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SebM Posted:
Hi, I'm having
trouble port
forwarding. I've
entered the
correct ports and
ip
...

In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 04:00:05

Steve48 Posted:
Now I'm confused.
It sounds as if
you have the new
Linksys working.
But now you want
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 23:32:59

TonyIn Posted:
First thank you.
Vonage tells me to
call my ISP for
help to set up a
router. My
ISP(AT&T)
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 20:54:01

Taha Posted:
I was able to host
Warcraft 3 games
WITHOUT the vonage
receiver. I port
forwarded
...

In The Forum:
Vonage
Topic:
Warcraft 3 Hosting - Please help
On Nov 21, 2009 at 20:06:18

trekologer Posted:
Quest is the one
to port your
number back. If it
was ported without
your permission,
...

In The Forum:
Vonage
Topic:
Vonage "Ported" my Home Phone Number Without My Pe
On Nov 21, 2009 at 15:32:26

TonyIn Posted:
AHHHHHHHHHH...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 15:09:32

dore00011 Posted:
Hi, Join the
world recognized
MBBS program in
Ukraine. You
can now earn
...

In The Forum:
Forum Suggestions - Comments
Topic:
mbbs in ukraine
On Nov 21, 2009 at 07:07:29

Steve48 Posted:
Since the setup
modem>Vonage is
working, the
Vonage unit must
be set up to
handle
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 04:44:18

Steve48 Posted:
You can't just
plug in the old
one and go, but
you can register
the new one on
line
...

In The Forum:
Vonage
Topic:
Have a new adapter, is there a 800 #
On Nov 21, 2009 at 04:22:17

rjanda Posted:
Thank you
ScottZ013, your
input is much
appreciated. FYI I
did check all my
credit
...

In The Forum:
Vonage
Topic:
Vonage "Ported" my Home Phone Number Without My Pe
On Nov 21, 2009 at 03:55:04


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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Wed Mar 09, 2005 1:05 pm    Post subject: QoS issues Reply with quote Back to top

I have been having some QoS issues with Vonage so I called them last night. After 40 mins on hold, Joe called me back on my cell and we tried a number of things to verify my broadband connection, etc. He put me on hold for about 10 mins, then the line dropped. He never called back.

Then my Phone Adaptor went dead and has been blinking all night. No number of resets have fixed it. Another call to Vonage this morning. 40 more mins on hold, then dropped. Now I am just getting busy signals when getting through the meny system (5 menus deep) to support.

Ugh. Not good, Vonage!

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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Wed Mar 09, 2005 3:22 pm    Post subject: Reply with quote Back to top

Update:

I called sales, got right through and got a second phone # to call. After 20 mins or so, I got connected with John. He was super helpful, took 90 minutes to find out that "Joe" had mucked with my box and corrected it.

Now that the MTA was connecting again, he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.

Later tonight I will run more Vonage to Vonage tests with my brother to see how it works, and will keep updating this entry.

Many thanks to John for his support
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Jerryat
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Fri Mar 11, 2005 7:02 pm    Post subject: Reply with quote Back to top

sriggins wrote:
Update:

... he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.


how can I get Vonage to change my SIP so I can use iChat AV? Call them?

_________________
My Setup:
Macintosh Powerbook G4 1.5ghz
OS 10.3.8/Safari 1.2.4
Road Runner 5MBps cable broadband
Linksys RT31P2 Vonage router
Firmware v.1.27.1
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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Fri Mar 11, 2005 7:50 pm    Post subject: Reply with quote Back to top

Yeah, tell them to set it to 5065
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jaylyle
New Forum Member
New Forum Member


Joined: Apr 01, 2005
Posts: 2

PostPosted: Sat Apr 02, 2005 11:00 pm    Post subject: Have same problem - trying email support (iChat port 5060) Reply with quote Back to top

I am having the same problem and attempting to see if Vonage customer support will reply through email (I replied to the automated email that they send so it's in the queue).

How long do you think it will take before Vonage will fix?

Jay
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sun Apr 03, 2005 12:27 am    Post subject: Reply with quote Back to top

So, what was your question?

_________________
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Setup: Motorola SB5100 to RT31P2 to Local Machines
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jaylyle
New Forum Member
New Forum Member


Joined: Apr 01, 2005
Posts: 2

PostPosted: Tue Apr 05, 2005 6:35 pm    Post subject: ichat - alternative network setup question Reply with quote Back to top

Another question. Is Vonage able to get at the VOIP Router/Modem if I just plug it (the router) into my hub. i.e.

1) Cable Modem -> Hub -> VOIP Modem (and network)

2) instead of Cable Modem -> VOIP Modem -> HUB -> network

I read that this is a work around for the 5060 port problem but might mean degraded phone performance.

If I set it up via #1 from above, i will be able to ichat when I am on my trip. This way, Vonage can alter the ports and I won't have to wait. It seems Vonage has quite a backlog.
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