From Lingo to Vonage?

Posts: 2 · New Forum Member Joined: Mar 07, 2005 Posts: 2

Just signed up today and saw that one of the requirements for LNP is a copy of your previous carriers bill. W/Lingo they bill my CC directly so I don't get a bill. Any suggestions for getting the LNP started? I've emailed Vonage Customer Care so I'll see what they say, just wanted to see if anyone had done this.

Thanx

Posts: 89 · Posted: Mon Mar 07, 2005 5:38 pm Post subject:

You might want to call Customer Care ( prepare yourself for a long wait). They will never answer the e-mail.

Posts: 2 · New Forum Member Joined: Mar 07, 2005 Posts: 2

FYI I sent the email on Tue and got a response today (Friday). They said they do need a bill, but that a printout of the online bill would suffice. Here's to hoping things work out.

Posts: 4 · New Forum Member Joined: Apr 14, 2005 Posts: 4

Dank, just wondering if u had any updates on your lingo to Vonage LNP..ie did u have any problems with it?

Posts: 19 · Vonage Forum Associate Joined: May 06, 2005 Posts: 19

Why did you switch your service from Lingo? They currently offer anonymous call rejection, which Vonage does not. Did you have quality of service issues?

Thanks.

Posts: 4 · New Forum Member Joined: Apr 14, 2005 Posts: 4

Not sure if you were asking me, but yes I had really bad issues with lingo.Lots of dropped calls, line suddenly stopped working...these were worse that what I would consider acceptable. I know Voip has issues in general, but lingo was bad. Also , half the time my calls to 1-800 numbers would not work . I had to keep dialling again and again. I need to make a lot of conf calls to 1-800 numbers for work, and literally would start dialling 5-10 mins early to make sure I get thru .
anyway..but # transfer still hasnt happened..its 3 months now.

Posts: 1 · New Forum Member Joined: Jul 23, 2005 Posts: 1

I signed up with Vonage on March 11, because I thought Vonage would have better customer support, lol.

Lingo customer support was terrible. The phone box quit working, I called customer support with my cell phone. The 1 level of support could not fix it and told me that level 2 support will come me back within the next 3-5 business days. Left my cell phone number for them to call. After a week of not hearing from them I called them again. They said they called buy nobody answered. I asked them what number they called, they called my home number. After another week of playing phone tag, I finally got hold of level 2 technical support. They determined that the box was dead and I needed a new box. The box was suppose to arrive in a week. A week and half passed and no box. Then I called Vonage to get service. The Vonage box arrived before the replacement Lingo box.

I AM STILL TRYING AND WAITING FOR MY LNP TO BE SWITCHED FROM LINGO TO Vonage. Vonage says it keeps getting rejected because of a different address. My Lingo and Vonage accounts both have the same address.

Phone Number history: Started SBC at address A. Moved to address B with SBC. Switched from SBC to MCI. Switched from MCI to Lingo. Moved to address C with Lingo. Now trying to switched number to Vonage.

Does the number portability have to deal with anyone else except for Vonage and Lingo?

zxpro

PS Lingo's caller ID only displayes the number and not the name, I did not realize this when I signed up.

Posts: 4 · New Forum Member Joined: Apr 14, 2005 Posts: 4

I feel your pain....I have been waiting since March 30 for number transter from Lingo ..numerous calls to Vonage and they keep saying its escalated, but nothing else
I want to write to the FCC or someone like that..getting sick of waiting with no end in sight.
The only issue is that someone told me Voip companies are not bound by rules by the FCC etc..would that affect LNP??

Posts: 19 · Vonage Forum Associate Joined: May 06, 2005 Posts: 19

Correct. Vonage is a data company and is therefore not bound by FCC Regulation. There is no government oversight. Hence the low rates, but if you have a problem, you're stuck.

Posts: 8 · New Forum Member Joined: Jun 06, 2005 Posts: 8

I complained to the FCC about my number transfer which was sent to Vonage on Feb 23rd and still hasn't occured yet.

THe FCC replied back saying they forwarded my issue to both parties and that they were closing my complaint.

No luck there.....