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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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GoGyrosWin
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Joined: Feb 20, 2005
Posts: 6

PostPosted: Tue Mar 08, 2005 7:18 pm    Post subject: Cannot change email preferences Reply with quote Back to top

Anyone else have this problem?

I go to the dashboard, voicemail, voicemail settings, voicemail email notifications, replace the email I initially set up to my new mail address and press "save". It notifies me that it may take "additional time" to save it.

The next day, go back to the voicemail email notifications and the email is the one I changed it to but my notifications are still going to my original email address.

I have tried leaving it blank, saving, then entering the new one and still nothing. No matter how long I wait or what it notes online...it still will only send those notifications to the one I initially set up.

Sure seems like a bug in the system. I sent a note to email CS and its been a month or so without a response. I know thats typical.

Any suggestions out there or should I just wait on hold for an hour to get this resolved?
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Mar 08, 2005 7:54 pm    Post subject: Reply with quote Back to top

I could not reproduce the problem on the Vonage webpage. Everything worked fine for me. Did you "Enable" Voicemail? It is found at the bottom of the page. Also, Voicemail must be enabled at the telephone. Here is the preliminary procedure, I hope it helps you out.

http://www.vonage.com/help_knowledgeBase_article.php?article=233&category=118

These things can get confusing, can't they?
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GoGyrosWin
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Joined: Feb 20, 2005
Posts: 6

PostPosted: Tue Mar 08, 2005 10:22 pm    Post subject: Reply with quote Back to top

I get the confirmations...only that I get them in the same email account that I set up initially. So it is set up correctly on the notification end. I just cannot change the email address to something else. Did you test it by changing your email to a different one?
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GoGyrosWin
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Joined: Feb 20, 2005
Posts: 6

PostPosted: Wed Mar 09, 2005 3:30 pm    Post subject: Reply with quote Back to top

Am I the only one who has this problem? Could it be hardware related in any way?
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jfullam
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 27, 2004
Posts: 27

PostPosted: Wed Mar 09, 2005 3:36 pm    Post subject: Reply with quote Back to top

You're not the only one - same thing happens to me. I turned on email notifications without attachments initially. Everything worked well. Then I decided to try notifications with attachments. After a few weeks, I decided I did not want attachments anymore and now I cannot change it back. I make the change successfully on the website, but I continue to get the email notifications with attachments. I even went so far as to shut off email notification all together - yet I still get email notifications (with attachments). I emailed support about the problem - but got no response. Sad
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GoGyrosWin
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Joined: Feb 20, 2005
Posts: 6

PostPosted: Fri Mar 11, 2005 12:07 pm    Post subject: Reply with quote Back to top

Thank you jfullam! At least I know I am not the only one with this problem. I would bet that if more people tried to change their email preferences as we described...it would get much more attention from Vonage reps.

Any reps have any workarounds for this problem?
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IOIOSOTWIG
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Joined: Oct 21, 2004
Posts: 3

PostPosted: Mon Dec 12, 2005 8:07 pm    Post subject: Cannot change voicemail email address Reply with quote Back to top

It appears that this was an issue back in March 2005. But it is now December, and it is the SAME for me at present.

I called customer support, they said it was taken care of last week, for everyone, I guess..

Still not working as of today!
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mer2112
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 13
Location: Algonquin, IL

PostPosted: Tue Dec 13, 2005 3:27 pm    Post subject: Reply with quote Back to top

Still a problem with me. I can't turn on attachments, I only get the notification.
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IOIOSOTWIG
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Joined: Oct 21, 2004
Posts: 3

PostPosted: Tue Dec 13, 2005 4:08 pm    Post subject: Reply with quote Back to top

I changed the email address to another address I have, waited overnight, to be sure, and then changed it back to the original one that was not working, and now it is OK!

You might want to try this, if possible! If you don't have another address, I would think anything would work for a night. joeblow@vonage.com Idea
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slypher
Vonage Forum Associate
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Joined: Nov 25, 2005
Posts: 21

PostPosted: Tue Dec 13, 2005 8:24 pm    Post subject: Reply with quote Back to top

call tech support and have them reset your voicemail (i think upper level support handles this) , maybe it will work then. i don't think they really answer emails too much so i don't know if you will see results by emailing the problem to Vonage.

S-
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