Please note that my company is very happy with our switch of several lines to the Vonage system. We understand that as with all new technology, there are bugs to be worked out, and that can lead to downtime and outages. I have worked on many corporate phone systems for a number of years, and have a suggestion that will hopefully make outages less of an issue for businesses.
Of course, I do not suggest that any company cancel all of there lines in favor of the Vonage solution. Backup lines should always be used. Most corporate phone systems check a line before dialing out, ensuring it is working. If the line is down (off-hook, open, fast busy, dead, or a combination) the system will fail over to backup lines.
I have noticed that on the RT31P2, dial tone is given even if the ethernet is disconnected. Of course during some of your recent outages, I have had the problem that our system continues to try to use the Vonage lines and does not fail over to the backup lines. Can the RT31P2 be programmed with a heartbeat that checks the status of the Vonage system and fails a line if the system is down? Or can it fail a line if a call fails, then use a polling counter to check every few minutes to see if server has returned and reset the line? Is there another piece of equipment that we can use that has these features and is compatible with the Vonage system (just in case this is too much for the RT31P2 to perform).
I would recommend that you setup an email alert group that businesses and home users can subscribe to that will alert them to planed and unplanned outages. This way, I can switch the system immediatlely instead of waiting for users to complain.
Again, we are very happy with your system. It has saved our company thousands in the short time that we have deployed. However, with enhancements like this, it will be an even more valuable tool.
kenn10 Vonage Forum Master
Joined: Jun 07, 2004 Posts: 196
Location: Kennesaw, GA
This is a users forum and, while monitored by some Vonage techs, not one that Vonage management would look at. I don't know that your observations or requests will get much attention by Vonage from here.
this is not Vonage, it's an unaffiliated forum for Vonage users. from vonage-forum.com: Vonage® Voip Forum is not an official Vonage® Holdings Corp site.
...not one that Vonage management would look at. I don't know that your observations or requests will get much attention by Vonage from here.
Sure about that?
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
kenn10 Vonage Forum Master
Joined: Jun 07, 2004 Posts: 196
Location: Kennesaw, GA
...not one that Vonage management would look at. I don't know that your observations or requests will get much attention by Vonage from here.
Sure about that?
Well, then, perhaps you can comment on whether posting her would help or not.
I can tell you that it does get read.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
kenn10 Vonage Forum Master
Joined: Jun 07, 2004 Posts: 196
Location: Kennesaw, GA
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 0 Yesterday 3 Total 64297 Who Is On Site Visitors 101 Members 0 Total 101
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.59 Seconds and 449 Pages In The Last 60 Seconds The Vonage VoIP Forum
Well, then, perhaps you can comment on whether posting her would help or not. 
Suggestion for business outages 
Members
New 
New Today 0
Yesterday 3
Total 64297
Who Is On Site
Visitors 101
Members 0
Total 101
0.00