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cpilot262
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Joined: Feb 06, 2005
Posts: 4
Location: Dallas, TX

PostPosted: Wed Mar 09, 2005 12:23 pm    Post subject: Customer Service (1-866-243-4357) BUSY BUSY BUSY all morning Reply with quote Back to top

Our service is completely out (no dial tone, can't call out, no one can call in). ISP is fine, internet access is fine, rebooted the adapter a zillion times... nothing.

Every call to cust service get's me a busy signal (no matter which options I choose).

Anyone getting a similar response?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 09, 2005 12:30 pm    Post subject: Reply with quote Back to top

fine here.

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rozy
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Joined: Feb 06, 2005
Posts: 62
Location: Milwaukee, WI

PostPosted: Wed Mar 09, 2005 12:32 pm    Post subject: Reply with quote Back to top

Fine here also - Milwaukee, WI
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Coolerking
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New Forum Member


Joined: Mar 09, 2005
Posts: 5

PostPosted: Wed Mar 09, 2005 12:45 pm    Post subject: Reply with quote Back to top

Service has been spotty at best. No Incoming calls. My connection is fine. The customer service has been busy for the last three days. Another day of this I am gone! I can not do business like this. Evil or Very Mad
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sriggins
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 26, 2003
Posts: 11

PostPosted: Wed Mar 09, 2005 1:15 pm    Post subject: Reply with quote Back to top

Mine is out too. I was on hold for 40 mins to talk about QoS and then it went down, now I'm stuck at 4 blinks.
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cpufixr
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Full Forum Member


Joined: Mar 04, 2005
Posts: 47
Location: Maine

PostPosted: Wed Mar 09, 2005 1:34 pm    Post subject: Reply with quote Back to top

FWIW

The service is working fine for me. I called the customer service number and got righht through. No Busys.

Matt
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cpilot262
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Joined: Feb 06, 2005
Posts: 4
Location: Dallas, TX

PostPosted: Wed Mar 09, 2005 2:59 pm    Post subject: Reply with quote Back to top

I get thru to the menu system, and every time i get past the last menu item, it rings slow busy. been this way since 7am. frustrating. I'm calling from Dallas.
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Randalllind
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Joined: Feb 21, 2005
Posts: 41

PostPosted: Wed Mar 09, 2005 4:58 pm    Post subject: Reply with quote Back to top

They change the number if you guess it you win a free month!! j/k
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sylvain
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Joined: Mar 09, 2005
Posts: 5

PostPosted: Wed Mar 09, 2005 7:07 pm    Post subject: Re: Customer Service (1-866-243-4357) BUSY BUSY BUSY all mor Reply with quote Back to top

cpilot262 wrote:
Every call to cust service get's me a busy signal (no matter which options I choose).
Anyone getting a similar response?


I got lucky, been put on hold for 30 minutes and then a tech guy took my call. He told me their account database is down and that they can only call people back when it will be fixed.
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mnmsmith
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 09, 2005
Posts: 16

PostPosted: Wed Mar 09, 2005 7:11 pm    Post subject: Reply with quote Back to top

I'm on hold now, have been for about 30 minutes...
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