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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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sriggins
Vonage Forum Associate
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Joined: Oct 26, 2003
Posts: 11

PostPosted: Wed Mar 09, 2005 1:05 pm    Post subject: QoS issues Reply with quote Back to top

I have been having some QoS issues with Vonage so I called them last night. After 40 mins on hold, Joe called me back on my cell and we tried a number of things to verify my broadband connection, etc. He put me on hold for about 10 mins, then the line dropped. He never called back.

Then my Phone Adaptor went dead and has been blinking all night. No number of resets have fixed it. Another call to Vonage this morning. 40 more mins on hold, then dropped. Now I am just getting busy signals when getting through the meny system (5 menus deep) to support.

Ugh. Not good, Vonage!

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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Wed Mar 09, 2005 3:22 pm    Post subject: Reply with quote Back to top

Update:

I called sales, got right through and got a second phone # to call. After 20 mins or so, I got connected with John. He was super helpful, took 90 minutes to find out that "Joe" had mucked with my box and corrected it.

Now that the MTA was connecting again, he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a Vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.

Later tonight I will run more Vonage to Vonage tests with my brother to see how it works, and will keep updating this entry.

Many thanks to John for his support
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Jerryat
Full Forum Member
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Fri Mar 11, 2005 7:02 pm    Post subject: Reply with quote Back to top

sriggins wrote:
Update:

... he changed my SIP port to 5065 to prevent any possible conflicts with iChat AV. I then called a Vonage friend, uploaded files and it sounded ok. We then did a iChat AV while on the phone and that sounded ok. We then disconnected iChat and I uploaded a file, all fine.


how can I get Vonage to change my SIP so I can use iChat AV? Call them?

_________________
My Setup:
Macintosh Powerbook G4 1.5ghz
OS 10.3.8/Safari 1.2.4
Road Runner 5MBps cable broadband
Linksys RT31P2 Vonage router
Firmware v.1.27.1
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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Fri Mar 11, 2005 7:50 pm    Post subject: Reply with quote Back to top

Yeah, tell them to set it to 5065
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jaylyle
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Joined: Apr 01, 2005
Posts: 2

PostPosted: Sat Apr 02, 2005 11:00 pm    Post subject: Have same problem - trying email support (iChat port 5060) Reply with quote Back to top

I am having the same problem and attempting to see if Vonage customer support will reply through email (I replied to the automated email that they send so it's in the queue).

How long do you think it will take before Vonage will fix?

Jay
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sun Apr 03, 2005 12:27 am    Post subject: Reply with quote Back to top

So, what was your question?

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jaylyle
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Joined: Apr 01, 2005
Posts: 2

PostPosted: Tue Apr 05, 2005 6:35 pm    Post subject: ichat - alternative network setup question Reply with quote Back to top

Another question. Is Vonage able to get at the Voip Router/Modem if I just plug it (the router) into my hub. i.e.

1) Cable Modem -> Hub -> Voip Modem (and network)

2) instead of Cable Modem -> Voip Modem -> HUB -> network

I read that this is a work around for the 5060 port problem but might mean degraded phone performance.

If I set it up via #1 from above, i will be able to ichat when I am on my trip. This way, Vonage can alter the ports and I won't have to wait. It seems Vonage has quite a backlog.
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