QoS issues

Posts: 11 · Vonage Forum Associate Joined: Oct 26, 2003 Posts: 11

I have been having some QoS issues with Vonage so I called them last night. After 40 mins on hold, Joe called me back on my cell and we tried a number of things to verify my broadband connection, etc. He put me on hold for about 10 mins, then the line dropped. He never called back.

Then my Phone Adaptor went dead and has been blinking all night. No number of resets have fixed it. Another call to Vonage this morning. 40 more mins on hold, then dropped. Now I am just getting busy signals when getting through the meny system (5 menus deep) to support.

Ugh. Not good, Vonage!

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Posts: 11 · Vonage Forum Associate Joined: Oct 26, 2003 Posts: 11

Update:

I called sales, got right through and got a second phone # to call. After 20 mins or so, I got connected with John. He was super helpful, took 90 minutes to find out that "Joe" had mucked with my box and corrected it.

Now that the MTA was connecting again, he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.

Later tonight I will run more Vonage to Vonage tests with my brother to see how it works, and will keep updating this entry.

Many thanks to John for his support

Posts: 47 · Posted: Fri Mar 11, 2005 7:02 pm Post subject:

sriggins wrote:

Update:

... he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.

how can I get Vonage to change my SIP so I can use iChat AV? Call them?

Posts: 11 · Vonage Forum Associate Joined: Oct 26, 2003 Posts: 11

Yeah, tell them to set it to 5065

Posts: 2 · New Forum Member Joined: Apr 01, 2005 Posts: 2

I am having the same problem and attempting to see if Vonage customer support will reply through email (I replied to the automated email that they send so it's in the queue).

How long do you think it will take before Vonage will fix?

Jay

Posts: 492 · Posted: Sun Apr 03, 2005 12:27 am Post subject:

So, what was your question?

Posts: 2 · New Forum Member Joined: Apr 01, 2005 Posts: 2

Another question. Is Vonage able to get at the VOIP Router/Modem if I just plug it (the router) into my hub. i.e.

1) Cable Modem -> Hub -> VOIP Modem (and network)

2) instead of Cable Modem -> VOIP Modem -> HUB -> network

I read that this is a work around for the 5060 port problem but might mean degraded phone performance.

If I set it up via #1 from above, i will be able to ichat when I am on my trip. This way, Vonage can alter the ports and I won't have to wait. It seems Vonage has quite a backlog.