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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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rbarthle17
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Joined: Jan 19, 2005
Posts: 44

PostPosted: Wed Mar 16, 2005 11:20 am    Post subject: Reply with quote Back to top

To what I imagine is a shock to nobody, I have heard no response from Vonage since I sent my latest email 24 hours ago. I resent it today, and will continue to do so every day until either the switchover happens or they finally decide to reply.

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jdr30
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Posts: 215

PostPosted: Wed Mar 16, 2005 11:33 am    Post subject: Reply with quote Back to top

people do not realize Vonage ges through a thirs party carrer as far as number transfer goes .. the verizon, SBC, bellsouth, carrier are notified about 1 day before the transfer is scheduled to complete. So calling verizon will result in them having no idea you want to transfer your number.
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jamn424
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Joined: Mar 08, 2005
Posts: 65
Location: Chicago, IL

PostPosted: Wed Mar 16, 2005 11:33 am    Post subject: Reply with quote Back to top

you had said that your state commission will not do anything, but have you tried FCC? They have a phone number for urgent issues. www.fcc.gov. And for sure they'll be able to help you out. Your PSC is just stupid, there is no need for the PO. That's the leg work they suppose to do. You need them to get you those numbers, how the heck are we suppose to do that.

I would suggest going through FCC.

My number is finally going to get ported, today the carrier approved the transfer. And tomorrow it's suppose to happen. I dont know what helped, but things I"ve done are the following:

1. emailed dslreports@vonage.com
2. emailed CEO
3. filed a complaint @ FCC and state commission towards Choice One, my third party transfer peeps, NOT Vonage.

I think sending an email rolled the ball the quicket. Because when number transfer department replied, I had noticed that the CEO had forwarded it to them. And that was the reason it got escalated. I know you've done the emails already... if your state commission dont work, do the FCC...or have you done that already?


Last edited by jamn424 on Wed Mar 16, 2005 11:37 am; edited 1 time in total
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jamn424
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PostPosted: Wed Mar 16, 2005 11:36 am    Post subject: Reply with quote Back to top

hey another thing, if your port is to happen tomorrow, then your current provider should already have a disconnect order pending. for me, SBC has a disconnect order waiting to finish tomorrow. So you can call your current provider and ask them if there are any order pending on your account. If there are, then good, that means it will happen.
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rbarthle17
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Joined: Jan 19, 2005
Posts: 44

PostPosted: Wed Mar 16, 2005 11:50 am    Post subject: Reply with quote Back to top

Actually most people in this forum do realize just that. In fact I have tried contacting Paetec to get help, and they refused.

FWIW, we are less than 24 hours away from the supposed switchover time, and there are no orders with Verizon currently for my line.

Should the LNP not take place tomorrow as promised, I will be filing an FCC complaint immediately, as I don't have the time to screw around on this any more. I will have to reference all three parties involved (Vonage, Paetec, and Verizon) to accurately explain the situation, but I will make it crystal clear that my complaint is primarily against Paetec, who seems to be the one at fault.

jdr30 wrote:
people do not realize Vonage ges through a thirs party carrer as far as number transfer goes .. the verizon, SBC, bellsouth, carrier are notified about 1 day before the transfer is scheduled to complete. So calling verizon will result in them having no idea you want to transfer your number.

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rbarthle17
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Joined: Jan 19, 2005
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PostPosted: Wed Mar 16, 2005 12:57 pm    Post subject: Reply with quote Back to top

March 17th at 10am...

Well toss one date out the window. I just got an email from Vonage stating that although they sent the request to the carrier, the paperwork never got procesed. Eek Brick wall

The request has been "expidited" now, and they are "working with the carrier" to get it done, and will contact me with a new date when they have one.

I appreciate the notification. And I hope they get it done, I really do. But it's still April 17th or Bust. That's 22 business days left.

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jamn424
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Joined: Mar 08, 2005
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Location: Chicago, IL

PostPosted: Wed Mar 16, 2005 1:10 pm    Post subject: Reply with quote Back to top

hey bud, it's not worth waiting, as you have already figured. Just call up the urgent FCC line. They will help you immediately.
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rbarthle17
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PostPosted: Wed Mar 16, 2005 1:53 pm    Post subject: Reply with quote Back to top

jamn424 wrote:
hey bud, it's not worth waiting, as you have already figured. Just call up the urgent FCC line. They will help you immediately.


I disagree on that. For the first time, Vonage has actively taken some steps on their own. I figure I have enough time to givethem a good faith chance to get it done.

If I don't hear anything within a week or so though, then the FCC becomes an option for sure. I think a week to work it is more than fair.

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rbarthle17
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PostPosted: Mon Mar 21, 2005 3:39 pm    Post subject: Reply with quote Back to top

The Executive Team has taken control of my situation now. I will be contacting them tonight to get a status. Here's hoping things go well from here.

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rbarthle17
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Joined: Jan 19, 2005
Posts: 44

PostPosted: Thu Mar 31, 2005 8:39 am    Post subject: Reply with quote Back to top

Two non-updates have been given. They cannot get a firm commitment date from the carrier still. I sent another email last night re-reminding them that they have less than 3 weeks now to get it done before I cancel the service.

In fairness, the Executive team has been cordial in all of this. It still doesn't change that they are on the clock, and nothing short of porting this number by mid-April will keep me as a customer.

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