VT1000 Loosing Sync.

Posts: 10 · Vonage Forum Associate Joined: Mar 06, 2004 Posts: 10

Hello Everyone,
While I have not posted a-lot here, I have been reading your writings for months and months and I want to start by thanking one and all for the Great Insights and Information!

Now for my problem, since last weekend, I have had nothing but problems with my Motorola VT1000v. It keeps loosing sync with Vonage, resulting with a flashing green light.

To get back into business, I need to unplug\reset both my Cable Modem and the VT1000v. This solution will last, at the longest, 20 hours before I need to go through the resetting process again.

Am I the only person out here having these problems?

On a couple of occasions, I called the Vonage Tech support, but have received busy signals on 6 of my attempts, and I hung in-there On Hold for and hour, before disconnecting last night.

As, I heard recently someone on TV say; “What’s up with that?”

Hoping to hear from you

MrBill

Posts: 1424 · Posted: Tue Mar 08, 2005 7:58 pm Post subject:

You may want to post your network configuration.

I had a lot of trouble with my VT1000 early on when I had it outside of my router. I moved it inside and have not had any of those types of problems for the last year.

A year ago this was the common solution for VT1000 problems.

Posts: 10 · Vonage Forum Associate Joined: Mar 06, 2004 Posts: 10

Good Idea….

I have Comcast Internet and their RCA modem,
from the RCA modem, I connect directly to my Motorola VT1000v (Software Version VT20_01.2.d4 – Is this the current version?),

from this point I connect to my Linksys BEFSR41, and then out to two PC in the house.

I have had Vonage Since February 2004, and this is the first time I have ever needed to call their Tech Support for help. Everything has run like a Champ, until last Saturday afternoon.

Looking forward to your responses.

MrBill

Posts: 3198 · Posted: Tue Mar 08, 2005 8:12 pm Post subject:

how many blinks in a row?

Posts: 1424 · Posted: Tue Mar 08, 2005 8:19 pm Post subject:

A lot of people on Comcast have had problems since the speed upgrade using older modems (including I believe the RCA modems).

Almost everyone who has a Motorola SB5100 is having good results.

I think (based on posts here) that you can get Comcast to replace your modem.

(Do a search for Comcast and SB5100)

Posts: 16 · Vonage Forum Associate Joined: Jan 11, 2005 Posts: 16

I had the same problem if VT1000 is connected directly to the cable modem, i.e. cable modem->VT1000->router->PC. Once a while I lost all connections (phone+internet) and had to reset the VT1000. Once I moved the VT1000 behind the router like scerruti mentioned, I did not observe the problem.

Posts: 10 · Vonage Forum Associate Joined: Mar 06, 2004 Posts: 10

Hi Again,
I will try and re-locate my VT1000 behind the Router a little later today. At the moment, I waiting for my 20 hour period to hit, so I can count the number of flashes.

Sorry folks, but I never brothered to count them before.

Will get back to ya-all later.

MrBill

Posts: 11 · Vonage Forum Associate Joined: Oct 26, 2003 Posts: 11

I can verify to get Comcast to send you a Motorola SB5100, your connection will be much better.

Posts: 10 · Vonage Forum Associate Joined: Mar 06, 2004 Posts: 10

OK Folks,
Sorry for the Delay - But I needed it to act up again.

The Answer to the Flashing Question (Gee that didn't sound right) is;
4 flashed, a pause and then four more flashes.

Hope this offers you more insight as to what is giong on here.

Looking forward to reading any replys.
MrBill

Posts: 11 · Vonage Forum Associate Joined: Oct 26, 2003 Posts: 11

I had this too. My guy finally found the tech the night before had set a port incorrectly and it could never connect.

Try and get support again and have them check the login port.