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christianboards
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Joined: Mar 07, 2005
Posts: 7

PostPosted: Tue Mar 08, 2005 9:39 am    Post subject: The dreaded blue scre... I mean Fast Busy Signal of Death Reply with quote Back to top

I've finally got a dial tone after 3 days of messing with this box and I'm starting to get agitated like a towel in the washing mashine.

A little background...

Purchased PAP2 Phone Adapter
Installed it according to User's Manual, including Appendix A

At first, I had Power, Ethernet, and Phone 1 lit up - but no dial tone. It was connected as follows:

Cable Internet -- Cable Modem
- Linksys BEFSR41 router
-- Computer 1
-- Computer 2
-- PAP2 Phone Adapter
-- Empty

I disconnected PAP2 from the Linksys BEFSR41 router and connected it to the cable modem.

At this point, it was connected as follows:

Cable Internet -- Cable Modem
- PAP2 Phone Adapter

I disconnected power to the cable modem and the PAP2 and powered them back up as instructed.
I was able to get a dial tone, but the Phone1 light was NOT lit. I disabled DHCP, and entered a static IP of 192.168.1.105 (to comply with the router).

I hooked the PAP2 back to the original configuration:
Cable Internet -- Cable Modem
- Linksys BEFSR41 router
-- Computer 1
-- Computer 2
-- PAP2 Phone Adapter
-- Empty

I set up Port Forwarding, as according to Appendix A:
Internet Phone 1 5060 to 5061 UDP 192.168.1.105 Enabled
Internet Phone 2 53 to 53 UDP 192.168.1.105 Enabled
Internet Phone 3 69 to 69 UDP 192.168.1.105 Enabled
Internet Phone 4 10000 to 20000 UDP 192.168.1.105 Enabled
I saved the settings, went back and check and settings were saved.
I continued to get a dial tone but the Phone1 was not lit and there was a fast busy signal.

I powered down the cable modem, then the router, then the phone adapter.
I waited 2 minutes powered up the cable modem, waited 2 minutes, then powered up the router, and then waited 5 minutes and powered up the phone adapter.
After the Power quit blinking, the Power was lit, the Ethernet was lit, but as usual, the Phone1 was NOT lit, I got a dial tone but any calls resulted in a fast busy signal.

Some people have suggested to put the IP address in the DMZ on the router, of which I've tried that rebooting the hardware as stated above, with no change.

I have also checked these (from google) to see if it was me.
http://www.broadbandreports.com/forum/remark%252C7672032~root=voip~mode=flat
http://www.broadbandreports.com/forum/remark,12821883~mode=flat
http://www.dslreports.com/forum/remark,12794471~mode=flat
http://www.dslreports.com/forum/remark,12740858~mode=flat
http://www.vonage.com/features.php?feature=repeat_dialing
http://www.vonage-forum.com/ftopic2935.html
http://www.voip-forum.vonage-forum.com/ftopic3634.html
plus countless others

On one hand, I feel like there is a problem with Vonage, and that I've not lost my sanity. According to what appears to be thousands of unhappy customers, I'm starting to wonder if I am going to be another statistic.

Can anyone help me - point me in the right direction? I waited until I could afford to pay the $59 for the cheap phone adapter (1/4th my paycheck) just have problems like this?

I don't want to be a statistic. I would appreciate any assistance that can be offered. I want to make this work. I want phone service and not the FBSoD

Thanks in Advance!
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Mar 08, 2005 10:08 am    Post subject: Reply with quote Back to top

sounds like you did the right things. was a phone plugged into the pap2 when the power light was blinking? if so, try powering down for a minute then plug the pap2 back in with no phone attached until the power light stops.
what isp and cable modem?

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christianboards
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Joined: Mar 07, 2005
Posts: 7

PostPosted: Tue Mar 08, 2005 11:46 am    Post subject: Reply with quote Back to top

I've tried it both ways, first I tried it with the phone cord, then later tried it without the phone cord (until after the Power button was solid), and again later with it again.
The ISP is Cox (eg CoxExpress) and my cable modem is a Toshiba PCX1100u I believe.
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reebok
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Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Mar 08, 2005 11:56 am    Post subject: Reply with quote Back to top

if that pcx isn't causing you problems yet, it may.
http://www.vonage-forum.com/ftopic2172.html
http://www.vonage-forum.com/ftopic2310.html
http://www.vonage-forum.com/ftopic2197.html
http://www.vonage-forum.com/ftopic3783.html
one way to tell is testyourvoip.com detailed results.

but that shouldn't be causing the fast busy. can you access voicemail?
and you did sign up under vonage's retail activation?

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christianboards
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Posts: 7

PostPosted: Tue Mar 08, 2005 12:08 pm    Post subject: Reply with quote Back to top

I've not set up voicemail - and I did sign under retail activation.
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reebok
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Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Mar 08, 2005 12:11 pm    Post subject: Reply with quote Back to top

you should still be able to dial *123. can you or does it give a fast busy also?

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christianboards
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Posts: 7

PostPosted: Tue Mar 08, 2005 12:31 pm    Post subject: Reply with quote Back to top

I'll have to check that when I get home as I am at work now.


EDIT: *123 is an busy signal as well. I emailed my wife to check it out.


Last edited by christianboards on Tue Mar 08, 2005 2:42 pm; edited 1 time in total
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christianboards
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PostPosted: Tue Mar 08, 2005 1:26 pm    Post subject: Reply with quote Back to top

Have there been any complaint against the Terayon TJ715x CM?
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christianboards
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PostPosted: Tue Mar 08, 2005 8:39 pm    Post subject: Reply with quote Back to top

Ok, I tried the testyourvoip.com website
The results were, to say the least, mixed...
I had my setup the way it was earlier and ran the test
It was a no-go, so I decided to unplug the PAP2
------------------------------------------------------------------------------------
After unplugging the PAP2, the results were as follows:

As good as a decent cell phone call
Your score: 4.4
Like calling next door
------------------------------------------------------------------------------------
Detailed results were as follows:

MOS Analysis from You TO Boston

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 167 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 15 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 141 ms
Media Delay 266 ms

---------------------------------------
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 167 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 12 ms

Signaling Quality Post-Pickup Delay 130 ms
Call Setup Time 145 ms
Media Delay 163 ms
------------------------------------------------------------------------------------
I plugged the PAP2 back in, and re-ran the test, seemed to work fine - nearly identical to the second test.
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reebok
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PostPosted: Tue Mar 08, 2005 9:27 pm    Post subject: Reply with quote Back to top

well you can basically rule out your connection and network for that matter. I don't know why the device isn't connecting, unless it was bad to begin with or a firmware update was interrupted, which doesn't seem to be the case.
I'm basically out of ideas now, but hopefully someone will jump in and save you. if you end up getting it solved elsewhere, would appreciate the resolution.

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