Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Are you experiencing similar problems?
Never
0%
 0%  [ 0 ]
Sometimes
0%
 0%  [ 0 ]
Too Often
0%
 0%  [ 0 ]
Total Votes : 0

Author Message
BuckoRogers
New Forum Member
New Forum Member


Joined: Mar 09, 2005
Posts: 4

PostPosted: Wed Mar 09, 2005 11:37 am    Post subject: Why I will cancel my Vonage service Reply with quote Back to top

This is not ranting or raving, it is a ligitimate complaint that I hope Vonage will take seriously.

I am a technologist and I love supporting new ideas like Voip, but once it becomes commercialized and I start paying for a service that competes on a national level, I expect the service to be competitive, and customer friendly.  It would seem like Vonage is growing out of it's shoes and it cannot keep up with the demand.
 
Here are some reasons why I will cancel my Vonage service in a few weeks when I move to my new house:

1.  Customer Service is at it's worst. My phone service is down today.  But that in itself does not warrant a complaint like this.  The problem gets elevated when I cannot reach Customer Service to look at what's going on.  Last week I spent 90 minutes waiting for Customer Service before my call was answered.  This morning I had to phone Customer Service from my cell phone and hung up after first going into an infinite loop on the toll free number and then after almost 20 minutes to the 732 number.
 
2.  I use the Vonage line as my primary home number and also to make international calls to South Africa.  That is where my biggest problem lies, but also the number 1 reason why I initally switched to Vonage.  When making an international call to SA, you normally only get through on the third attempt.  The first two attempts would either never ring, or end up giving you a busy tone.  When I finally get connected, I have to hear that all the previous calls actually made it through and that the international party could hear me, while I would hear either a busy tone or silence.  This has been the case over and over during the last three months.   I always keep a Talk011.com calling card handy, and I normally end up using this after a few tries with Vonage.  This is not a problem with the "other side".  This is a problem with the service provider that Vonage is making use of.  This is in your control Vonage, you can fix this.
 
3.  Sometimes I would get a message that "All International Circuits are Busy", or something to that effect.  This would last for hours, especially over weekends.  In times like this I still manage to get through with my calling card.  Keep in mind that Vonage is only 1c cheaper than my calling card.  All I get with Vonage, is the ease of not having to enter the calling card numbers.  But with that comes a lot of frustration.
 
4.  Local and international calls would sometimes drop one side of the conversation.  That was fixed by bringing the bandwidth down to 30KB but at the expense of voice quality. 
 
5.  Other times, when dialing from the Vonage phone, you will get a dial tone, and the dialed number would ring, but not actually ring on the other side.  We found it strange that in one day, no-one we dialed was home and all their answering machines were down.  Then I dialed my cell phone, sure, I heard a ring tone on my Vonage phone, but it never rang on my cell and never went to my voice mail service either.
 
6. Back to todays problem. It may be the router that is at fault. First I have no dial tone. Internet works fine but I keep loosing my VPN connection. Switched everything off and back on again (3 times). Same thing. Btw, my cable gives me 256K upload and 3Mb download. Finally unplugged the RT31P2 router and connected my old Linksys router to the cable modem. Everything is back up again and the VPN connection now works fine. Again, things that can be fixed or replaced, but with “no access" to customer service, it's a dead end for me.

Some people may be using Vonage and never run into issues, others are less fortunate and run into issues like me.  I can deal with some of these issues if I know they are temporary and that someone will look into it and attempt to fix it.  But if I have to spend hours of my time on hold to Customer Service, then the 20 bucks or so I save every month with Vonage does not add up.  The cost of over 2 hours of on-hold time and the frustrations during the last few months already covered the bill.  So Vonage, stop advertising and fix your internal processes first so you can handle the volume and become competitive. I'd like to keep supporting you, but please give me reason.
 
P.S.  Don't try to call, the phone is dead.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Mar 09, 2005 11:45 am    Post subject: Reply with quote Back to top

ok, you have ranted and got it off your chest.

If you would like to repost and detail your specific technical issues (assuming you would like some help with them) then please feel free to do so.

http://www.vonage-forum.com/ftopic1878.html

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New almadg3
New Today 3
Yesterday 9
Total 99047

Who Is On Site
Visitors 121
Members 0
Total 121


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 569 Pages In The Last 60 Seconds
The Vonage VoIP Forum