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DSewhuk Posted:
The last week I
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On Jun 11, 2014 at 23:25:10

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rpdupuis
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Joined: Mar 08, 2005
Posts: 4

PostPosted: Wed Mar 09, 2005 3:11 pm    Post subject: Dead Air on calls Reply with quote Back to top

I've recently started experiencing dead air during calls. Either myself or the caller will be talking and boom, the call is dead. It returns after about 10-15 seconds without totally losing the call. Anyone experience this?Comcast is my ISP, and my connection looks like this.

Motorola SB5100
Cable modem---->Netgear 8 port switch----> Linksys RT31P2--> Phone
_______________________________\----> Linksys BEFSR41--->PC's

Ran speed test and got these results

Download 1,180,320 bps
Upload 414,168 bps
QOS 20%
RTT 75 ms
MaxPause 1442 ms

Can't use the service if it works like this....help! Sad

Thanks,
RD
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thebeav
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Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Wed Mar 09, 2005 3:24 pm    Post subject: Reply with quote Back to top

From what I've read here on many posts is that dead air is usually a result of latency or packet loss. Try going to testyourvoip.com and running that test and post here. I'm sure someone will be able to tell you if that's the problem.
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rpdupuis
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PostPosted: Fri Mar 11, 2005 11:06 am    Post subject: Reply with quote Back to top

Ran speed test and got these results

Download 1,180,320 bps
Upload 414,168 bps
QOS 20%
RTT 75 ms
MaxPause 1442 ms

Why is the MaxPause number so large compared to others that I have seen.
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rpdupuis
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PostPosted: Sat Mar 12, 2005 1:45 pm    Post subject: Reply with quote Back to top

Results from testyourvoip.com

MOS Analysis from You TO the Target Location

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 62.6%
Latency 0.17 18.6%
Packet Discards 0.17 18.6%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 433 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 49 ms

Signaling Quality Post-Dial Delay 200 ms
Call Setup Time 210 ms
Media Delay 481 ms
MOS Analysis FROM the Target Location To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 79.5%
Latency 0.15 20.5%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 433 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 20 ms
Max: 111 ms
Signaling Quality Post-Pickup Delay 250 ms
Call Setup Time 212 ms
Media Delay 282 ms
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Mar 12, 2005 2:00 pm    Post subject: Reply with quote Back to top

those aren't very good numbers. your next step would be to have comcast check your line, and if that's fine, run www.pingplotter.com for a while and submit the results here (not that we can do much) or to comcast. it will show them where the packet loss is occuring.

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