tax. They connect with a PBX that supports up to 32 extensions (of which we currently use 22.) If I switched to Vocalocity, I'd pay $39.95 per extension or about $878.90/month!
_________________
Dave Levenson, NJ
jlukas
New Forum Member
Joined: Jan 23, 2008
Posts: 3
Posted:
Sat Nov 22, 2008 7:39 am
Post subject:
I understand that.
Vonage
quality was way low so I had to switch. They just don't offer the services I need either.
I think that if you need 32 extensions you'd probably need something better than
Vonage
.
DLevenson
Vonage Forum Senior
Joined: Jun 09, 2008
Posts: 144
Location: NJ
Posted:
Sat Nov 22, 2008 6:37 pm
Post subject:
I use 22 extensions, and I use 4 'trunks'.
Vonage
suits my needs perfectly. If I wanted to replace my PBX equipment with a network-based service, I would consider Vocalocity or Packet8 or one of the other 'Centrex-like'
VoIP
services, but I find the PBX far more cost-effective.
_________________
Dave Levenson, NJ
JaneEyre
New Forum Member
Joined: Jun 25, 2009
Posts: 1
Posted:
Wed Jun 24, 2009 8:57 pm
Post subject:
Thanks for your posts. They are really very cool, very wonderful.
simulationcredit
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