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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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midniterider
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Joined: Mar 08, 2005
Posts: 5

PostPosted: Tue Mar 08, 2005 8:21 pm    Post subject: What happened to the 48 hours required to recieve the LOA? Reply with quote Back to top

G'day All,

Why does it so long to get the LOA into the system. Granted it has only been since 3/4/05.

Marcus O.
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afbcpa
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Joined: Feb 26, 2005
Posts: 9
Location: Cherry Hill, NJ

PostPosted: Tue Mar 08, 2005 9:00 pm    Post subject: Reply with quote Back to top

Mine acknowledgement right back the next day... Maybe you want to check into it's receipt by Vonage. Very Happy
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midniterider
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Joined: Mar 08, 2005
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PostPosted: Tue Mar 08, 2005 9:07 pm    Post subject: Reply with quote Back to top

I've tried that... The first time right after I sent it... The tech attempted to locate it but could not. Now, when I get through, I keep getting "maybe tomorrow"...

Marcus O.
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midniterider
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PostPosted: Wed Mar 09, 2005 5:23 pm    Post subject: Reply with quote Back to top

New wrinkle... I was told to resubmit today... So I guess the clock is starting over.

Marcus O.
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SaltAquatics
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 10, 2005 2:33 am    Post subject: Reply with quote Back to top

Don't feel bad. Mine was suppossedly sent Feb 8th and nothing. I even called Paetec (the ones taking care of the port) and they say that Vonage hasn't even sent it to them yet. Rolling Eyes I called cust. service today to check status on the port, and was literally yelled at by the Vonage rep. "we are not regulated so it will take a lot longer than the minimum 20 days." Hope you didn't leave POTS for customer service, because the Vonage customer service is very lame. I think everyone would agree to that.

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Javier
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midniterider
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PostPosted: Thu Mar 10, 2005 5:26 am    Post subject: Reply with quote Back to top

I'm transferring a secondary phone line. So my main number is still a POTS line. Looks like the new number that I was given worked. Vonage received it in a little over 4 hours. Hopefully the actual transfer will go alot smoother.

Marcus O.
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SmartMonkey
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Joined: Mar 08, 2005
Posts: 22
Location: New Jersey

PostPosted: Sun Mar 13, 2005 9:10 am    Post subject: Reply with quote Back to top

The LOA may have been sent, but when Vonage recieves the faxes, they then need to be processed and entered into our system. I've noticed most go thru, but because of the 1000's recieved daily, don't print correctly, get damaged, or even lost. It's unfortunate but true.
The best advise is that if you don't get a confirmation email in 48 hr(2 biz days) resend.
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