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BuckoRogers
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Joined: Mar 09, 2005
Posts: 4

PostPosted: Wed Mar 09, 2005 5:15 pm    Post subject: Customer Service Down? Status Invalid Reply with quote Back to top

Right now Vonage customer service seems to be "offline". Both the toll-free number and the direct dail remains busy (toll free busy tone after entering options 2-5-1-2-1.

Wait finally got through, now I'll be on hold again for another hour and forty minutes like last week. Will they pay my cell phone bill? Don't think so.

I have a technical question this time. Anyone know what it means if the Linksys router reports:

Registration Status: 603-xxx-xxxx 1603xxxxxxx Online
Call1 Status: Invalid
Call2 Status: Idle

Phone 1 light is on, but no dial tone. And yes, did all the rebooting of everything and my Internet connection works fine.

Any suggestions. Thanks
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Mar 09, 2005 5:20 pm    Post subject: Re: Customer Service Down? Status Invalid Reply with quote Back to top

BuckoRogers wrote:
Right now Vonage customer service seems to be "offline". Both the toll-free number and the direct dail remains busy (toll free busy tone after entering options 2-5-1-2-1.

Wait finally got through, now I'll be on hold again for another hour and forty minutes like last week. Will they pay my cell phone bill? Don't think so.

I have a technical question this time. Anyone know what it means if the Linksys router reports:

Registration Status: 603-xxx-xxxx 1603xxxxxxx Online
Call1 Status: Invalid
Call2 Status: Idle

Phone 1 light is on, but no dial tone. And yes, did all the rebooting of everything and my Internet connection works fine.

Any suggestions. Thanks


Try line 2 - what do you get?

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BuckoRogers
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New Forum Member


Joined: Mar 09, 2005
Posts: 4

PostPosted: Wed Mar 09, 2005 5:27 pm    Post subject: Reply with quote Back to top

Plugged phone line into line 2. Phone 1 light remains lit. Restarted router. After a few seconds Phone 1 lights comes back on. Phone is still dead. Router now reports:
Voice Version: 2.0.12(LI)
Line1 Status
Registration Status: 603-xxxxxxxx 1603xxxxxxx Online
Call1 Status: Idle
Call2 Status: Idle
Line2 Status
Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle
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AspectTec
Vonage Forum Master
Vonage Forum Master


Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Wed Mar 09, 2005 6:42 pm    Post subject: Reply with quote Back to top

That means Phone port one should be good to go.
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BuckoRogers
New Forum Member
New Forum Member


Joined: Mar 09, 2005
Posts: 4

PostPosted: Wed Mar 09, 2005 10:28 pm    Post subject: Reply with quote Back to top

The moment you plug the line back in to port 1, it turns to invalid status again. In the mean time my cell battery just died after another 35 mins to the useless customer service. That was try number 5 for the day. My line's been dead all day and there is no way to get hold of these people. Any ideas on that?
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AspectTec
Vonage Forum Master
Vonage Forum Master


Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Wed Mar 09, 2005 10:53 pm    Post subject: Reply with quote Back to top

Have you tried a different phone? and is this plugging into a phone or your house wiring? If one of my phone's in my house are offhook my line status says invalid.
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mhornet
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 16
Location: Chicago, IL

PostPosted: Wed Apr 06, 2005 7:10 pm    Post subject: Reply with quote Back to top

Luckily this forum is here......

Today I was trying my number during the day to see if everything was working after my LNP yesterday and I kept getting my voice mail. Got home and had no dial tone. Checked the router and saw the "invalid" for line 1. As I'm going through the prompts with cust svc on a cell, I browse this forum and do a search for "invalid" and find this topic.

Turns out, one of my phones was off-hook. Not sure how it happened as it was in the charger, but that was it. I hung up the call with cust svc right after that.

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ISP: Comcast Cable 4mbs/384kbs
Network: Motorola SB5100 Modem to RT31P2 Adapter to WTG624 Wireless Router
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