Sign up
Vonage Forum Menu
The Vonage Forums
Vonage VoIP Forum
Vonage Forum Archive
Vonage Canada
Vonage UK
Vonage Stock
Fax, Tivo & Alarms
Hard Wiring
Number Transfer
V-Phone & SoftPhone
VoIP Feature Request
Vonage TV Ads
International Rates
Forum Suggestions
Report a Bug
The Cafeteria
Forums Archive
All Vonage News
Vonage In The News
Press Releases
Forum Digest
News Archives
Vonage Sign Up Info
Vonage Features
Vonage Area Codes
Vonage FAQ
Vonage Reviews
VoIP Speed Test
Vonage Toolbar
Network Setup
Wiring & Installation
Vonage 911
Business Account
VoIP Acronyms
VoIP Advertising
Wi-Fi Phone
Contact Support
Member Registration
Member Login
Member List
Your Account
Private Message
Forum Faqs
Recommend Us
Website Feedback
Forum Syndication
Forum Newsletter
Search Using Google
Search Forums
Search News
Forum Speed Dial
Vonage Forum
Forum Community
The Vonage Forums
Vonage VoIP Forum
Forum Archive
Vonage Canada
Vonage UK
Vonage Stock
Fax, Tivo & Alarms
Hard Wiring
Number Transfer
V-Phone & SoftPhone
Feature Request
Vonage On TV
International Rates
Forum Suggestions
Report A Bug
The Cafeteria
All Archives
Vonage News
All Vonage News
In The News
Press Releases
Forum Digest
News Archive
Vonage Information
Sign Up Info
Vonage Features
Area Codes
Vonage FAQ
Vonage Reviews
VoIP Speed Test
Vonage Toolbar
Network Setup
Wiring & Installation
Vonage 911
Business Account
VoIP Acronyms
VoIP Advertising
Wi-Fi Phone
Contact Support
Member Services
Registration
Member Login
Member List
Your Account
Private Messages
Forum Faq's
Recommend Us
Website Feedback
RSS Syndication
Forum Newsletter
Search
Search Using Google
Search Forums
Search News
Vonage Forums
Resubmission and Expediting... and SBC/Austin, TX
Goto page
Previous
1
,
2
Vonage® VoIP Forum - Vonage News, Reviews And Discussion
»
LNP – Local Number Portability
Author
Message
VonTageGal
Full Forum Member
Joined: Apr 04, 2005
Posts: 50
Posted:
Sun Apr 17, 2005 2:01 pm
Post subject:
Naaaah ...... it the fact Vonage's partner carriers are getting their asses kicked by
Vonage
.
Vonage
has gone from 200,000 lines to 640,000 lines in around 6 months and the carriers are getting blasted with our ports.
Vonage
has too little control of the carriers but is trying to put the pressure on them. It seems these ports come in "bunches." They are processed in large batches by the carriers when they can (they have their own customers to deal with as well). What probably happened was the carrier in your area just did a large batch and they are starting to show up. Presently this is a 90% manual process. It is going to gradually become more automated over the next few months and ultimately be fully automated. My guess is by the end of the year there will be very few delays and the process will take days instead of months.
vtex wrote:
I have noticed via this forum that SBC Texas seems to have become much more responsive in regards to LNPs within the last two weeks. You have to believe that this turnaround is related to the legal squabbling going on between
Vonage
, SBC and Texas. No doubt the SBC higher ups have sent down marching orders that they need to clean up their own house so as not to give
Vonage
anything to squak about. I'm not a black helicopter type but the timing is just too compelling,
Seems like now is a great time to port numbers from SBC Texas. I cringe to think what will happen to LNP's if
Vonage
prevails in the legal actions with SBC.
State to sue Net phone company (Vonage forum)
Vonage, SBC spar over U.S. emergency calls (Reuters)
_________________
Yea, my nick is a gag ... I CAN spell
Vonage
.
[VonTageGal Disclaimer: NOTHING I write here should be considered official
Vonage
policy or represents
Vonage
in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with
Vonage
in any way whatsoever.]
Cyclonus
New Forum Member
Joined: Apr 18, 2005
Posts: 3
Posted:
Mon Apr 18, 2005 9:06 am
Post subject: Some real info for everyone...
Here's some additional info that you may or may not know. This is coming right from a
Vonage
LNP employee. Take it to mean as much or as little as you will.
Transferring numbers to
Vonage
sometimes takes forever. There are people right now that have been waiting over a year. Conversely, there are some people whose transfer was fully completed in less than a week. Those are obviously extremes. The great majority of transfers take 25 - 75 days.
Why does this happen? As you know, phone companies are legally required to allow you to transfer your phone number to another company.
Vonage
is not legally a phone company. Your phone company is not legally required to transfer your number to
Vonage
. So,
Vonage
uses these local partner companies. The problem with these local companies is, their primary focus is their own customers... and their ever-increasing number of port requests from
Vonage
has them rather backed up of late.
And to make matters worse, major landline telephone companies have little reason to move fast. They're probably not acting in a calculated manner, but really, they are never held to any strict legal timeframe for carrying out the transfer, so they have very little incentive to hire more people to make the process of losing customers more efficient. Also, based on what small carrier is requesting the transfer, they pretty much know that it's being done on behalf of a
Voip
company.
As someone here has stated,
Vonage
gets thousands of transfer requests a day. They are sent out in large batches to different partner companies. Every now and then, some of these transfers get lost in the shuffle. But more often, people who got their transfer in right at the end of a batch wind up getting a quick transfer, whereas people whose transfer request came in at the beginning of a new batch will wind up waiting longer. Keep in mind, though, that these batches are not specifically planned, and the way that orders are divided into batches is basically the responsibility of the partner company, not
Vonage
.
When
Vonage
sends you that form letter saying that they are "expediting" the request, that means one thing... they are resubmitting the request to the particular local partner that is handling that transfer (Vonage has different partners for different local areas). That really is all that
Vonage
can do, because remember,
Vonage
cannot directly contact SBC or Verizon or Qwest, or whoever else. They have to go through this 3rd party. And furthermore, even if you get very frustrated about it,
Vonage
is contractually obligated not to give you their contact information for these partner companies. That's why the
Vonage
employee you talk to on the phone does not even know this information (and their supervisor does not know this information either). The only people who know this information are people who do not work the phones, and spend their whole day researching number transfer problems.
For the person who found a strange new "order" on his SBC account... when a number transfer is in progress, adding new features to the line risks screwing up the transfer. It has happened more than once that sometime during the transfer process a land-line company will add some arcane feature to a customer's line, which screws up the transfer process, and it has to be restarted. By this point, the customer might just get frustrated and go back to the land-line carrier. However, this mysterious order might actually be the transfer, so who knows.
Also, even if a new feature is not added, if you have a bunch of features like Distinctive Ring and DSL, the transfer rejection notice will only state one of those things... then will be resubmitted, and be rejected again and come back with the next error. And best of all, if you're trying to transfer a number that used to have DSL, but has not had DSL in 2 years, DSL may still appear on your official "Customer Service Record"... and will cause the transfer to be rejected until you can get it removed.
That's all I can think of at the moment. Hope it helps.
VonTageGal
Full Forum Member
Joined: Apr 04, 2005
Posts: 50
Posted:
Mon Apr 18, 2005 9:30 am
Post subject:
Cyclonus, although what you say is what I have posted numerous times, you are pretty much right on the money.
However, this comment
That's why the
Vonage
employee you talk to on the phone does not even know this information (and their supervisor does not know this information either).
The only people who know this information are people who do not work the phones, and spend their whole day researching number transfer problems.
is not completely correct. I do mostly agree on the "supervisor" (LOL) part but there are SOME NON-LNP department employees who know a lot more then you give them credit for and probably a LOT more the 2/3rds of the people who consider themselves in the "LNP department." I've heard from people I am very close to on how they "research" some of these issues. The only thing that will solve these problems is when it becomes fully automated and they get 99% of their hands out of the pot.
My favorite "stupid LNP trick" story is about the lady who faxed in her loa/bill 5 times and they kept rejecting her transfer as "LOA not being received". Where did they go? Then this close friend of mine, out of total frustration, had it faxed to the CC fax machine on the floor and gave it directly to one of the heads of the LNP department (who then dumped it in "the box" to be processed). Then the very next day the customer recieved an email from the "LNP department" that they still didn't get their phone bill.
_________________
Yea, my nick is a gag ... I CAN spell
Vonage
.
[VonTageGal Disclaimer: NOTHING I write here should be considered official
Vonage
policy or represents
Vonage
in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with
Vonage
in any way whatsoever.]
Cyclonus
New Forum Member
Joined: Apr 18, 2005
Posts: 3
Posted:
Mon Apr 18, 2005 6:45 pm
Post subject:
Quote:
I do mostly agree on the "supervisor" (LOL) part but there are SOME NON-LNP department employees who know a lot more then you give them credit for and probably a LOT more the 2/3rds of the people who consider themselves in the "LNP department."
Sure, there's the "LNP Department", then there's the real LNP Department. There's the LNP phone call answerers who can check spreadsheets and the transfer fax database, but in general, the only people who contact CLEC's are dedicated LNP employees who do not take incoming calls, and receive tickets from phone employees.
Quote:
I've heard from people I am very close to on how they "research" some of these issues. The only thing that will solve these problems is when it becomes fully automated and they get 99% of their hands out of the pot.
Absolutely.
Quote:
My favorite "stupid LNP trick" story is about the lady who faxed in her loa/bill 5 times and they kept rejecting her transfer as "LOA not being received". Where did they go? Then this close friend of mine, out of total frustration, had it faxed to the CC fax machine on the floor and gave it directly to one of the heads of the LNP department (who then dumped it in "the box" to be processed). Then the very next day the customer recieved an email from the "LNP department" that they still didn't get their phone bill.
Heh, at least they got an e-mail... often people don't even get an e-mail indicatiing non-receipt of LOA or phone bill. Anytime I've ever tried to get anyone to fax anything to the CC floor fax machine it doesn't even come through (probably due to high traffic). I've had the best results telling people to fax back to both the regular and rejection numbers, as late at night as possible. Even so, I know at least 2 *Vonage employees* who have not been able to successfully submit an LOA. You're definitely right, though,if this system can be properly automated, these problems will become much less common.
sgtcody
New Forum Member
Joined: Apr 17, 2005
Posts: 2
Posted:
Mon Apr 18, 2005 9:27 pm
Post subject:
Yup, the order at SBC was my LNP order... it is done! Only 15 days since the day I faxed the LOA to
Vonage
.
sterog
New Forum Member
Joined: Apr 08, 2005
Posts: 3
Posted:
Tue Apr 19, 2005 9:07 pm
Post subject: Details of mysterious SBC "order" confirmed
I pinged SBC Texas customer service about the order placed on my account which I hoped was a disconnect and transfer to
Vonage
, here is their reply:
Thank you for your recent email. The order in question is to disconnect your service from SBC. Most likely to change the service to another local service provider. For more information please call 1 800 585-7928.
Thank you for choosing the SBC family of companies. We value your business and continued loyalty.
Loyalty! Thats a good one!
Anyway, since I did not request the disconnect this must be the transfer.
_________________
sterog
vtex
Full Forum Member
Joined: Mar 24, 2005
Posts: 51
Location: Austin, TX
Posted:
Wed Apr 20, 2005 12:31 pm
Post subject:
As I noted above the SBC website had a mystery order placed for my phone that had a scheduled completion date of 4/19. My landline was working when I went to bed last night and was dead this morning!
No email from
Vonage
(yet) even telling me that the LNP is scheduled never mind done. Also my
Vonage
webpage shows no new LNP status. I guess that it is in fact done!?!
LNP took nine weeks but I got a one month credit.
Vonage
customer service was a good experience for me. As I also mentioned above and still maintain, I think that SBC is getting much more responsive to
Vonage
LNPs because of the pending litigation between the two companies. I think I will gamble and go ahead and switch my other SBC landline over to
Vonage
. Wish me luck.
_________________
Roadrunner Timewarner (5000/384)
Ambit cable modem
Redhat-based Linux router
RT31P2 and RTP300 adaptors, one line each
Only using adaptors for phone service
Using Asterisk PBX (running on FC4 on an XBox!) to manage all call activity
Display posts from previous:
All Posts
1 Day
7 Days
2 Weeks
1 Month
3 Months
6 Months
1 Year
Oldest First
Newest First
Vonage® VoIP Forum - Vonage News, Reviews And Discussion
»
LNP – Local Number Portability
Goto page
Previous
1
,
2
Jump to:
Select a forum
Vonage® VoIP Forums
----------------
Vonage
Vonage Forum Archive
Vonage Canada
Vonage UK
Vonage Stock
Fax - Tivo - Alarms
Hard Wiring - Installation
LNP – Local Number Portability
Vonage V-Phone & SoftPhone
VoIP Feature Wish List
Vonage TV Commercials
International Rates
Forum Suggestions - Open Topics
----------------
The Cafeteria - Any Non Vonage Topic
Forum Suggestions - Comments
Report A Forum Bug
You
cannot
post new topics in this forum
You
cannot
reply to topics in this forum
You
cannot
edit your posts in this forum
You
cannot
delete your posts in this forum
You
cannot
vote in polls in this forum
All times are GMT - 5 Hours